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Added 6 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 6 mins ago
UO
Assistant University Veterinarian, VP Research
University of Calgary
Calgary, AB
- Full-time
…initiatives, which is valuable for improving methods to meet study goals, improve animal welfare, and offer new avenues for research…
Added 6 mins ago
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Research Data Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Field of Study: Epidemiology or other related field
Added 7 mins ago
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Gestionnaire De Projet
Actalent
Laval, QC
- $42 to $60 CAD / hour
- Contract
Manage activities throughout the different project phases: feasibility study, project mandate and business plan, acquisition, implementation, and production launch.
Added 7 mins ago
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Chargé De Projet Technique
Actalent
Mirabel, QC
- $42 to $60 CAD / hour
- Contract
Manage activities throughout the different project phases: feasibility study, project mandate and business plan, acquisition, implementation, and production launch.
Added 8 mins ago
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Data Engineering Manager
Relay
Remote, Canada
- $207,000 to $253,000 CAD / year
- Full-time
- Remote
Stage 2: A 60-minute Google Meet video call with the Hiring Manager
Added 20 mins ago
ST
Accounts Receivable Specialist
Sinclair Technologies
Aurora, ON
- $55,000 to $60,000 CAD / year
- Full-time
like a study permit with off-campus work permission, a temporary resident permit, or be part of special programs. Unfortunately, we are unable to assist in work authorization.
Added 21 mins ago
TH
Digital Content Specialist
The Home Depot Canada
Toronto, ON
- Full-time
Reports to Manager of Ecomm Product Enrichment
Added 21 mins ago
TS
Shift Lead LPN
The Salvation Army in Canada
AB · Edmonton, AB
- Part-time
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Added 23 mins ago
NI
Accounts Receivable Specialist
NORSAT INTERNATIONAL INC
Aurora, ON
- $55,000 to $60,000 CAD / year
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like a study permit with off-campus work permission, a temporary resident permit, or be part of special programs. Unfortunately, we are unable to assist in work authorization.
Added 23 mins ago
Senior Manager, Talent Acquisition
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
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Added 38 mins ago
MU
Associate Director Operations and Systems
McGill University
Brown Student Serv.
- Full-time
…In-Course Financial Aid Program (loans and bursaries) and a Work Study Program based on ﬁnancial…
Added 38 mins ago
SS
Health Care Aide | Permanent Part Time | FTE 0.4 | Evening | Sun,Thu,Mon and Sat
Sienna Senior Living
Edmonton, AB
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Reporting to a Wellness Manager, the Health Care Aide is a critical role within our communities as it impacts the lives of residents.
Added 38 mins ago
SS
Health Care Aide | Permanent Part Time | FTE 0.4 | Days | Sun, Thu, Mon and Sat
Sienna Senior Living
Edmonton, AB
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Reporting to a Wellness Manager, the Health Care Aide is a critical role within our communities as it impacts the lives of residents.
Added 38 mins ago
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Group Product Manager, Home Financing
BMO
Toronto, ON · BMOPLACE
- Full-time
The Group Product Manager, Home Financing provides senior product and people leadership for an assigned portfolio of Canadian Home Financing products and capabilities, with primary…
Added 38 mins ago
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Senior Manager Risk Strategy
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Toronto, ON · BMOPLACE
- Full-time
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Added 52 mins ago
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Senior Manager, Marketing- (18 Month Secondment/Contract)- Simplii Financial
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…business growth and deepens client relationships. As Senior Manager, Simplii Marketing, you'll lead the planning and execution of marketing communications and campaigns across channels,…
Added 52 mins ago
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Added 53 mins ago
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Added 53 mins ago
Assistant Manager, Open Recreation
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Coordinating the recruitment process and training of casual staff. Directing the activities of casual staff. Assigning and checking the work of work-study students.
Added 1 hour ago
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Quality Assurance (QA) Analyst
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Toronto, ON · BMOPLACE
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Added 1 hour ago
NC
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Reporting to the Manager of Human Resources, the Human Resources Officer provides support in various human resources functions, including but not restricted to disability support,…
Added 1 hour ago
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Mergers and Acquisitions Tax, Manager \
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Added 1 hour ago
G Licence Truck Driver
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Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 1 hour ago
C
Senior Manager, Digital Product Strategy
CIBC
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- Full-time
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BMO

Customer Service Representative

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Application Deadline:

10/12/2026

Address:

595 Burrard Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice while handling daily banking transactions. They also support branch operational activities and collaborate with team members to achieve business objectives and improve the customer experience.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Sales
Cash handling
Problem solving
Interpersonal skills
Digital literacy
Communication
Risk management
Compliance
Relationship building
Operational support
Banking services
Needs-based selling
Team collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Anti-Money Laundering
Digital Banking
Sales Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Operational Support
Regulatory Environment
Personal Banking
Branch Operations
Service Level Agreements
Strategic Advice
Professional Presence
Team Collaboration

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