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Added 13 mins ago
SH
Financial Controller
SENS HØTEL
Montreal, QC
- Full-time
…Versailles, located directly across the street. This historic property is part of Montréal’s heritage and retains its timeless charm through its fireplaces and French-style moldings. This…
Added 13 mins ago
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Commercial Contracts Manager
Veolia | North America
Oakville, ON
- Contract
The Commercial Contracts Manager will be responsible for providing world-class support from
Added 13 mins ago
Facilities and Maintenance Manager
Covenant Care + Covenant Living
Calgary, AB · Edmonton, AB · Lethbridge, AB · Red Deer, AB
Support Office Facilities and Maintenance Manager Temporary Full Time Nov 16,2026 - March 31, 2027 – (Preferably based in Edmonton)
Added 28 mins ago
BG
Facility Manager
Brandt Group of Companies
Mississauga, ON
- Full-time
Brandt Development Ltd is currently seeking a Facility Manager for our Mississauga, ON, location.
Added 28 mins ago
A
Sr. Materials Innovation Manager – Advanced Concepts
ARC'TERYX
North Vancouver, BC
- Full-time
As the Sr. Materials Innovation Manager – Advanced Concepts, you lead the advanced materials development function, creating industry-leading textile technology platforms and collaborating…
Added 43 mins ago
JH
Event and Conference Services Manager - Hotel (relocation to Victoria, BC)
JRoss Hospitality Recruiters
BC · British Columbia, Canada
- Full-time
…ask. We are seeking an experienced Event & Conference Services Manager to lead the events function within a respected full-service waterfront hotel in Victoria. This role oversees a…
Added 43 mins ago
FC
Health & Safety Supervisor
FCC Construcción
Toronto, ON
- Contract
Reports to: Health & Safety Tunnel Lead (Manager)
Added 43 mins ago
AE
Sr. Materials Innovation Manager – Advanced Concepts
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Sr. Materials Innovation Manager – Advanced Concepts, you lead the advanced materials development function, creating industry-leading textile technology platforms and collaborating…
Added 43 mins ago
BP
Administrator
BELFOR Property Restoration Canada
Kingston, ON
- Full-time
Working closely with the Office Manager to support reporting and financial goals
Added 43 mins ago
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Manager, Engineering
TD
Toronto, ON
- Full-time
We are looking for an experienced Manager, Engineering to lead a team of technology professionals responsible for delivering and supporting business-critical applications and technology…
Added 43 mins ago
M
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
MSD
Charlottetown, PE · CAN - Prince Edward Island - Charlottetown
- Full-time
We are seeking an experienced Manager, Supply Chain Management to lead the Supply Chain function at our companies Animal Health manufacturing site in Prince Edward Island.
Added 43 mins ago
JH
Kitchen Manager - Hotel
JRoss Hospitality Recruiters
Winnipeg, MB
- $70,000 to $75,000 CAD / year
- Full-time
Our client, an established full-service hotel in Winnipeg, is seeking an experienced Kitchen Manager to lead its back-of-house culinary operation. This is an opportunity for a hands-on…
Added 43 mins ago
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Customer Service Representative (Cantonese & Mandarin)
BMO
Toronto, ON
- Part-time
Added 43 mins ago
B
Personal Banking Associate (Cantonese & Mandarin)
BMO
Toronto, ON
- Full-time
Added 43 mins ago
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Portfolio Assistant
BMO
Victoria, BC
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 43 mins ago
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Personal Banker
BMO
Toronto, ON
- Full-time
Added 58 mins ago
VE
Proposal Procurement Lead (North America)
Veolia Environnement SA
Oakville, ON
- Full-time
…during the ambiguity bidding phase. Reporting to the Senior Manager - Proposal Procurement, North America this role serves as an agile Strategy Enabler to optimize cost-competitiveness and…
Added 58 mins ago
R&
Executive Housekeeper - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.
Added 58 mins ago
A
Assistant Grounds and Equipment Manager
AccorHotel
Lake Louise, AB
- Full-time
The Fairmont Hotel seeks an Assistant Grounds and Equipment Manager to support in overseeing grounds maintenance, landscaping, and equipment management. Responsibilities include supervising…
Added 58 mins ago
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QA Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 1 hour ago
MC
Chef de l’engagement du client / Customer Engagement Manager
Merck Canada
Kirkland, QC
- Full-time
…together to create meaningful impact. As a Customer Engagement Manager, you will have the opportunity to bring creativity and strategic thinking to the forefront - shaping integrated…
Added 1 hour ago
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5726 - Assistant Store Manager FT
Lids
Sudbury, ON · Greater Sudbury, ON
- $20 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 1 hour ago
E
Vehicle Lot and Logistics Supervisor
EBlock
Oshawa, ON
- $65,000 to $75,000 CAD / year
- Full-time
…decisions. One hour you're reviewing SLA metrics with your Regional Manager; the next you're boosting a battery in a snowbank or getting a delivery out the door. If you know cars and love…
Added 1 hour ago
MS
DevOps Manager
Motorola Solutions
Vancouver, BC · BC · British Columbia,CAN Offsite
- Full-time
…everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer…
Added 1 hour ago
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Sr. Applied AI Scientist – Generative AI & Agentic Systems
BMO
Toronto, ON · FCP
- Full-time

BMO

Customer Service Representative

Ingersoll, ON, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Application Deadline:

10/28/2026

Address:

104 Thames Street South

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities and collaborate with branch partners to achieve business objectives while ensuring compliance with risk management policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Sales
Team collaboration
Inventory management
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Banking Transactions
Money Laundering Reporting
Personal Banking
Credit Card Needs
Operational Support

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