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Added 7 mins ago
BG
Customer Support Advisor (CSA)
Brandt Group of Companies
Nisku, AB
- Full-time
Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
Added 7 mins ago
FB
Kitchen Production Supervisor
Farm Boy Inc.
Ottawa, ON
- Full-time
At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping…
Added 7 mins ago
BP
General Manager
Boston Pizza
New Westminster, BC
- $38.4 CAD / hour
- Full-time
In addition to enhancing the Guest and team member experience, the General Manager will work to attract Guests by developing and implementing marketing, advertising, public and community…
Added 7 mins ago
BP
Front of House Supervisor
Boston Pizza
New Westminster, BC
- Full-time
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 7 mins ago
VE
Proposal Procurement Lead (North America)
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Oakville, ON
- Full-time
…during the ambiguity bidding phase. Reporting to the Senior Manager - Proposal Procurement, North America this role serves as an agile Strategy Enabler to optimize cost-competitiveness and…
Added 7 mins ago
WO
Organizational Development Coordinator
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Brampton, ON
- Contract
Reporting to the Manager, Organizational Development, the Organizational Development Coordinator is the first level point-of-contact in Organizational Development, receiving a variety of…
Added 7 mins ago
UH
Ward Clerk
University Health Network
Toronto, ON
- Part-time
Minimum one (1) year recent related clerical experience
Added 7 mins ago
UI
Store Manager
UAP Inc.
Fort Saskatchewan, AB
- Full-time
…country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our…
Added 7 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Oakville, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 7 mins ago
W
(CAN) Customer Service Manager (Part Time)
Walmart
London, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 7 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Trois-Rivières, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 7 mins ago
SC
Installer
STERIS Canada Sales ULC (Canada Sales)
Halifax, NS
- Full-time
In this field-based role, you will work under the direction of the Installation Project Manager to deliver complete equipment installations from delivery through final commissioning.…
Added 8 mins ago
B
QA Analyst
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Toronto, ON · BMOPLACE
- Full-time
Defines and develops marketing campaign strategies that strengthen the BMO brand, maximize revenue and optimize the customer experience. Works collaboratively with business/groups on the…
Added 8 mins ago
Territory Sales Representative - Halifax
Molson Coors
Halifax, NS
…team. This position reports to the Nova Scotia District Sales Manager and is responsible for achieving volume and distribution targets for our continued success in the…
Added 8 mins ago
D
Cleaning Supervisor
Dexterra
Halifax, NS
- Full-time
As a Cleaning Supervisor, reporting to the Manager, you will supervise the cleaning and services of an assigned area within the budget required to maintain company and customer quality…
Added 8 mins ago
EC
Profit Centre Manager
EMCO Corporation
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
…partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a…
Added 8 mins ago
EC
Profit Centre Administrator
EMCO Corporation
Nisku, AB
- Part-time
A minimum of 1 year of experience with customer service, accounts payable, accounts receivable or similar role
Added 8 mins ago
EC
Material Handler
EMCO Corporation
Surrey, BC
- Full-time
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We…
Added 8 mins ago
EC
Profit Centre Admin
EMCO Corporation
Calgary, AB
- From $18 CAD / hour
- Part-time
A minimum of 1 year of experience with customer service, accounts payable, accounts receivable or similar role
Added 8 mins ago
TH
Caissier(ère) (temps plein)
The Home Depot
Canada
- Full-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 8 mins ago
AC
Specialist, Product Delivery - Temporary
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Dorval, QC
- Full-time
At Air Canada, we are committed to redefining the travel experience through innovative technology and seamless product delivery. As we continue to strengthen our position as a global…
Added 8 mins ago
AC
Digital Experience Developer, Campaign Operations
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Dorval, QC
- Full-time
We are looking for a Digital Experience Developer to join the Digital Production team and take ownership of the development and delivery of promotional digital experiences across email, web…
Added 22 mins ago
BG
Représentant·e pièces et service | Heavy Equipment Parts & Service Advisor (CSA)
Brandt Group of Companies
Laval, QC
- Full-time
Expérience de vente antérieure dans l'industrie.
Added 22 mins ago
BG
Représentant·e des ventes- Produits souterrains et entretien des arbres | Territory Manager - Underground & Tree Care Products
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- Full-time
The Compact Construction Equipment Territory Manager specializing in Underground and Tree Care is responsible for selling new and used equipment such as Ditch Witch and Morbark, within an…

BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Application Deadline:

11/09/2026

Address:

2471 St Clair Avenue West

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing advice on financial solutions and digital banking options. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, a professional presence, and the ability to confidently use digital tools and applications.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital banking
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Compliance
Sales
Referral initiation

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Literacy
Sales
Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Personal Banking
Operational Support

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