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Added 7 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Halifax, NS
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 7 mins ago
EG
Event Operations Manager- Edmonton Convention Center
Encore Global
Edmonton, AB
- Full-time
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the…
Added 7 mins ago
HC
Hallmark Merchandiser, Duncan, BC
Hallmark Canada
Duncan, BC
- Part-time
Maintains ongoing scheduled/unscheduled communication with Territory Manager to ensure current knowledge of upcoming programs and in-store activities.
Added 7 mins ago
HC
Hallmark Merchandiser, Saint-Leonard,QC
Hallmark Canada
Montreal, QC · Saint-Leonard, QC
- Part-time
Maintains ongoing scheduled/unscheduled communication with Territory Manager to ensure current knowledge of upcoming programs and in-store activities.
Added 22 mins ago
OH
Senior Business Partner, Health Workforce Capacity
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…consistency, and accountability across partnerships, agreements, programs, and…
Added 22 mins ago
CO
Equipment Operator
City of Dawson Creek
Dawson Creek, BC
- Full-time
…maintenance and construction, and other public works projects and…
Added 22 mins ago
K
Scheduling Manager
Kiewit
Toronto, ON
- Full-time
As a Scheduling Manager, you’ll play a key role in the development and maintenance of project schedules utilizing company/district standards and scheduling techniques. This hands-on role…
Added 22 mins ago
CH
Radio Duty Attendant, CMH Revelstoke
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
The Radio Duty Attendant position at CMH Revelstoke conducts radio dispatch for field operations, logistical support for the ski programs, and performs a variety of office duties. The…
Added 22 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Drayton Valley, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 22 mins ago
EI
Assistant Project Manager
EBC Inc.
Greater Napanee, ON
- Full-time
EBC is actively seeking an Assistant Project Manager for our Ontario Building Division where he/she can utilize their extensive knowledge to contribute to the continued success and growth…
Added 22 mins ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Quebec, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 22 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Calgary, AB
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 22 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Georgetown, ON
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 22 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 22 mins ago
K
ECD - Project Engineer - Travel Projects
Kiewit
Oakville, ON
- Full-time
…be the main conduit of information between the construction manager and the team for cost, revenue, cash flow information. Do you have strong mentorship skills? You will have the…
Added 22 mins ago
K
ECD - Project Engineer - Travel Projects
Kiewit
Toronto, ON
- Full-time
…be the main conduit of information between the construction manager and the team for cost, revenue, cash flow information. Do you have strong mentorship skills? You will have the…
Added 22 mins ago
SC
Sorter Loader
Staples Canada
AB · Edmonton, AB
- Full-time
Perform system and/or manual tasks to support inbound and outbound operations. Identify and resolve issues in various functional areas; breakpack , breakdown, put away, replenishment, QC,…
Added 22 mins ago
K
ECD - Project Engineer - Travel Projects
Kiewit
Halifax, NS
- Full-time
…be the main conduit of information between the construction manager and the team for cost, revenue, cash flow information. Do you have strong mentorship skills? You will have the…
Added 22 mins ago
TC
Shop Technician
Toyota Canada Inc.
Toronto, ON
- Full-time
…ensuring services performed on vehicles and the functioning/operations are maintained at TSM standards. This is a full-time opportunity and will report to the Manager Field Technical…
Added 22 mins ago
OL
Client Services Coordinator (Full-Time)
Oxford Learning Centres Inc.
Halifax, NS
- Full-time
…client services, administrative coordination, daily centre operations and some teaching, with the opportunity to develop into a Centre Manager…
Added 22 mins ago
TH
Senior Manager, U.S. Tax
Tricon Homes
Toronto, ON
- Full-time
The Senior Manager, U.S. Tax is primarily responsible for coordinating and reporting on the U.S. tax operations of the single-family rental homes in the U.S. This Senior Manager has strong…
Added 22 mins ago
CC
Fuel Pricing Manager
Calgary Co-op
Calgary, AB
- Full-time
Calgary Co-op is looking for a Fuel Pricing Manager to own the pricing strategy for our retail petroleum network. In this high-visibility role, you will make timely, data-driven decisions…
Added 22 mins ago
CI
Building Operator
Colliers International
AB
- Full-time
Collaborate with and follow the direction of the Operations team and manager.
Added 22 mins ago
S
Outbound Warehouse Supervisor - Salary
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
· Ensure safety compliance in accordance with all company safety programs and industry regulations/legislation.
Added 22 mins ago
Associate Manager, Financial Underwriting Practices
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Individual insurance is a major part of Canada Life’s Canadian Operations. The Associate Manager, Financial Underwriting Practices will help protect and grow our insurance sales by…

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Application Deadline:

11/12/2026

Address:

1626 Martin Drive

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Banking operations
Referral management
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Personal Banking
Credit Cards
Branch Operations

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