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Added 5 mins ago
K
Shift manager - fast food restaurant
KFC
Miramichi, NB
- From $17 CAD / hour
- Full-time
- On-site
Added 9 mins ago
DQ
Food services manager
Dairy Queen Grill & Chill
Selkirk, MB
- From $30.5 CAD / hour
- Full-time
- On-site
Added 13 mins ago
W
Product Manager Intern
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
As a Product Manager Intern, you will be an essential part of a product team, contributing to a real-world project that directly impacts our customers. You will gain hands-on experience…
Added 13 mins ago
PV
Store Assistant Manager (H)
Pet Valu
Smithers, BC
- Full-time
Minimum of 2 years customer service and retail store management experience
Added 13 mins ago
B
Associate Manager, Membership Marketing
BCAA
Burnaby, BC · *Head Office
- Full-time
3-5 years of progressive marketing experience, ideally in consumer, loyalty, membership, subscription, or customer-focused environments.
Added 13 mins ago
K
Key Lead (Calgary)
Knix
Calgary, AB
- $22.7 CAD / hour
- Full-time
- Part-time
…revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and…
Added 13 mins ago
LH
CCR-Care Coordinator
Lifemark Health Group
Squamish, BC
- $19 to $22 CAD / hour
- Part-time
Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries
Added 13 mins ago
LH
Care Coordinator
Lifemark Health Group
Sutton, ON
- $17.6 to $22.31 CAD / hour
- Part-time
Required 1-5 years experience performing a similar role
Added 13 mins ago
OO
Maintenance Technician
OLD OAK PROPERTIES
London, ON
- $58,000 to $64,000 CAD / year
- Full-time
…operates within Old Oak’s standards of safety, high quality customer service and efficient operations. The Maintenance Technician works closely with the Maintenance Supervisor, Maintenance…
Added 13 mins ago
WG
National Sales Manager
WGI Group
Brandon, MB
- Full-time
Reporting to the Senior Vice President, the National Sales Manager is responsible for managing the sales programs for the Rigid Frame, Frameless and Custom Fabrication divisions of the…
Added 13 mins ago
GC
Sales Representative
Grimco Canada Inc.
Dartmouth, NS
- $45,000 to $60,000 CAD / year
…sales activities, including chat support. Gather insights into customer expectations and market trends to enhance the overall customer experience. Share market intelligence regarding…
Added 13 mins ago
Founding BDR Manager
Kick
Toronto, ON
…machine with a human touch that strengthens our customers’ Kick experience from the first touchpoint. As an applied AI company, our outbound should be at the frontier of how AI can improve…
Added 13 mins ago
WR
Guest Services Manager
Westin Resort and Spa Whistler
Whistler, BC
- Up to $60,000 CAD / year
- Full-time
The Guest Service Manager is in charge of the day to day operation of the Front Office Department, which includes the command center, front desk, bell services and valet team. Coach, train…
Added 13 mins ago
Inside Sales & Service Rep
Calgary Fasteners Tool
Red Deer, AB
…Lead, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in…
Added 13 mins ago
NM
Client Care Coordinator
NUVISTA Mental Health
Regina, SK
- Up to $39,000 CAD / year
- Full-time
…multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients coming into the…
Added 13 mins ago
JS
Engineering - Co-op Student - Advance Molding Solution
J Sterling Industries
Barrie, ON
- $20 to $22 CAD / hour
- Internship
POSITION OBJECTIVE: The Engineering Co-op Student – Advanced Molding Solutions (AMS) will report to and support the Manager – Advanced Molding Solutions in injection molding engineering,…
Added 13 mins ago
SR
Business Manager
Seasons Retirement Communities LP
Olds, AB
- $54,000 to $56,000 CAD / year
- Full-time
We’re looking for a Business Manager. This role is responsible for all aspects of office and clerical duties for residents and service team members.
Added 13 mins ago
AR
Regional General Manager, North
ABC Recycling Ltd.
Burnaby, BC
- $140,000 to $180,000 CAD / year
Reporting to the VP, Canadian Operations, the Regional General Manager, North is responsible for the operations of our Terrace, Prince George, Kelowna, Fort St. John and Grande Prairie…
Added 13 mins ago
OC
Business Development Manager
Ontario Centre of Innovation
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
…professional or at an early stage in your career with strong relevant experience and/or academic qualifications, by working for a dynamic organization that is continuously evolving to help…
Added 13 mins ago
DC
Program Manager
DATA Communications Management Corp
Brampton, ON
- $65,149 to $81,436 CAD / year
- Full-time
As a Program Manager, you will be delivering highly effective data driven campaigns on time for a variety of markets and liaise with clients, agencies and internal departments from start to…
Added 13 mins ago
C
Liquor Clerk-Northlands Liquor
Co-op
Medicine Hat, AB
- Part-time
Reporting to the Liquor Manager, the Liquor Clerk is responsible for delivering exceptional customer service while supporting the day-to-day operations of the liquor store. This includes…
Added 14 mins ago
TH
Shift manager - fast food restaurant
Tim Hortons
Shelburne, ON
- $22 to $24 CAD / hour
- Full-time
- On-site
Added 19 mins ago
EC
Cleaning service manager
EYAEYO CLEANING SERVICES LTD.
Edson, AB
- From $40.33 CAD / hour
- Full-time
- Contract
- On-site
Added 19 mins ago
C
Gas station manager
CHEVRON
Tumbler Ridge, BC
- From $43 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 19 mins ago
IS
Hairstyling salon manager
Inn Style Ltd
Edmonton, AB
- From $36 CAD / hour
- Full-time
- On-site

BMO

Customer Service Representative

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Application Deadline:

10/12/2026

Address:

595 Burrard Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice while handling daily banking transactions. They also support branch operational activities and collaborate with team members to achieve business objectives and improve the customer experience.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Sales
Cash handling
Problem solving
Interpersonal skills
Digital literacy
Communication
Risk management
Compliance
Relationship building
Operational support
Banking services
Needs-based selling
Team collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Anti-Money Laundering
Digital Banking
Sales Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Operational Support
Regulatory Environment
Personal Banking
Branch Operations
Service Level Agreements
Strategic Advice
Professional Presence
Team Collaboration

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