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Added 1 hour ago
SD
Bilingual Senior Manager, Real Estate (ENG/FR)
Shoppers Drug Mart
Montreal, QC
- Full-time
We currently seeking a Senior Real Estate Manager to work out of our Montreal office and reporting to the Senior Director of Real Estate. The Senior Manager of Real Estate is responsible…
Added 6 hours ago
W
Project Engineering Manager, Mining
Worley
Vancouver, BC
- Full-time
We are currently recruiting for a Project Engineering Manager, Mining. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Vancouver, British…
Added 8 hours ago
WE
Executive Director
Wendy Ellen Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
You are an experienced Executive Director, CEO, General Manager or senior leader who is comfortable moving between strategy and execution.
Added 8 hours ago
IL
Sales and marketing manager
Imperial Living
Toronto, ON
- From $90 CAD / hour
- Full-time
- On-site
Added 11 hours ago
KG
Leasing Specialist (Burlington)
Kipling Group
Toronto, ON
- Full-time
Company Overview: Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and…
Added 13 hours ago
AP
Property rentals manager
ACCÈS PATRIMOINE
Montréal, QC
- From $34.62 CAD / hour
- Full-time
- On-site
Prepare and administer contracts for property services, such as maintenance
Added 13 hours ago
CP
Strata property manager
Colyvan Pacific Real Estate Management
Victoria, BC
- From $73,000 CAD / year
- Full-time
- Contract
- On-site
Prepare and administer contracts for property services, such as maintenance
Added 13 hours ago
FO
Project Manager
First Onsite Property Restoration
Moncton, NB
- Full-time
…precision and professionalism? If that sounds like you, our Project Manager (internally known as Project Manager II) role could be your next great opportunity! You'll oversee restoration…
Added 13 hours ago
KG
Leasing Manager
Kipling Group
Toronto, ON
- Full-time
Company Overview: Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and…
Added 13 hours ago
TS
Maintenance Technician, LIVE-OUT
TalentSphere Staffing Solutions
Montreal, QC
- Full-time
Respond to emergency situations on an on-call basis or according to schedules established by the Maintenance Supervisor and Property Manager.
Added 14 hours ago
DP
Strata property manager
DUKA PROPERTY MANAGEMENT INC. (BC)
Vancouver, BC
- From $38.46 CAD / hour
- Full-time
- On-site
Prepare and administer contracts for property services, such as maintenance
Added 15 hours ago
CC
Security Guard - Dual Rate Security Guard / Supervisor
Century Casinos Inc
Edmonton, AB
- Full-time
Protecting guests, employees, company property, and assets.
Added 16 hours ago
KG
Building Operator (Toronto)
Kipling Group
Toronto, ON
- Full-time
Company Overview: Since 2007, Kipling Group has been one of Canada’s largest Canadian-owned, independent, full-service property management firms. With more than 130 professionals, the…
Added 16 hours ago
R
Account-Based Marketing Manager - TrainAI
RWS
Canada
- Full-time
Added 18 hours ago
T
Actuarial Analyst III - Capital
TD
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Manager, Capital, the main responsibilities of the Actuarial Analyst III are:
Added 21 hours ago
W
Project Engineering Manager
Worley
Vancouver, BC
- Full-time
We are currently recruiting for a Project Engineering Manager, Mining. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Vancouver, British…
Added 21 hours ago
KG
Commercial Property Accountant
Kipling Group
Toronto, ON
- Full-time
…commercial and residential real estate organization that focuses on property management and leasing. With over $10 billion in assets under management and managing over 130 properties of…
Added 21 hours ago
KG
Community Manager (Toronto)
Kipling Group
Toronto, ON
- Full-time
Position summary: Kipling is currently looking for a Community Manager to oversee a property located in Mississauga. This is a full-time and permanent position. Reporting to the Property…
Added 22 hours ago
FG
Residential property manager
Forth Gen Property Management
Vancouver, BC
- From $38.5 CAD / hour
- Full-time
- On-site
Negotiate or approve rental or lease of properties on behalf of property owner
Added 1 day ago
M
FOH Management - General Manager Designate
Moxies
Regina, SK
- Full-time
We are looking for an incredible General Manager Designate to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like…
Added 1 day ago
TD
Paralegal, Financial Corporate Commercial
Thompson Dorfman Sweatman LLP
Winnipeg, MB
- Full-time
…registering security, including in land titles and the personal property registry and all correspondence and ancillary…
Added 1 day ago
PP
Snow Removal Crew Lead
Pro Property Services Inc.
Calgary, AB
- Full-time
Pro Property Services is locally owned and operated in Calgary.
Added 1 day ago
CI
Manager, RF & Antenna Research and Technology
Calian in Space & Technology
Ottawa, ON
- Full-time
The Manager, RF & Antenna Research and Technology leads the organization’s advanced research activities focused on future GNSS antenna technologies, materials, architectures, and…
Added 1 day ago
BF
Executive Assistant to Chief Executive Officer
Boreal Fire Protection Inc.
AB · Greater Edmonton Metropolitan Area
- Full-time
Be the voice of Boreal. Answer the phones and the main inbox. Property managers, building operators and corporate clients will call with service requests, questions about reports, and the…
Added 1 day ago
FOH Management - General Manager Designate
Northland Properties
Regina, SK
We are looking for an incredible General Manager Designate to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like…

BMO

Customer Service Representative

Kitchener, ON, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 12, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Application Deadline:

10/11/2026

Address:

875 Highland Road West

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills and a high level of comfort with digital tools and applications.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Sales
Team collaboration
Organization
Inventory management
Banking services

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales Referrals
Inventory Management
Banking Regulations
Money Laundering Reporting
Personal Banking
Credit Card Needs
Operational Support
Service Level Agreements

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