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Added 6 mins ago
T
Area Manager, Recycling Operations
Technifite
ON · Ontario, Canada
- Full-time
We’re hiring an Area Manager to lead five Material Recovery Facilities (MRFs) across Canada. You’ll own safety, financial results, people leadership, and continuous improvement across the…
Added 7 mins ago
E
MANAGER, ENTREPRENEUR EXPERIENCE
Endeavor
Calgary, AB
- Full-time
Advance the field of global entrepreneurship through data-driven research and thought leadership, including measuring entrepreneurs’ Multiplier Effects across ecosystems.
Added 7 mins ago
Branch Associate - Main Location
Calgary Food Bank
Calgary, AB
…deliveries, stocking, and safety. Reporting into the Branch Manager, you’ll support client intake, guide volunteers during food hamper distribution, and help create a smooth, efficient…
Added 7 mins ago
HF
Generalist - People and Safety
Hollyburn Family Services Ltd.
North Vancouver, BC
- $60,000 to $80,000 CAD / year
- Full-time
Bachelor's degree in Human Resources, Business Administration, Occupational Health and Safety, or a related field, or an equivalent combination of education and experience
Added 7 mins ago
CO
Facilities Specialist
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Toronto, ON
- Full-time
Reporting to the Facilities Manager, the Facilities Specialist provides technical, project, and operational support for the maintenance, improvement, and long-term sustainability of…
Added 7 mins ago
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Personal Banker- Etobicoke- Future Opportunities
TD
Toronto, ON
- Full-time
Post-Secondary or Undergraduate degree in related field is an asset
Added 7 mins ago
Natural Resource Professional
GeoVerra
Edmonton, AB
The primary purpose of this position is to assist the Forestry and Environmental team in executing field projects in accordance with the instructions provided by the client, project manager…
Added 7 mins ago
RT
Director, Financial Planning and Analysis
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Remote, Canada
- Full-time
- Remote
Partner with the Controller and Accounting Manager to maintain a clear operating model across planning, technical accounting, controls, reporting, treasury, and country finance support.
Added 21 mins ago
PH
Lead, Replenishment and Distribution, Supply Chain
Provincial Health Services Authority
Cranbrook, BC
- Full-time
The Lead, Replenishment and Distribution reports to the Manager, Regional Distribution and is accountable for the day-to-day replenishment and distribution operations of a designated…
Added 21 mins ago
EW
YTA Case Manager
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Calgary, AB
- Full-time
As a YTA Case Manager you will have experience working with youth and families, extensive knowledge of community resources, and an understanding of the Child and Family Services system. By…
Added 21 mins ago
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Project Manager
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- Contract
Our provincial government client is seeking an IT Project Manager to support its Finance organization’s Provincial Treasury / Banking and Cash Management Branch. The role requires practical…
Added 21 mins ago
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Multiple Roles Avaliable
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- Full-time
From hoisting and heavy hauling to general contracting, fabrication, foundations, and specialized field services, we bring practical experience, capable crews, and the right equipment to…
Added 21 mins ago
EC
District Sales Manager
Emplois Compétences inc.
Sherbrooke, QC
- Full-time
Bachelor’s degree in a relevant field (business development, sales, marketing)
Added 21 mins ago
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HR Business Partner - Canada & US
Boomi
Vancouver, BC
- Full-time
Experience: 5+ years of progressive HR Business Partnering experience in a fast-paced environment, with a strong focus on employee relations, investigations, and manager coaching.
Added 21 mins ago
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Regional Service Manager (RSM007)
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Added 21 mins ago
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Project Manager – Community-Based Research & Engagement
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Added 22 mins ago
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Workflow Automation & IT Support Specialist
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Ottawa, ON
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Added 22 mins ago
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Senior Manager, Portfolio
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Calgary, AB
- $100,000 to $125,000 CAD / year
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Added 22 mins ago
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Security Officer
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Added 22 mins ago
Manager - Banking Technology
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Added 22 mins ago
Technology Consulting - Corporate, Commercial
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Added 22 mins ago
Territory Manager - Ottawa, ON
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Added 33 mins ago
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District manager of franchise
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Added 51 mins ago
M&
Field Supervisor/Manager
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The role of Field Supervisor/Superintendent will be responsible to oversee operations and safety for our production and other job sites throughout the United States. This is a senior-level…
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Closed listing

BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Closing date: Sep 30, 2026
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Application Deadline:

09/29/2026

Address:

383 Parliament Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About employer

More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Communication
Risk management
Compliance
Team collaboration
Inventory management
Transaction processing
Relationship building
Adaptability

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Money Laundering Reporting
Digital Banking
Credit Card Services
Sales
Inventory Management
Operational Support
Relationship Management
Banking Regulations
Personal Banking

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