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Added 1 min ago
AB
Fast food restaurant manager
ALI BABA Nanaimo
Nanaimo, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 3 mins ago
W&
Restaurant manager
Wolf & Hound
Vancouver, BC
- From $38 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 5 mins ago
Account Manager
Grainger Businesses
Saskatoon, SK
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide…
Added 13 mins ago
BK
Restaurant manager
Burger King
Kingston, ON
- From $57,138 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 15 mins ago
SA
Assistant manager, restaurant
SHREE AKSHAR VEG. RESTAURANT
Regina, SK
- From $22 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 17 mins ago
DP
Restaurant manager
DOMINO'S PIZZA
LaSalle, ON
- From $37 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 20 mins ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
TITLE: Manager Indigenous Relations (E26-176)
Added 20 mins ago
A
Content Marketing Manager (12 months contract)
Amilia
Montreal, QC
- Full-time
We’re looking for a Content Marketing Manager to join our team on a 12-month contract and own our content engine from strategy through execution. You'll run a high-volume webinar program,…
Added 25 mins ago
ÔP
Bakery manager - retail
Ô Petit Paris
Verdun, QC
- From $36 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 33 mins ago
KP
Senior Marketing Manager
Kingfisher Pacific Resort & Spa
Courtenay, BC
- Contract
Kingfisher Pacific Resort & Spa is seeking an experienced, senior-level Marketing Manager to lead the resort's marketing function for an 18-month maternity leave coverage, with the…
Added 33 mins ago
CC
Account Executive
Cheil Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Our approach integrates experiential with data-driven, creatively led marketing, grounded in cultural relevance and built to grow brands.
Added 34 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Cookstown, ON
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 34 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Nanaimo, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 34 mins ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
Submit marketing pieces for approval, compile client information packages, maintain marketing materials
Added 46 mins ago
CC
Collision Centre General Manager
CSN Collision
Port Colborne, ON
- $75,000 to $125,000 CAD / year
- Full-time
…assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of…
Added 46 mins ago
CC
Collision Centre General Manager
CSN Collision
St. Catharines, ON
- $75,000 to $125,000 CAD / year
- Full-time
…assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of…
Added 49 mins ago
Office Manager & Executive Assistant (term)
The Banff Lake Louise Tourism Bureau
Banff, AB
The Office Manager & EA is a proactive and highly organized professional who anticipates needs, builds strong relationships, and brings sound judgement and discretion to everything they do.…
Added 49 mins ago
Development Engineering Manager
BWXT
Ottawa, ON
…functional business initiatives with other teams, like Finance, Marketing, Operations, Quality, Environmental Health & Safety and Regulatory…
Added 51 mins ago
DQ
Assistant manager, restaurant
Dairy Queen Colwood
Victoria, BC
- From $36.65 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 58 mins ago
PC
Food services manager
PIZZA COTTAGE
Airdrie, AB
- From $36 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 59 mins ago
SD
Store manager - retail
Shoppers Drug Mart
Markham, ON
- From $43.27 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
MR
Restaurant assistant manager
McDonald's Restaurants
Mill Bay, BC
- From $57,595.2 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
H
Business Development & Discovery Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The people you'll talk to are business leaders - in product, operations, customer, marketing or IT - at mid-to-large companies. They own an outcome and a budget, and they need software…
Added 1 hour ago
R
Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
RTX
Longueuil, QC
- Full-time
…avec les manufacturiers, avec les services de l’ingénierie, du marketing, des opérations, ainsi qu’avec plusieurs équipes internationales pour offrir une expérience de classe mondiale à nos…
Added 1 hour ago
CC
Collision Centre General Manager
CSN Collision
Port Colborne, ON
- Full-time
…assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of…

BMO

Customer Service Representative

Coquitlam, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/22/2026

Address:

1161 The High Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and handling banking transactions. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Sales
Cash management
Problem solving
Interpersonal skills
Communication
Digital literacy
Risk management
Compliance
Relationship building
Organization
Collaboration
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Transactions
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales
Inventory Management
Service Level Agreements
Banking Products
Credit Cards
Personal Banking
Branch Operations

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