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Added 4 mins ago
CO
Senior ICT Project Manager
City of Coquitlam
Coquitlam, BC
- From $131,057 CAD / year
- Full-time
- Hybrid
…delivered to our community. Working across departments, you will partner with business leaders, subject matter experts, vendors, solution providers, implementation partners and executive…
Added 13 mins ago
VH
Quality Improvement Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need…
Added 15 mins ago
LU
Account Executive
LexisNexis UK
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
You will partner with clients and prospects to understand their business challenges and deliver solutions that drive value. Managing the full sales cycle, you will build strong…
Added 29 mins ago
SE
Regional Sales Leader - Industrial Automation
Schneider Electric
Calgary, AB
- $175,200 to $262,800 CAD / year
- Full-time
Partner with technical experts, business leaders, and cross-functional teams to deliver customer-focused solutions and drive new opportunities.
Added 30 mins ago
Mental Health Clinician - Rural Northern Telehealth Service - Jordan's Principle
Winnipeg Regional Health Authority
Winnipeg, MB
…health services and supports centralized administrative and business functions for Manitoba health…
Added 42 mins ago
PC
Human Resources Specialist
Provincial Credit Union
Charlottetown, PE
- Full-time
At Provincial Credit Union, we’re more than a financial institution – we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. We…
Added 43 mins ago
RH
Partner Engagement Experience, Program Operations Analyst
Red Hat
NB
- Full-time
The Red Hat Partner Engagement Experience team is looking for a Program Operations Analyst with experience in managing business processes and driving scalable automations for internal…
Added 58 mins ago
W
(CAN) Site People Partner (Calgary/RockyView)
Walmart
AB
- Full-time
Responsible for providing a generalist HR service to a business unit covering responsibilities including but not limited to; staffing, training, performance management, associate relations,…
Added 58 mins ago
W
(CAN) Solution Consultant II
Walmart
Mississauga, ON
- Full-time
Partner with business and technical teams to understand requirements and design effective solutions.
Added 59 mins ago
TA
Director, People & Culture
Take a Hike Foundation
Vancouver, BC
- Full-time
Strategic HR & Business Partnering: Be the trusted partner leaders turn to for navigating change and building great teams.
Added 1 hour ago
W
Manager, Learning and Development
Walmart
Mississauga, ON
- Full-time
…support learning governance, evaluate program effectiveness, and partner with stakeholders to align learning solutions with business and operational needs. Develop and accelerate Merchant…
Added 1 hour ago
W
Manager, Category Marketing - Brand Rep & WM Brands
Walmart
Mississauga, ON
- Full-time
This role leads the planning of enterprise priorities for marketing, translating business objectives into customer strategies and brand-right marketing plans. The role may partner with…
Added 1 hour ago
OC
W & WW Operator
Ontario Clean Water Agency
OCWA - Lake Huron WT
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 1 hour ago
OC
Hub Administrative Assistant
Ontario Clean Water Agency
Angus, ON · OCWA- Angus WWT
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 1 hour ago
OC
W & WW Operator
Ontario Clean Water Agency
OCWA - Lake Huron WT
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 1 hour ago
MF
Director, Procurement
Momentum Financial Services Group
Toronto, ON
- Full-time
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind…
Added 1 hour ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…including its incentive structure, mechanics, and viral loop. Partner with product and engineering to remove friction and drive a step-change in referred…
Added 1 hour ago
K
Associate People Operations Business Partner
Knix
Toronto, ON
- Full-time
Partner with fellow Business Partners and the broader People Team to create consistency across stores while recognizing the unique needs of different teams and markets.
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Developed Finance into a trusted strategic partner for business leaders globally.
Added 1 hour ago
BS
Executive Assistant to the Chief Executive Officer
Blackline Safety
Calgary, AB
- Full-time
Partner with People Services to ensure office readiness for executive and external stakeholder activities.
Added 1 hour ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
Lead and develop a direct relationship with the client to become a strategic partner with an in-depth understanding of their business.
Added 1 hour ago
AG
Head of Client Services & Toronto Office
Adelphi Group
Toronto, ON
- Full-time
…cultural leader of a ~35-person office, and the senior-most client partner ensuring the work we do drives real business results and long-term client…
Added 1 hour ago
AG
Associate Director, Talent Acquisition
Adelphi Group
Calgary, AB · Toronto, ON
- Full-time
Partner Strategically – Collaborate with business leaders to understand hiring needs and provide talent market insights. Be the trusted advisor on recruitment best practices.
Added 1 hour ago
AG
Senior Analyst, Data Science
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Toronto, ON
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Partner directly with senior team members and clients on methodology decisions, model refinement, and results interpretation.

BMO

CUSTOMER SERVICE REPRESENTATIVE

Vancouver, BC, Canada
FBT, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/22/2026

Address:

595 Burrard Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing advice on financial solutions and digital banking options. They also manage operational activities, including cash transactions and branch support, while ensuring compliance with risk and regulatory policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Team collaboration
Organization
Banking operations
Relationship building
Sales

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Financial Services
Cash Reconciliation
Digital Banking
Risk Management
Compliance
Sales
Banking Operations
Inventory Management
Money Laundering Reporting
Customer Experience
Relationship Management
Financial Advice
Credit Card Services
Personal Banking
Business Banking
Regulatory Requirements
Problem Solving
Teamwork

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