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Added 7 mins ago
SI
Assistant General Manager
Service Inspired Restaurants
London, ON
- Other
As an Assistant General Manager at Scaddabush you will assist the GM in leading the team to deliver top-quality food, outstanding guest experiences, and memorable service. You will develop…
Added 7 mins ago
CC
Assistant Store Manager
Canna Cabana
North Bay, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) at the North Bay, ON location is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively…
Added 7 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Bathurst & Steeles, North York, ON
- $19 to $21 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 7 mins ago
CC
Retail Store Manager
Canna Cabana
North Bay, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) at our North Bay, ON location is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working…
Added 7 mins ago
CC
Retail Sales Associate
Canna Cabana
Toronto, ON · Bathurst & Steeles, North York, ON
- $17.95 CAD / hour
- Part-time
Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and…
Added 7 mins ago
R
Channel Sales Manager (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
We are looking for a Channel Sales Manager to grow Relay's Accounting & Bookkeeping (AB) channel. You will lead a team of Account Executives and Account Managers, taking ownership of team…
Added 7 mins ago
O
Gestionnaire de Territoire, Dermatologie, Région Québec-Est | Territory Manager - Dermatology, Eastern Quebec Region
Organon
Kirkland, QC
- Full-time
Reporting to the National Sales Manager, the Territory Manager - Dermatology is responsible for achieving annual sales and business objectives within his/her geography. These objectives are…
Added 7 mins ago
R(
Team Lead (Part time) - Avenue du Mont-Royal
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Part-time
Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
Added 7 mins ago
F&
Full-Time Retail Experience Lead
Fire & Flower Inc.
Windsor, ON
- Full-time
Strong knowledge of retail sales principles, methods, practices, and techniques.
Added 7 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 7 mins ago
CE
Class 5 Driver
Cooper Equipment Rentals Limited
Surrey, BC
- Full-time
Inform management of new sales opportunities and job sites.
Added 21 mins ago
LC
Meat Department Manager Full Time Day
Loblaw Companies Limited
Vanderhoof, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 21 mins ago
LC
Meat Department Manager *Interim
Loblaw Companies Limited
Saint John, NB
- Full-time
Ensure the department meets or exceeds sales and profitability goals
Added 21 mins ago
SD
Marketing & Communications Manager
SRS Distribution Inc.
ON · Corporate ON (CAN)
- Full-time
We are seeking an experienced and innovative Marketing Manager to join our dynamic team at GMS Canada. The Marketing Manager will be responsible for developing and implementing strategic…
Added 21 mins ago
B
Senior Service Representative
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- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 21 mins ago
ASSISTANT STORE MANAGER
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Montreal, QC
As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…
Added 21 mins ago
TH
Overnight Order Picker: Part Time - WHITE ROCK
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- Part-time
…handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls and the ability to read a COM order or notes in the…
Added 21 mins ago
Manager, Enterprise Solutions Engineering - Canada
NetApp, Inc.
Vancouver, BC · Toronto, ON
We’re looking for a Manager of Enterprise Solutions Engineering to lead NetApp’s Enterprise SE team across Canada. Reporting directly to the VP and GM of Canada, this leader will own…
Added 21 mins ago
DT
Merchandising Assistant Manager
Dollar Tree Stores
Edmonton, AB
- Full-time
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 21 mins ago
SB
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- Full-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 21 mins ago
BG
Marketing Specialist - Used Equipment
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The Marketing Specialist - Used Equipment will report to the Manager of Used Equipment Marketing and will be responsible for Construction, Forestry and Material Handling, Truck & Trailer…
Added 21 mins ago
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Added 21 mins ago
IC
Senior Manager, Customer Segments & Growth (Partnerships & Operations)
Infotek Consulting Inc.
Toronto, ON
- $50 to $65 CAD / hour
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We are seeking an experienced Senior Manager, Customer Segments & Growth to lead strategic partnerships, sponsorships, and business growth initiatives within a priority customer segment.
Added 21 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $112,006 to $149,341 CAD / year
- Full-time
…product and service inquiries. The team is part of EDC's Inbound Sales & Service, Small Business and Inclusive Trade group and works across business lines to make it easier and faster for…
Added 21 mins ago
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Millwright
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Perform other duties as assigned by Maintenance Manager or assigned leadership designate

BMO

Customer Service Representative

Victoria, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Application Deadline:

11/12/2026

Address:

735 Goldstream Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice and guidance. They also handle transactions, support operational activities, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Regulatory compliance
Team collaboration
Inventory management
Transaction processing
Relationship building
Adaptability

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Reconciliation
Risk Management Framework
Compliance
Anti-Money Laundering
Digital Banking
Sales
Referrals
Operational Support
Banking Services
Credit Card Needs
Personal Banking
Market Trends
Regulatory Environment
Inventory Management
Service Level Agreements
Professional Presence
Business Banking

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