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Added 3 mins ago
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Enterprise Change Enablement Manager
RBC
Toronto, ON
- Full-time
Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with…
Added 3 mins ago
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Client Advisor
RBC
Smooth Rock Falls, ON
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
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Office Manager
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Kelowna, BC · Sandalwood
- Full-time
…take your experience to the next level? As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities…
Added 16 mins ago
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Gestionnaire Comptable
Aston Carter
Montreal, QC
- $65 to $70 CAD / hour
- Contract
Minimum de 10 ans dexpérience professionnelle connexe en finance, comptabilité, services financiers ou placements.
Added 16 mins ago
R&
Operations Officer II
Robertson & Company Ltd.
Mississauga, ON
- Contract
Reports to a Team Manager within the Team Structure
Added 16 mins ago
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DIRECTEUR DES FINANCES - CANADA
The Home Depot Canada
Toronto, ON
- Full-time
In this position, the Manager, Finance (Merchandising Finance), will be expected to provide total financial leadership, direction and analysis for their respective business units. The…
Added 16 mins ago
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Finance Manager, Technology
The Home Depot Canada
Toronto, ON
- Full-time
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Directeur de comptes, Services bancaires aux PME
TD
Montreal, QC · Saint-Laurent, QC
- Full-time
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Senior Accountant- EN
IAMGOLD Corporation
Toronto, ON
- Full-time
…reporting activities based in our Toronto office. Reporting to the Manager, Finance & Administration, this role plays an important part in the execution of the Company's accounting…
Added 16 mins ago
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Carta
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- Full-time
…and experience, whether that's Big Law, in-house at an asset manager or PE firm, or comparable legal practice or within a legal-adjacent…
Added 17 mins ago
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Manager, Client Service & Fund Operations Transformation - 12 Month Contract
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Toronto, ON
- Full-time
Partner with Sales, Relationship Management, Legal & Compliance, Finance, Product, and other stakeholders to resolve issues and support a strong client experience.
Added 17 mins ago
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Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
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Added 17 mins ago
Assurance - Intermediate Associate
Segal GCSE LLP
Toronto, ON
Raise issues identified with manager or engagement partner while coming up with potential solutions
Added 17 mins ago
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Personal Banking Associate
TD
Toronto, ON
- Full-time
Added 17 mins ago
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Customer Experience Associate - Dartmouth Crossing
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Dartmouth, NS
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you…
Added 17 mins ago
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Customer Experience Associate
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Erin, ON
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Added 17 mins ago
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Personal Banker Trainee
TD
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Solutions Design IT Specialist
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PIA Client Service Associate
TD
Toronto, ON
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MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
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Toronto, ON · Windsor, ON
We are seeking a strategic, technically curious, and execution-oriented Manager, Finance Enablement, Technology & Transformation to modernize how Finance works. This individual contributor…
Added 32 mins ago
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Residential Property Administrator
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- Temporary
The Property Administrator will work in partnership with the Property Manager to ensure that the business objectives of the assigned U.S. portfolio are achieved. The successful candidate…
Added 32 mins ago
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Market Development Manager
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- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
Added 32 mins ago
Senior Manager, Wealth Management Taxation - Montreal, QC
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Montreal, QC
The Senior Manager, Wealth Management Taxation plays a key role in supporting wealth advisors, planning specialists, and banking partners across Scotia Wealth Management by providing tax…
Added 32 mins ago
Manager, Loyalty & Partnership Infrastructure
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Manager, AML Data Governance & Controls - Global AML
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Toronto, ON
The Manager contribute to the overall success of the AML Data team globally by supporting the execution, documentation, and sustainment of data governance, data quality, data lineage,…

BMO

Customer Service Representative

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Application Deadline:

10/12/2026

Address:

595 Burrard Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice while handling daily banking transactions. They also support branch operational activities and collaborate with team members to achieve business objectives and improve the customer experience.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Sales
Cash handling
Problem solving
Interpersonal skills
Digital literacy
Communication
Risk management
Compliance
Relationship building
Operational support
Banking services
Needs-based selling
Team collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Anti-Money Laundering
Digital Banking
Sales Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Operational Support
Regulatory Environment
Personal Banking
Branch Operations
Service Level Agreements
Strategic Advice
Professional Presence
Team Collaboration

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