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Added 6 mins ago
BP
IT Risk & Control Assurance Project Manager
BNP Paribas
Montreal, QC
- Full-time
You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function…
Added 6 mins ago
BP
Head of RISK IRC Canada
BNP Paribas
Montreal, QC
- Full-time
People-manager responsibilities: Oversee the ongoing professional development of direct reports through coaching and feedback.
Added 8 mins ago
MU
Administrative Manager
McGill University
ON
- Full-time
Reporting to the Associate Director Administration, the Administrative Manager is responsible for planning, developing and implementing business processes related to finance, human…
Added 8 mins ago
C
Manager, EAML Examination
CIBC
Toronto, ON
- Full-time
…(PCMLTFA) and its associated Regulations (PCMLTFR). As the Manager, EAML Examinations, reporting to the Director, EAML Examinations, you will be responsible for conducting compliance…
Added 8 mins ago
B
Branch Manager
BMO
Toronto, ON
- Full-time
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Added 8 mins ago
B
Personal Banker
BMO
Vancouver, BC
- Full-time
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 8 mins ago
B
Assistant Branch Manager
BMO
Toronto, ON
- Full-time
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Added 23 mins ago
WO
Administrative Assistant - Molecular Biology
William Osler Health System
Brampton, ON
- Full-time
…join a team including 1 molecular pathologist, 1 laboratory manager, 7 laboratory technologists, 4 laboratory assists, 2 genomic analysts, and temporary research students. This is an…
Added 36 mins ago
DC
Financial Analyst
Dufferin-Peel Catholic District School Board
Mississauga, ON
- Contract
the respective Manager or designate, the primary role of the Financial Analyst
Added 38 mins ago
B
Administration Assistant, BMO Nesbitt Burns
BMO
Edmonton, AB · Enbridge
- Full-time
Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 38 mins ago
B
Customer Service Representative
BMO
Kitchener, ON
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 54 mins ago
C
Sr. Consultant, Business Enablement and Governance
CIBC
Toronto, ON
- Full-time
…deficiency remediation. You’ll act as the key relationship manager for the…
Added 54 mins ago
B
Spécialiste Hypothécaire
BMO
Sherbrooke, QC
- Full-time
Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 1 hour ago
PE
Environmental Project Manager, Hybrid- Edmonton, Alberta, Canada
Pario Engineering & Environmental Sciences
AB · Edmonton, AB
- Full-time
Pario has an existing opening for an Environmental Project Manager to join our remediation and emergency response team in Edmonton, Alberta. The successful candidate will manage projects…
Added 1 hour ago
WO
Administrative Assistant - Molecular Biology
William Osler Health System
Brampton, ON
- Full-time
…join a team including 1 molecular pathologist, 1 laboratory manager, 7 laboratory technologists, 4 laboratory assists, 2 genomic analysts, and temporary research students. This is an…
Added 1 hour ago
WO
Administrative Assistant - Molecular Biology
William Osler Health System
Brampton, ON
- Full-time
…join a team including 1 molecular pathologist, 1 laboratory manager, 7 laboratory technologists, 4 laboratory assists, 2 genomic analysts, and temporary research students. This is an…
Added 1 hour ago
SS
Health Care Aide | Permanent, Full-Time | 12 hr Days MTuFSSWTh
Sienna Senior Living
Medicine Hat, AB
- Full-time
Reporting to a Wellness Manager, the Health Care Aide is a critical role within our communities as it impacts the lives of residents.
Added 1 hour ago
AH
Clinical Research Coordinator - Phase 1 Group
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…assignment to the Phase 1 group. Reporting to the CTU Associate Manager, you will work in a team environment to facilitate clinical trial activities and complete delegated study tasks.…
Added 1 hour ago
MU
Administrative Coordinator
McGill University
Brown Student Serv.
- Full-time
…In-Course Financial Aid Program (loans and bursaries) and a Work Study Program based on ﬁnancial…
Added 1 hour ago
B
Personal Banker
BMO
London, ON
- Full-time
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 1 hour ago
B
Personal Banking Associate
BMO
Guelph, ON
- Full-time
Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Added 1 hour ago
B
Personal Banking Associate
BMO
Woodstock, ON
- Full-time
Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Added 2 hours ago
GG
Store manager - retail
GS GRANITE OUTLET LTD
Winnipeg, MB
- From $39 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 2 hours ago
NA
Research Laboratory Assistant - Glasgow Clinical Research Facility
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Support clinical research study visits, data entry and sample processing activities while adhering to research governance requirements
Added 2 hours ago
NS
Research Laboratory Assistant - Glasgow Clinical Research Facility
NHS Scotland
Saskatoon, SK
- Contract
Support clinical research study visits, data entry and sample processing activities while adhering to research governance requirements

BMO

Customer Service Representative

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 12, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Application Deadline:

10/11/2026

Address:

601 Main Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities, manage cash transactions, and collaborate with team members to achieve branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Problem solving
Interpersonal skills
Communication skills
Digital literacy
Sales
Risk management
Compliance
Inventory management
Team collaboration
Organization skills

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Transactions
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Money Laundering Reporting
Regulatory Requirements
Personal Banking
Credit Card Needs
Branch Operations

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