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Added 13 mins ago
RE
rooms manager - accommodation services
Renaissance Edmonton Airport Hotel
Edmonton, AB
- Full-time
Added 13 mins ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Inpatient Mental Health, the RN demonstrates professional development and clinical competency, utilizes the nursing process to assess, plan, implement and…
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Project Manager – Community-Based Research & Engagement
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Surrey, BC
- Full-time
Job Title: Project Manager – Community-Based Research & Engagement
Added 13 mins ago
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Platform Infrastructure Manager/ Multi-Cloud
Motion Recruitment
Toronto, ON
- Full-time
…businesses and customers around the world. As an Engineering Manager, you'll lead a talented, internationally distributed team of 10 engineers responsible for the critical systems that keep…
Added 13 mins ago
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Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health Authority
Port Moody, BC
- $55.25 to $79.42 CAD / hour
- Part-time
We are hiring for a Manager, Patient Access & Community Transition (PACT) to join our innovative and supportive leadership team at Eagle Ridge Hospital in Port Moody, B.C! This is an…
Added 13 mins ago
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Associate Director/Director, Private Markets Credit
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Toronto, ON
- Full-time
Identify emerging risks, credit deterioration, concentration concerns, and policy exceptions, and recommend appropriate mitigation strategies.
Added 13 mins ago
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Wellness Navigator
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Reports To: Manager, Newcomer Community Services
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Team Lead (Full time) - Reitmans
Reitmans (Canada) Ltée/Ltd
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- Full-time
Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
Added 43 mins ago
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Retail Assistant Store Manager-PLACE LAURIER
Bath & Body Works
Quebec, QC
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As an Assistant Store Manager, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer…
Added 43 mins ago
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Front End - Supervisor Front End - Full Time
Sobeys
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In the absence of the front-end manager, they are responsible for resolving cash register issues and securing the cash registers in the safe.
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Team Lead (Full time) - Reitmans
RCL - Reitmans Canada Ltd/Ltée
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Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
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2627-205 - Student Accessibility Specialist (PS4) - Lunenburg Campus
Nova Scotia Community College - NSCC
Bridgewater, NS
- Part-time
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REGISTERED NURSE (RN), CLINICAL NURSE EDUCATOR, LABOUR & DELIVERY
Northern Health - BC
Prince George, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Clinical Nurse Educator practices in accordance with the standards of professional practice and…
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Registered Nurse
Shannex Incorporated
Halifax, NS
- Full-time
In consultation with HRBP and supervisor, ensures disciplinary procedures and documentation are completed according to company policy.
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2627-201 - Campus Library Technician (TS8) - Ivany Campus
Nova Scotia Community College - NSCC
Dartmouth, NS
- Temporary
The Campus Library Technician reports on campus to the Manager of Student Supports and functionally to the Manager of Libraries & Learning Commons.
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Project Manager - Transmission & Distribution (Toronto)
Burns & McDonnell
Toronto, ON
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…Distribution (T&D) global practice is looking for a Project Manager in our Toronto, Canada office to manage portfolio of T&D projects for key clients. An entrepreneurial spirit and strong…
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Project Officer
Build Nova Scotia
Halifax, NS
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…Workstreams, Groups and Stakeholders. Reporting to a Project Manager, the Project Officer will be a key part in providing project coordination and documents review throughout the project…
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Accounting Technician ll - Accounts Payable, Financial Services
MacEwan University
AB · Edmonton, AB
- Full-time
…supplier invoice and voucher processing, ensuring compliance with policy and procedures, participating in regulatory accounting period activities, building and maintaining strong business…
Added 1 hour ago
Support and Test Equipment Specialist
L3Harris Technologies
NS · Shearwater, Nova
Reporting directly to the CFO Associate Manager, the Support and Test Equipment (STE) Support Specialist is responsible to perform scheduled and corrective maintenance of CH148 Aircraft…
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Program Manager, Full-Time
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The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This…
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Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
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The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 2 hours ago
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Heritage and Natural Resource Manager
Secretariat Of The Haida Nation
Masset, BC
- Full-time
Reporting to the Director of Lands, the Heritage & Natural Resource Manager oversees the program areas associated with implementing the Strategic Land Use Agreement, the Kunst’aa…
Added 2 hours ago
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Housekeeping Aide
Southern Health-Santé Sud
Gladstone, MB
- Full-time
Under the direction of the Manager - Environmental Services, the Housekeeping Aide maintains assigned areas in a clean, sanitary, safe and orderly manner to ensure that the highest degree…
Added 2 hours ago
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Procurement Manager (Protein)
Kelly
Brantford, ON
- $66,848 to $83,560 USD / year
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Our client, is looking for a Protein Procurement Manager to join a fast-paced, customer-focused food business. This role will be responsible for coordinating procurement activities,…

BMO

Customer Service Representative

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Application Deadline:

10/12/2026

Address:

595 Burrard Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice while handling daily banking transactions. They also support branch operational activities and collaborate with team members to achieve business objectives and improve the customer experience.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Sales
Cash handling
Problem solving
Interpersonal skills
Digital literacy
Communication
Risk management
Compliance
Relationship building
Operational support
Banking services
Needs-based selling
Team collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Anti-Money Laundering
Digital Banking
Sales Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Operational Support
Regulatory Environment
Personal Banking
Branch Operations
Service Level Agreements
Strategic Advice
Professional Presence
Team Collaboration

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