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Added 8 mins ago
B
Operations Associate
BMO
Halifax, NS · Nova_Ctr
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 8 mins ago
B
Client Service Assistant
BMO
Waterloo, ON · MARS
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 8 mins ago
AI
Production Supervisor (Steel Door Manufacturing Group)
Apex Industries
Moncton, NB
- Full-time
Reporting to the Production Manager, the Production Supervisor is responsible for overseeing and actively supporting the day-to-day operations of the Steel Door Manufacturing Group.
Added 8 mins ago
M
Specialty Services Manager (Assistant Personal Training Manager)
Movati
Burlington, ON
- Full-time
…premiere affordable luxury fitness brand. A Specialty Services Manager in one of our Clubs is one of our most important positions – there we said it, but it’s because we’re looking for an…
Added 21 mins ago
TC
Adobe Site Reliability Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
…APIs behind the page. Capacity planning here is a financial operations discipline, not a server-sized…
Added 21 mins ago
NS
Senior Account Manager-Loyalty & Incentives
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a driven, organized and relationship-focused Account Manager – Loyalty & Incentives to manage and grow a portfolio of key client accounts.
Added 21 mins ago
I
Customer Experience Leader
Indigo
Milton, ON
- $18.95 to $23.25 CAD / hour
- Full-time
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Added 21 mins ago
RS
Bilingual Customer Service Representative
RONCO Safety (PPE Manufacturing)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Ontario, RONCO has grown into an international safety company with operations and team members across multiple markets, including established operations in Canada, China and Europe. We are…
Added 23 mins ago
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Gas station manager
shell
Mont-Royal, QC · Montréal, QC
- From $36 CAD / hour
- Full-time
- On-site
Added 23 mins ago
AC
Construction project manager
ARCAN Construction
Yellowknife, NT · Okotoks, AB
- $85,000 to $125,000 CAD / year
- Full-time
- Hybrid
Added 38 mins ago
MP
Territory Manager
MacEwen Petroleum Inc.
Ottawa, ON
- Full-time
Reporting to the Director, Retail Store Operations, the Territory Manager is responsible for leading and managing a territory of company-controlled convenience stores, gasoline facilities,…
Added 38 mins ago
O&
Line Cook (seasonal) - Second City
Oliver & Bonacini
Toronto, ON
- Part-time
Perform delegated tasks from Sous Chef, Chef and/or General Manager
Added 38 mins ago
D
Manager, Indigenous Employment
Dexterra
Edmonton, AB · Thunder Bay, Ontario
- Full-time
As Manager, Indigenous Employment, you will connect Indigenous candidates and communities with employment, training and career-development opportunities across our operations in Canada.…
Added 38 mins ago
D
Manager, Indigenous Employment
Dexterra
Mississauga, ON · Thunder Bay, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
As Manager, Indigenous Employment, you will connect Indigenous candidates and communities with employment, training and career-development opportunities across our operations in Canada.…
Added 38 mins ago
HB
Assistant Shop Manager - BOSS Shop, Holt Renfrew Square One
HUGO BOSS Canada, Inc.
Mississauga, ON
- Other
Ability to work varied hours/days to oversee store operations.
Added 38 mins ago
HB
Assistant Shop Manager - BOSS Shop, Holt Renfrew Calgary
HUGO BOSS Canada, Inc.
Calgary, AB
- Other
Ability to work varied hours/days to oversee store operations.
Added 51 mins ago
L
5760 - Assistant Store Manager FT
Lids
Medicine Hat, AB
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 51 mins ago
CE
Licensed operations position | Nuclear
CPUS Engineering Staffing Solutions Inc.
Pickering, ON
- Contract
This is an operations-focused, hands-on position. The successful candidate will be in the field and in the control room environment, helping drive work execution in person. It is not an…
Added 51 mins ago
Aircraft Technician - Avionics
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 51 mins ago
Project Manager (Interim Infrastructure)
PACT
ON · Mississauga, Ontario
The Project Manager for our Interim Infrastructure Sub-Program will oversee large-scale infrastructure revitalization and interior fit-out initiatives within active, live operational…
Added 1 hour ago
TC
Manager, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
You have 4+ years’ experience in private assets accounting or operations, at a fund administrator, fund manager or comparable environment.
Added 1 hour ago
TC
Vice President, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
You have 8+ years’ experience in private assets accounting or operations, at a fund administrator, fund manager or comparable environment.
Added 1 hour ago
TC
Manager, Data, Reporting & Platform Enablement
The Citco Group Limited
Toronto, ON
- Full-time
Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation…
Added 1 hour ago
TC
Manager, Digital Workflow, Automation & AI
The Citco Group Limited
Toronto, ON
- Full-time
Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation…
Added 1 hour ago
TH
DIRECTEUR ADJOINT DE MAGASIN, EXPLOITATION DE NUIT
The Home Depot Canada
Bradford, ON
- Full-time
Night Operations Assistant Store Managers (ASMs) are responsible for supervision of Back End Operations (e.g., Receiving, RTV and Freight). Night Ops ASMs are responsible in conjunction…

BMO

Customer Service Representative

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Application Deadline:

10/12/2026

Address:

595 Burrard Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice while handling daily banking transactions. They also support branch operational activities and collaborate with team members to achieve business objectives and improve the customer experience.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Sales
Cash handling
Problem solving
Interpersonal skills
Digital literacy
Communication
Risk management
Compliance
Relationship building
Operational support
Banking services
Needs-based selling
Team collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Anti-Money Laundering
Digital Banking
Sales Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Operational Support
Regulatory Environment
Personal Banking
Branch Operations
Service Level Agreements
Strategic Advice
Professional Presence
Team Collaboration

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