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Added 13 mins ago
FM
Manager, Application Support and Software Development
Farm Mutual Re
Cambridge, ON
- Full-time
Reporting to the AVP, Development and Infrastructure, the Manager, Applications and Software Development leads the development team and oversees the lifecycle, operational stability and…
Added 13 mins ago
S
Junior Project Manager - Engineering & Construction
SECURE
Calgary, AB
- Other
As our Junior Project Manager, you will support the planning and delivery of Management of Change projects across SECURE’s operating areas. Working alongside an experienced Area Project…
Added 13 mins ago
RB
Manager NAV Production
Royal Bank of Canada
Toronto, ON
- Full-time
Accounting, Change Management, Coaching Others, Customer Service Management, Financial Accounting Systems, Financial Risk Management (FRM), Operational Delivery, Process Management, Risk…
Added 13 mins ago
W
Manager, Software (Embedded & Digital Products)
Wabtec
London, ON
- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 13 mins ago
SI
Senior Pega Enterprise Architect – Wealth Management
Spruce InfoTech Inc.
Toronto, ON
- Contract
…to translate business requirements across client, advisor, operational, and technology teams into robust Pega-based…
Added 13 mins ago
DF
Executive Director
Dress for Success Central Alberta
Red Deer, AB
- Full-time
Develop and maintain organizational bylaws, policies, procedures, and governance frameworks that support accountability, risk management, and operational excellence.
Added 13 mins ago
C
SA25 Product Manager
Cytiva
Burnaby, BC
- Full-time
The SA25 Product Manager for Cytiva is responsible for managing the lifecycle of our flagship aseptic filling machine. This includes managing the feature set of the product, and ensuring…
Added 13 mins ago
D
Key Accounts Operations Manager
Danica
Vancouver, BC
- Full-time
The Key Account Operations Manager is responsible for the operational execution of Danica Brands’ Key Account business. This role ensures customer-specific ordering, EDI, portal, VAS,…
Added 13 mins ago
B
Enterprise Architect
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an Enterprise Architect (EA) who will report to the manager of Enterprise & Solution Architecture. As an EA-Cybersecurity, you will play a pivotal role in shaping,…
Added 13 mins ago
B
Global Technology Risk Manager
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking a highly motivated Technology Risk Manager to strengthen our global risk management capabilities. This role will be the guardian of our Global Technology Risk Management…
Added 13 mins ago
A
Operations Supervisor /Operations Manager (Production/Manufacturing)
Amyantek
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Title: Operations Supervisor /Operations Manager (Production/Manufacturing)
Added 13 mins ago
R
Senior Security Analyst
Rates.ca
Toronto, ON
- Full-time
Rates.ca operates high-traffic, regulated financial and insurance platforms where security, data protection and operational resilience are core business requirements. We are building out…
Added 28 mins ago
B
Senior Credit Officer
BMO
Montreal, QC · HO
- Full-time
…of the assigned portfolios are maintained within the Bank’s risk tolerance, policies & procedures, and meet financing guidelines. Supports credit adjudication operations and initiatives.…
Added 28 mins ago
J
Enterprise Account Manager
JAGGAER
Canada
- Full-time
Define, baseline, and track measurable business outcomes, including cost savings, spend under management, risk reduction, and operational efficiency.
Added 28 mins ago
DF
Executive Director
Dress for Success Central Alberta
Red Deer, AB
- Part-time
Develop and maintain organizational bylaws, policies, procedures, and governance frameworks that support accountability, risk management, and operational excellence.
Added 28 mins ago
WC
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 28 mins ago
TH
Sr. Manager, Restaurant Technology Deployment & Vendor Management, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
The Sr. Manager, Restaurant Technology Deployment & Vendor Management is responsible for leading the successful execution of strategic restaurant technology programs with a primary focus on…
Added 28 mins ago
MC
Project Manager - Business Change
MatchBox Consulting Group
Burnaby, BC
- Contract
Develop business cases, project plans, risk assessments, and frameworks to support operational improvements.
Added 43 mins ago
Senior Operations Manager, Home Safety
Opendoor
Toronto, ON
Opendoor uses data, technology and AI to make buying and selling a home simple. As Senior Operations Manager, you’ll lead our Home Safety team to protect people and vacant homes across our…
Added 43 mins ago
SN
193-26-3 Land Based Helper
Six Nations
Ohsweken, ON
- Full-time
The Land-Based Helper will assist the Team Manager, in the performance of operational and advisory duties related to the Egowadiyadagenha Land Based Healing Centre within the policies and…
Added 43 mins ago
T
Senior Governance & Control Analyst, Canadian Commercial Banking (ATH465)
TD
Toronto, ON
- Full-time
Reporting to the Manager, Canadian Commercial Banking, Governance & Control, the Senior Governance & Control Analyst plays a key role in supporting the Commercial Banking control…
Added 43 mins ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
Participate as a top expert and consultant on the most high-risk and complex initiatives.
Added 43 mins ago
M
Technical Delivery Lead
McKesson
Mississauga, ON
- Full-time
…production-ready, and delivered with strong engineering and operational…
Added 43 mins ago
M
Workday Solutions Delivery Manager
McKesson
Mississauga, ON
- Full-time
The Workday Solutions Delivery Manager is accountable end to end for Workday solution delivery, resource management, and operational performance within the HCM Technology portfolio. The…
Added 43 mins ago
M
HR Technology Solutions Manager
McKesson
Mississauga, ON
- Full-time
We are looking for a smart, curious, and technically grounded HR Technology Solutions Manager to own and evolve technology solutions supporting several of our HR functions, including Talent…

BMO

Customer Service Representative

Victoria, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Application Deadline:

11/12/2026

Address:

735 Goldstream Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice and guidance. They also handle transactions, support operational activities, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Regulatory compliance
Team collaboration
Inventory management
Transaction processing
Relationship building
Adaptability

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Reconciliation
Risk Management Framework
Compliance
Anti-Money Laundering
Digital Banking
Sales
Referrals
Operational Support
Banking Services
Credit Card Needs
Personal Banking
Market Trends
Regulatory Environment
Inventory Management
Service Level Agreements
Professional Presence
Business Banking

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