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Added 2 mins ago
GA
Customer Success Manager, Enterprise
GC AI
Canada
- Full-time
Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion…
Added 2 mins ago
ES
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Partner with the Director to define the vision and strategy for the PA and DPM teams and translate priorities into a documented roadmap with owners, milestones, timelines and success…
Added 3 mins ago
WT
Team Lead, Client Experience Operations (Risk and Security)
Wealthsimple Technologies
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
Partner directly with InfoSec, Fraud Ops, and Compliance to close feedback loops, refine frontline verification workflows, and reduce platform vulnerabilities.
Added 3 mins ago
WT
Senior Associate, Technical Operations
Wealthsimple Technologies
Remote, Canada
- $32.69 to $40.87 CAD / hour
- Full-time
- Remote
Bridge Ops and Architecture: Partner closely with senior engineering and operational stakeholders to translate complex process requirements into scalable technical implementations.…
Added 3 mins ago
NF
District Sales Manager- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
Added 3 mins ago
NF
Regional Sales Director- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
Bachelor's degree in Business Administration, Sales, Marketing, or a related field is preferred.
Added 3 mins ago
FG
Product Manager I, Commercial
FIS Global
Markham, ON
- Full-time
- Other
Build business cases and support pricing, commercial models, profitability analysis and financial performance assessments.
Added 16 mins ago
ZC
Financial Lines Fall Intern/Co-op - Winter 2027
Zurich Canada
Toronto, ON
- Full-time
…provide support with various projects and tasks to support business initiatives within our Management Liability underwriting team in Financial…
Added 16 mins ago
ZC
Financial Lines Fall Intern/Co-op - Winter 2027
Zurich Canada
Montreal, QC
- Full-time
…provide support with various projects and tasks to support business initiatives within our Management Liability underwriting team in Financial…
Added 17 mins ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Halifax, NS
- Full-time
…across the region. This role drives results to maximize pharmacy business growth and performance. This role is the corporate resource to Pharmacists and Associates and the store level…
Added 17 mins ago
WI
Commercial Manager
WSP in Canada
Toronto, ON
- Full-time
Join WSP as a Commercial Manager and help enable the successful delivery of projects across our business. In this role, you'll be a trusted partner to Project Managers, Project Controls,…
Added 17 mins ago
ZC
Financial Lines Fall Intern/Co-op - Winter 2027
Zurich Canada
Vancouver, BC
- Full-time
…provide support with various projects and tasks to support business initiatives within our Management Liability underwriting team in Financial…
Added 17 mins ago
AS
Estimator, Camp Services
ATCO Structures
Calgary, AB
- Full-time
We are seeking an Estimator to support our workforce accommodation and camp services business. In this role, you will develop accurate, competitive, and commercially sound estimates for…
Added 17 mins ago
U
Business Systems Analyst
UST
Toronto, ON
- Full-time
The Business Systems Analyst translates business objectives, governance obligations, and user needs into clear, testable requirements, and keeps delivery teams coordinated from requirements…
Added 17 mins ago
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
Added 32 mins ago
SD
Regional Pharmacy Director
Shoppers Drug Mart
Halifax, NS
- Full-time
…across the region. This role drives results to maximize pharmacy business growth and performance. This role is the corporate resource to Pharmacists and Associates and the store level…
Added 32 mins ago
FO
Coordinator, Managing Director’s Office
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Ensures departmental compliance with FCM operational policies and procedures (e.g., travel, finance, people & culture) and brings variances to the attention of the Strategic Management…
Added 47 mins ago
D
Consultant - Strategy & Operations (Future Opportunity) - Digital Customer
Deloitte
Toronto, ON
- Full-time
Bachelor’s degree in Business, Strategy, Marketing, Economics, Finance, Operations, Analytics, Engineering, or a related discipline.
Added 47 mins ago
DG
Business Finance Analyst (Signature Dining)
Dexterra Group
Mississauga, ON
- Full-time
We're looking for a Business Finance Analyst, to partner with our Food Service & Hospitality Operations to analyze performance, uncover cost and revenue drivers, and provide the financial…
Added 47 mins ago
RI
Senior Forward Deployed Engineer - Java/ Python | Capital Markets
Rose International
Mississauga, ON
- Full-time
The ideal candidate combines full-stack or backend architecture expertise with strong business acumen, translating complex and ambiguous requirements into working software under tight…
Added 47 mins ago
GL
Director, Enterprise Risk Management
goeasy Ltd.
Mississauga, ON
- Full-time
…shape the strategy, establish risk management frameworks, and partner with senior executives to identify and manage key non-credit risks, strengthen operational resilience, and enable…
Added 47 mins ago
B
Accounting Technician
BESTSELLER
Montreal, QC
- Full-time
We are a Global Finance organisation working with the purpose of being a valuable partner to BESTSELLER’s business. We take pride in being data driven, being a business partner and…
Added 47 mins ago
WI
Commercial Manager
WSP in Canada
Ottawa, ON
- Full-time
Join WSP as a Commercial Manager and help enable the successful delivery of projects across our business. In this role, you'll be a trusted partner to Project Managers, Project Controls,…
Added 47 mins ago
S
Lead Business Consultant, Enterprise Data Management & Data Integration
SimCorp
Toronto, ON
- Full-time
In the role of Lead Business Consultant specializing in Data Management and Data Integration, your participation will be instrumental in the expansion of our market unit and in advancing…
Added 47 mins ago
UO
Director, Strategic Planning & Operations
University of British Columbia
Vancouver, BC · UBCV | Gordon B. Shrum Building (SHRM)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…authoritative administrative advice to the School Director on finance, human resources, resources allocation, school operations and implementation of strategic…

BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Application Deadline:

11/09/2026

Address:

2471 St Clair Avenue West

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing advice on financial solutions and digital banking options. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, a professional presence, and the ability to confidently use digital tools and applications.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital banking
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Compliance
Sales
Referral initiation

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Literacy
Sales
Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Personal Banking
Operational Support

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