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Added 2 hours ago
SD
Nurse Case Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team…
Added 2 hours ago
LC
Senior Analyst, Payor Performance
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the…
Added 2 hours ago
SD
Senior Product Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…
Added 2 hours ago
SH
Staff Scheduler - Short Call User
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 2 hours ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…
Added 2 hours ago
SD
Nurse Case Manager
Shoppers Drug Mart Specialty Health Network
Burnaby, BC
- Full-time
The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team…
Added 2 hours ago
MP
Team Lead Pharmacist
MediSystem Pharmacy
Ottawa, ON
- Full-time
As a member of the MediSystem Site Operations Supervisory Team, reporting directly to the Operations Manager, the Pharmacist Team Lead will play a critical role to meet established quality…
Added 4 hours ago
SC
Senior Analytics Engineer
Securian Canada
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
…datasets and data marts to semantic models, certified metrics, and shared business logic, you'll help turn complex data into meaningful information that supports smarter…
Added 4 hours ago
SC
Director, Analytics & Insights
Securian Canada
Toronto, ON
- $130,000 to $170,000 CAD / year
- Full-time
…across business and technology teams, you'll help create a shared understanding of customers, products, markets, financial performance, and organizational priorities, enabling smarter…
Added 4 hours ago
SC
Actuary, Experience Studies and Special Projects
Securian Canada
Waterloo, ON
- $85,000 to $115,000 CAD / year
- Full-time
Educational assistance of up to $3,500 a year (with approval from your manager);
Added 4 hours ago
SC
Director, Analytics & Insights
Securian Canada
Waterloo, ON
- $130,000 to $170,000 CAD / year
- Full-time
…across business and technology teams, you'll help create a shared understanding of customers, products, markets, financial performance, and organizational priorities, enabling smarter…
Added 4 hours ago
SC
Senior Analytics Engineer
Securian Canada
Waterloo, ON
- $100,000 to $130,000 CAD / year
- Full-time
…datasets and data marts to semantic models, certified metrics, and shared business logic, you'll help turn complex data into meaningful information that supports smarter…
Added 4 hours ago
SC
Actuary, Experience Studies and Special Projects
Securian Canada
Burnaby, BC
- $85,000 to $115,000 CAD / year
- Full-time
Educational assistance of up to $3,500 a year (with approval from your manager);
Added 4 hours ago
SC
Actuary, Experience Studies and Special Projects
Securian Canada
Toronto, ON
- $85,000 to $115,000 CAD / year
- Full-time
Educational assistance of up to $3,500 a year (with approval from your manager);
Added 6 hours ago
SH
Licensed Practical Nurse - B5 - Medicine Non Teaching Unit - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 7 hours ago
B
Recommissioning Engineer – Energy & Decarbonization
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…offer an expanded range of integrated engineering consulting services and we’re continuing to grow. We’re expanding our team in Toronto and invite you to join…
Added 8 hours ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 8 hours ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 10 hours ago
ES
Delivery Manager / Senior Delivery Manager for Financial Services
EPAM Systems
Toronto, ON
- Full-time
We are seeking a Delivery Manager / Senior Delivery Manager to lead project delivery for our clients in the financial services sector, overseeing multiple Scrum teams and ensuring…
Added 11 hours ago
KM
Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sales Representative, Government (Ottawa)
Konica Minolta Business Solutions (Canada) Ltd.
Mississauga, ON · Montreal, QC · Ottawa, ON
- Full-time
Accountable for providing professional representation of Konica Minolta Products, Services & Solutions, to prospective and existing customers specific to the Shared Service Canada WTD…
Added 12 hours ago
X
Field Technician Trainee, Concrete Imaging (NDT)
XRSounder
Mississauga, ON
- Full-time
How you demonstrate our shared value set of excellence (pushing yourself to be the very best), innovation (your ability to try new things and be okay with failing), community (how you give…
Added 12 hours ago
FH
Community Health Nurse - Licensed Practical Nurse - Fraser Health Community South Fraser
Fraser Health Authority
Delta, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…including assessments, coaching, interventions, client care services and follow up to enable clients and their families to live confidently and safely at home and/or community; emphasizes…
Added 12 hours ago
FH
Community Health Nurse - Licensed Practical Nurse- Burnaby
Fraser Health Authority
Burnaby, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…including assessments, coaching, interventions, client care services and follow up to enable clients and their families to live confidently and safely at home and/or community; emphasizes…
Added 14 hours ago
X
Concrete Coring Technician, Trainee
XRSounder
Burnaby, BC
- Full-time
How you demonstrate our shared value set of excellence (pushing yourself to be the very best), innovation (your ability to try new things and be okay with failing), community (how you give…
Added 14 hours ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
The Registered Nurse (RN) on Unit 4E4 reports to the Unit Manager, Pediatric Medicine. Unit 4E4 is a 25-bed pediatric inpatient unit that provides care for patients from infancy to 18 years…

BMO

Customer Service Representative

Kitchener, ON, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Application Deadline:

10/11/2026

Address:

875 Highland Road West

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills and a high level of comfort with digital tools and applications.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Sales
Team collaboration
Organization
Inventory management
Banking services

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales Referrals
Inventory Management
Banking Regulations
Money Laundering Reporting
Personal Banking
Credit Card Needs
Operational Support
Service Level Agreements

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