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Added 9 mins ago
UW
Manager, sales planning
United W3st Winnipeg Consulting
Winnipeg, MB
- From $38 CAD / hour
- Full-time
- On-site
Establish organizational policies and procedures in relation to sales
Added 14 mins ago
CA
General Manager
Collective Arts
Hamilton, ON
- $60,000 to $70,000 CAD / year
- Full-time
We’re looking for a hands-on General Manager to lead the day-to-day operations of our Hamilton Retail, Taproom and Event space. In this role you will be responsible for delivering…
Added 14 mins ago
PH
General Manager
Prestige Hotels & Resorts
Kamloops, BC
- Full-time
Reporting to the Chief Operating Officer, the General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations including financial performance,…
Added 14 mins ago
E
Revenue Operations Manager, Sales Ops
EvenUp
Canada
- Full-time
We are looking for a Revenue Operations leader to help scale the operational engine behind EvenUp’s Sales organization. In this role, you’ll partner closely with Sales leadership and the…
Added 14 mins ago
SC
Sales Associate- office supplies/technology
Staples Canada
Corner Brook, NL
- Full-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 14 mins ago
AT
Customer Service Manager
APTYX Trenton
Trenton, ON
- Full-time
Role Description The Customer Service Manager is a full-time, on-site role based at APTYX Trenton in Trenton, ON. This role is responsible for leading the customer service team, overseeing…
Added 14 mins ago
R
Department manager
RONA
Rouyn-Noranda, QC
- Full-time
Carry out merchandising duties according to the Store Manager’s directions
Added 14 mins ago
MM
Specialist, Content Marketing & Personalization
Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
MMSCAN does not utilize AI to review or assess applicants. All screening is conducted internally by a member of the HR team and/or the hiring manager.
Added 14 mins ago
MB
restaurant manager
Mary Brown's Chicken
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Maintain records of food costs, consumption, sales and inventory
Added 14 mins ago
E
Revenue Operations Manager, Sales Ops
EvenUp
Toronto, ON
- $144,024 to $194,633 USD / year
- Full-time
We are looking for a Revenue Operations leader to help scale the operational engine behind EvenUp’s Sales organization. In this role, you’ll partner closely with Sales leadership and the…
Added 14 mins ago
S
Internal Product Engineer, Developer Productivity AI
Stripe
Toronto, ON
- Full-time
…appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and…
Added 14 mins ago
CM
Account Manager
Cynergy Mechanical
Uxbridge, ON
- Full-time
Role Description The Account Manager is a full-time, on-site role based in Etobicoke, ON, responsible for managing and growing client relationships in Cynergy Mechanical’s key sectors.…
Added 14 mins ago
E
Proposal Coordinator
Entro
Calgary, AB
- Full-time
…proposals and pursuit materials. Working closely with the Proposal Manager, Business Development team, Subject Matter Experts, and external partners, this role helps manage the proposal…
Added 14 mins ago
E
Proposal Coordinator
Entro
Toronto, ON
- Full-time
…proposals and pursuit materials. Working closely with the Proposal Manager, Business Development team, Subject Matter Experts, and external partners, this role helps manage the proposal…
Added 15 mins ago
HP
Territory Manager, Ontario Public Sector
Hewlett Packard Enterprise
Mississauga, ON
- Full-time
Territory Manager, Ontario Public SectorThis position is newly created and currently vacant. All interested candidates are encouraged to apply.This role has been designed as 'Hybrid' with a…
Added 15 mins ago
BB
Business Development Coordinator
Bloomstar Bouquet
ON
- $51,000 to $56,000 CAD / year
- Full-time
…opportunity to develop experience in business development, sales, and customer relationship management. Reporting directly to the Senior Business Development Manager, the Business…
Added 15 mins ago
BB
Sales Representative
Bloomstar Bouquet
ON
- $45,000 to $50,000 CAD / year
- Full-time
We are seeking a customer-focused and organized Sales Representative to support customer service and sales activities across the business. Reporting directly to the Senior Business…
Added 15 mins ago
Transportation Analyst
EssilorLuxottica Group
Richmond, BC
Added 15 mins ago
Financial Consultant - Ottawa
Scotiabank
Ottawa, ON
…internal policies and procedures. Reporting to the Regional Manager, as a Financial Consultant, you will assist MD clients and their families in achieving their personal financial goals.…
Added 15 mins ago
QD
Sales Manager, Star Building Materials
Qualico Developments Canada Ltd.
Nisku, AB
- Full-time
Reporting to the Director, Branch Operations, as the Sales Manager, you analyze the marketplace to develop sales targets and tactics; and effectively coach and lead the Sales force in…
Added 15 mins ago
TT
Manager, Business Development WTC
The Toronto Region Board of Trade
Toronto, ON
- $75,000 to $110,000 CAD / year
- Full-time
Reporting to the VP, World Trade Centre – Toronto, the Manager, Business Development WTC builds and grows WTC-T's referral, corporate and international partnerships in support of all trade,…
Added 15 mins ago
CT
Service Manager
Convergint Technologies Ltd
Mississauga, ON
- $130,000 to $135,000 CAD / year
Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto location. As the Service Manager, you will be responsible for the Overall management and…
Added 15 mins ago
SD
Merchandiser, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 15 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oakville, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 15 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards

BMO

Customer Service Representative

Tofield, AB, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/29/2026

Address:

5303 - 50th Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and handling banking transactions. They also support operational activities, manage cash, and collaborate with branch teams to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Sales
Interpersonal skills
Problem solving
Digital literacy
Communication
Risk management
Compliance
Relationship building
Transaction processing
Team collaboration
Organization skills

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Personal Banking
Regulatory Environment
Operational Support

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