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Added 12 mins ago
ÔP
Bakery manager - retail
Ô Petit Paris
Verdun, QC
- From $36 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 22 mins ago
Assurance - Intermediate Associate
Segal GCSE LLP
Toronto, ON
Raise issues identified with manager or engagement partner while coming up with potential solutions
Added 22 mins ago
Campus Security Officer
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
…and secure environment for employees and students to work, study, and live. CBU has established a proactive Campus Safety program aimed at education and fostering a safe environment for…
Added 37 mins ago
C
Associate, Commercial Banking
CIBC
Burlington, ON · Hamilton, ON
- Full-time
…role will prepare you for a rewarding career as a Relationship Manager, Commercial Banking and strategic partner to some of Canada’s leading companies. You will be committed to delivering…
Added 47 mins ago
SD
Store manager - retail
Shoppers Drug Mart
Markham, ON
- From $43.27 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 52 mins ago
DI
Specialist, Actuarial
Definity Insurance Company
Toronto, ON
- Full-time
Reporting to the Manager, Innovation & Special Projects, Personal Insurance Pricing, the successful candidate will play a key role in shaping the future of Personal Insurance through…
Added 1 hour ago
CM
Retail sales manager
Captain Meat
Nanaimo, BC
- From $43.27 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
UH
Clinical Research Coordinator III (CNS)
University Health Network
Toronto, ON
- Full-time
Reports to: Clinical Research Senior Nurse Manager
Added 1 hour ago
B
UX/UI Designer, Winter 2027 (Co-op/Internship)- 8 months
BMO
Toronto, ON · BMOPLACE
- Full-time
Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 1 hour ago
B
Customer Service Representative
BMO
Vancouver, BC
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 1 hour ago
B
Financial Planner
BMO
Meaford, ON · Tara, ON
- Full-time
Typically between 3-5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 1 hour ago
TS
Shift Lead LPN
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Part-time
Under the direction of the Unit Manager, the Shift Lead LPN is a working lead position with limited supervision. This position focuses on the operational aspects of resident care ensuring…
Added 1 hour ago
B
Relationship Manager
BMO
Quebec, QC
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 1 hour ago
RE
Manager, retail sales
Rashad Enterprises Ltd.
Edmonton International Airport, AB
- From $45 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Work under the supervision of the CMR supervisor and Project manager.
Added 1 hour ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Work under the supervision of the CMR supervisor and Project manager.
Added 1 hour ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 1 hour ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…participant recruitment, obtaining informed consent, preparing study documents, processing blood samples, and handling various administrative tasks. This role also involves ordering…
Added 1 hour ago
L
Financial Service Representative - LendDirect Office 1630
LendDirect
Windsor, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 1 hour ago
AF
Financial Service Representative - LendDirect Office 1630
Attain Finance
Windsor, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 2 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Study Principal Investigator and following established governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the…
Added 2 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 2 hours ago
O
Laboratory Manager
Onda
PE · Victoria, Prince Edward Island
- $65,000 to $74,000 CAD / year
- Full-time
We are seeking a Laboratory Manager to play a significant role in the Laboratory Technologies Department overseeing services and operations. The successful candidate will report to the…
Added 2 hours ago
FT - Human Resource Business Partner
Connective
BC
Partner with the Talent Acquisition Business Partner to identify regional hiring needs, contribute to sourcing strategy, and support hiring manager capability in the region
Added 2 hours ago
YU
Accessibility and Learning Strategies Specialist
Yorkville University
Toronto, ON
- Full-time
Reporting to the Manager, Academic Accommodations and Accessibility, we are hiring an Accessibility and Learning Strategies Specialist to join our student support team. As our new…

BMO

Customer Service Representative

Tofield, AB, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/29/2026

Address:

5303 - 50th Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and handling banking transactions. They also support operational activities, manage cash, and collaborate with branch teams to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Sales
Interpersonal skills
Problem solving
Digital literacy
Communication
Risk management
Compliance
Relationship building
Transaction processing
Team collaboration
Organization skills

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Personal Banking
Regulatory Environment
Operational Support

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