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Added 11 mins ago
JH
Maintenance Worker (Contract)
JMC HR Consulting
Moncton, NB
- Full-time
JMC is pleased to partner with Adelin Properties to recruit a Maintenance Worker (9-month contract) to support its commercial properties across Moncton, Dieppe, and Riverview.
Added 11 mins ago
CP
Product Development (PD) Technician - Wet, Fresh & Treats
Champion Petfoods
AB · Greater Edmonton Metropolitan Area
- Full-time
…foundation for our highest aspirations as a company. Being a partner to the communities that surround us – and the environment that sustains us – are top…
Added 11 mins ago
L
Seasonal Educator | Aberdeen Mall | Kamloops
lululemon
Kamloops, BC
- Part-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 11 mins ago
HI
Manager, Product Marketing
Haemonetics Interventional Technologies
Canada
- Full-time
Partner closely with Product Management to ensure commercial readiness at every stage of the IVT product lifecycle, translating clinical evidence, product specifications, and market…
Added 11 mins ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 11 mins ago
SS
Growth Product Manager
Smart, Savvy + Associates (Recruitment Agency)
Vancouver, BC
- Contract
Smart, Savvy + Associates is pleased to partner with Technical Safety BC in their search for a Growth Product Manager in a 18-20 month maternity leave contract.
Added 11 mins ago
CP
Product Development (PD) Technician - Wet, Fresh & Treats
Champion Petfoods
Acheson, AB
- Full-time
…foundation for our highest aspirations as a company. Being a partner to the communities that surround us – and the environment that sustains us – are top…
Added 11 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 11 mins ago
J
Millwright Journeyperson - IOL Kearl Outages Charter Flights
Jardeg
Fort Mckay 174, AB
- Temporary
Added 11 mins ago
RH
Interim Senior Financial Analyst / FP&A Analyst
Robert Half
Cambridge, ON
- $45 to $50 CAD / hour
- Contract
Partner with Finance, Sales, Operations, and business leaders to explain financial results and provide actionable insights.
Added 11 mins ago
UO
Manager, Community and Partnerships - Hunter Hub
University of Calgary
Calgary, AB
- Full-time
Develop and manage partnership agreements, membership arrangements, sponsorships, partner activations and related commitments, ensuring expectations are clear and deliverables are fulfilled.
Added 11 mins ago
RH
Accounting Manager
Robert Half
Peterborough, ON
- Contract
Partner with internal departments to resolve accounting issues and ensure accurate reporting.
Added 11 mins ago
FC
Part-Time Professors - Base Borden - CAF Fanshawe for Aircraft Maintenance (AME-M), Avionics Maintenance (AME-E), and Aircraft Structural Repair (AME-S)
Fanshawe College
Borden, ON
- Part-time
Fanshawe College is proud to partner with the Royal Canadian Air Force (RCAF) to deliver Transport Canada-accredited curriculum aviation maintenance training at Canadian Forces Base (CFB)…
Added 11 mins ago
RV
Clinical Applications Analyst
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…either the CARE+ Project, which is the integration of two new partner hospitals to our shared instance of our Hospital Information System (HIS), or ongoing Regional Digital Health (RDH)…
Added 11 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Partner with Information Technology and Finance Systems teams to maximize ERP capabilities and implement leading finance technologies.
Added 11 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 11 mins ago
L
Seasonal Educator | Markville Mall
lululemon
Markham, ON
- Part-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 11 mins ago
AC
Product Development Engineer - Mechanical Design For Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Partner with thermal and thermal-mechanical engineers to translate thermal and fluid-performance requirements into practical mechanical designs.
Added 11 mins ago
C
Solutions Designer, Splunk Montreal, Quebec, Canada
Cisco
Montreal, QC
- Full-time
Cross-Functional Collaboration: Partner with Account Executives, Product Management, and Professional Services teams to align Splunk’s capabilities with the digital roadmap requirements.
Added 11 mins ago
KB
Department Manager Front End
Kent Building Supplies
Halifax, NS
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 11 mins ago
EI
Senior Accountant-SAP (ECH-ON)
Echelon Insurance
Mississauga, ON
- Full-time
Partner with operational and business teams to provide financial guidance and support strategic initiatives
Added 11 mins ago
SP
Proposal Lead
Spark Power
Remote, Canada
- Full-time
- Remote
Spark Power, a trusted partner in energy in North America, is seeking to look for an experienced and results-driven Proposal Lead to lead the development and execution of winning pursuit…
Added 11 mins ago
SP
Proposal Coordinator
Spark Power
AB · Edmonton, AB
- Full-time
Spark Power, a trusted partner in energy in North America, is seeking a highly organized and detail-oriented Proposal Coordinator to support proposal development, prequalification…
Added 11 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Yellowknife, NT
- $18 to $21 CAD / hour
- Part-time
- Contract
MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA’s top brands, delivering exceptional service that…
Added 11 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
BC · Merrit, BC
- Part-time

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Application Deadline:

11/12/2026

Address:

1626 Martin Drive

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Banking operations
Referral management
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Personal Banking
Credit Cards
Branch Operations

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