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Added 1 hour ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Waterloo, ON
- $52,500 CAD / year
- Full-time
After completing the program, you’ll be ready to step into a Profit Centre Manager role - running your own location like a business owner.
Added 1 hour ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
London, ON
- $52,500 CAD / year
- Full-time
After completing the program, you’ll be ready to step into a Profit Centre Manager role - running your own location like a business owner.
Added 1 hour ago
HW
Financial Controller
H.C. Winter Search
Brampton, ON
- Full-time
We are looking for an experienced, hands-on Financial Controller to take ownership of financial reporting, accounting operations, tax compliance, treasury and financial controls across our…
Added 2 hours ago
T
Personal Banking Associate (Future opportunities) - Chateauguay(part-time)
TD
Châteauguay, QC
- Part-time
…matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the…
Added 3 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 3 hours ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Evaluate financial performance of new service products, metrics to drive critical business behavior as well as structures, systems and processes that lead to ease of analysis and reporting
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
This role sits at the heart of the business, providing forward-looking insights, challenging assumptions, and driving performance across the business. You will play a critical role in…
Added 4 hours ago
L
Senior Project Manager, Highway Maintenance
Ledcor
Leduc, AB · Edmonton, AB · Grande Prairie, AB · Calgary, AB
- Full-time
As a Senior Project Manager, you will play a pivotal role in driving the successful execution of these projects. You will be responsible for ensuring projects are delivered on schedule,…
Added 4 hours ago
KG
Leasing Manager
Kipling Group
Toronto, ON
- Full-time
As the Leasing Manager, you will play a pivotal role in the successful leasing and management of retail properties within our portfolio. You will lead the leasing efforts, driving occupancy…
Added 4 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 4 hours ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brantford, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 5 hours ago
N
Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $151,000 to $227,000 CAD / year
- Full-time
…non-RTO locations e.g United States, Mexico, Canada): Subject to business requirements, this role may be determined to be remote or in a hybrid capacity. If the selected candidate resides…
Added 6 hours ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Gestion de la performance et des partenariats
Added 6 hours ago
SH
Front desk manager
Sparkling Hill Resort
Vernon, BC
- From $65,000 CAD / year
- Full-time
- On-site
Added 6 hours ago
CC
Retail Shift Leader
Canna Cabana
Saskatoon, SK
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 6 hours ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Full-time
Hours of Work: Minimum 30 hours per week, worked as a split shift structured around peak business hours (see below). Availability required for evenings, weekends, holidays, and rotation…
Added 7 hours ago
C
Technical Design Manager (Grid)
CATL
Canada
- Full-time
…and support the teams with optimisation from technical and financial perspective up to financial close and…
Added 7 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 7 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 7 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 7 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 7 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 7 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 7 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 7 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…

BMO

Customer Service Representative

Tofield, AB, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/29/2026

Address:

5303 - 50th Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and handling banking transactions. They also support operational activities, manage cash, and collaborate with branch teams to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Sales
Interpersonal skills
Problem solving
Digital literacy
Communication
Risk management
Compliance
Relationship building
Transaction processing
Team collaboration
Organization skills

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Personal Banking
Regulatory Environment
Operational Support

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