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Added 4 mins ago
WP
Store Leader - West 4th Ave
Warby Parker
Vancouver, BC
- Full-time
● Lead biannual performance and development reviews for each store team member
Added 4 mins ago
INS/Senior Consultant - Life Insurance - CAN
Infosys
Canada
Core Consulting Skills: Constructs simple, complete, compelling business cases to support recommendations. Masters facilitation and meeting skills; plans and leads effective meetings;…
Added 4 mins ago
JP
Sales Director - Western Region
Jim Peplinski Capital
Calgary, AB
- Full-time
CRM and Commercial Discipline. Make CRM the single source of truth for every client, so any team member can step in and help seamlessly. Turn performance data into action and support sales…
Added 4 mins ago
JT
Employment Counsellor, Job ID #8172
JVS Toronto
Toronto, ON
- Full-time
As part of our recruitment process, we may use AI-enabled tools to support resume screening and candidate matching. However, applications are reviewed by a member of our hiring team.
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Customer Service Representative
Nutreco
St. Marys, ON
- Full-time
…anticipate upcoming orders, plan production needs, coordinate with operations and sales, and proactively reach out to customers when feed levels are low. You will apply a highly analytical…
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HR Operations Analyst I
TD
London, ON · Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
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Business Operations Support Lead - TD Asset Management
TD
Toronto, ON
- Full-time
Provides dedicated, high-quality administrative support to one or more executives and their broader function, serving as a trusted point of coordination for schedules, communications,…
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L
7759-Seasonal Sales Help(H)
Lids
Red Deer, AB
- $15 USD / hour
- Temporary
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
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7722 - 3rd Key
Lids
Niagara Falls, ON
- $18.1 USD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
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5794 - Store Manager
Lids
Timmins, ON
- $20.5 USD / hour
- Full-time
Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other…
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7807 - 3rd Key
Lids
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
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5760 - Assistant Store Manager FT
Lids
Medicine Hat, AB
- Full-time
…results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
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5725 - 3rd Key
Lids
Mississauga, ON
- $18.45 USD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
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5756 - Assistant Store Manager FT
Lids
Saint John, NB
- Full-time
…results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
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7775 - Assistant Store Manager FT
Lids
Kamloops, BC
- $20 to $20.5 USD / hour
- Full-time
…results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
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L
7793 - Seasonal Sales Help
Lids
AB · Edmonton, AB
- $15 USD / hour
- Temporary
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
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L
7774 - 3rd Key
Lids
AB · Edmonton, AB
- $15.5 USD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
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L
7732 - Assistant Store Manager FT
Lids
London, ON
- $19 USD / hour
- Full-time
…results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
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L
5769 - Assistant Store Manager FT
Lids
Sarnia, ON
- $19 to $20 USD / hour
- Full-time
…results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 4 mins ago
L
5702 - 3rd Key
Lids
AB · Edmonton, AB
- $15.5 USD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 4 mins ago
L
7722 - 3rd Key
Lids
Niagara Falls, ON
- $18 to $18.5 USD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 4 mins ago
NR
Sr. Microsoft Dynamics Nav BC Developer
Northern Reflections
Toronto, ON
- Full-time
As a member of the IT team, this role serves as both a technical expert and business systems partner, collaborating with stakeholders across the organization to design scalable solutions…
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L
7801-3rd Key(H)
Lids
AB · Edmonton, AB
- $15.5 USD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 4 mins ago
L
7739 - Sales Help
Lids
AB · Edmonton, AB
- $15 USD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 4 mins ago
AH
Program Director, SVP, Corporate and Clinical Support Services
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Program Director for the SVP, Corporate and Clinical Support Services Office supports AHS’s planning and strategic direction by providing expert advice on operational planning, risk,…

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Application Deadline:

11/12/2026

Address:

1626 Martin Drive

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Banking operations
Referral management
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Personal Banking
Credit Cards
Branch Operations

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