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Added 4 mins ago
TG
Technology Portfolio Manager (Global Technology Solutions)
TMX Group
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Financial Tracking: Oversee the initiative budget, tracking actual spend against forecast, and ensuring alignment with approved funding envelopes.
Added 4 mins ago
R
Software Developer
Raise
Calgary, AB
- Full-time
…work with an industry leader. Our Client is a market leading financial…
Added 4 mins ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
Monitor warranty work in progress, outstanding claims and credit memos to support timely financial recovery
Added 4 mins ago
PI
Senior Software Engineer, Accounts
PENN Interactive
Canada
- Full-time
Added 4 mins ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
Camrose, AB
- Full-time
Lead ideations sessions with cross-functional teams and track initiative progress and financial impact for unit
Added 4 mins ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Valcourt, QC
- Full-time
Prepare and present analyses and key performance indicators (KPIs) to help explain financial and operational variances and efficiency gaps within the Trade Compliance group.
Added 4 mins ago
BT
Bookkeeper - Dresden
Baker Tilly Canada
ON · Chatham-Kent, ON
- Full-time
Added 4 mins ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
Review of personal and corporate tax returns as well as audit, review and compilation engagements and financial statement disclosures.
Added 4 mins ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Sherbrooke, QC
- Full-time
Prepare and present analyses and key performance indicators (KPIs) to help explain financial and operational variances and efficiency gaps within the Trade Compliance group.
Added 4 mins ago
I
Client and Operations Associate
Insigneo
Toronto, ON
- Full-time
…service, operational, and administrative support to clients, Financial Advisors, custodians, and internal stakeholders. This role supports the efficient delivery of services while ensuring…
Added 4 mins ago
GL
Customer Solutions Specialist
goeasy Ltd.
Halifax, NS
- Full-time
…improve their quality of life, and take steps toward stronger financial standing. If you’re passionate about making a difference, join us and be part of a team that empowers people to…
Added 4 mins ago
N
Manager, Health Economics and Outcomes Research
Novartis
Toronto, ON
- Full-time
…Employee Development, External Orientation (Inactive), Finance, Financial Analysis, Government Affairs, Healthcare Policies, Healthcare Sector…
Added 4 mins ago
Accountant, Treasury
Forbes Bros. Group of Companies
AB
The Accountant, Treasury supports cash management, banking, and treasury operations across Forbes Bros. Group of Companies. This role is responsible for maintaining cash forecasts,…
Added 4 mins ago
Analyst, Commercial Services
Inter Pipeline Ltd.
Calgary, AB
…performance of the conventional pipeline assets - combining financial modeling, historical data mining, and hands-on capacity/contract analysis to identify opportunities that maximize asset…
Added 4 mins ago
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Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
RBC
Richmond Hill, ON
- Full-time
…professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns sales, products, risk policy, and market…
Added 4 mins ago
Program Resource Worker
Lookout Housing and Health Society
North Vancouver, BC
…services providing: housing, meals, health, treatment, legal and financial needs. Documents guests’ activities and resources used based on guest disclosure and worker provided…
Added 4 mins ago
Financial Advisor - Port Hope (37.5 hours/week)
Scotiabank
Port Hope, ON
Added 4 mins ago
Investment & Personal Banking Specialist - Maguire, Quebec City, QC
Scotiabank
Quebec, QC
Be passionate about financial sales as well as delivering trusted financial advice to customers
Added 4 mins ago
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Customer Experience Associate
TD
Kelowna, BC
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 4 mins ago
T
Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
Added 4 mins ago
T
Personal Banking Associate Trainee
TD
AB
- Full-time
…you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the…
Added 4 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Sherwood Park, AB
- Part-time
…in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be…
Added 4 mins ago
C
Estate Planning Assistant, Wood Gundy-Bilingual
CIBC
Montreal, QC
- Full-time
Client Service, Customer Experience (CX), Financial Statement Analysis, Office Administration, Policy Implementation, Prioritization, Team Support
Added 4 mins ago
CF
Director, Investment Fund Tax Governance & Compliance
CI Financial
ON
- Full-time
This role is well suited to a CPA, tax accountant, tax lawyer, or other tax professional with investment fund experience who combines technical knowledge with practical judgment, strong…
Added 4 mins ago
CF
Senior Analyst, Accounting
CI Financial
Toronto, ON
- Full-time
5 years accounting experience, preferably in asset management or financial institutions

BMO

Customer Service Representative

North Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Application Deadline:

11/12/2026

Address:

1460 Main Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves delivering exceptional service to BMO customers by identifying their financial needs and providing appropriate advice and guidance. Additionally, the representative manages operational activities, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Problem solving
Interpersonal skills
Digital literacy
Communication skills
Organization skills
Collaboration
Risk management
Compliance
Sales
Banking services

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Banking
Financial Solutions
Cash Management
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Transaction Processing
Relationship Management
Banking Regulations
Anti-Money Laundering
Operational Support
Customer Experience

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