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Added 4 mins ago
TH
Associé(e) aux caisse (temps partiel)
The Home Depot
Canada
- Part-time
Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Added 4 mins ago
TH
Cashier Part Time - NIAGARA FALLS
The Home Depot
Niagara Falls, ON
- Part-time
Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Added 4 mins ago
SS
Front Desk - Part Time/ Weekend
SS Stonebridge Del Fitness Corporation O/A Motion Fitness
Saskatoon, SK
- Part-time
Sells all products and services, handling cash/debit/credit transactions daily
Added 19 mins ago
T
Branch Manager Trainee
TD
Brampton, ON
- Full-time
…adhering to internal policies, practices, and processes? As Branch Manager Trainee, strive for excellence and execute with speed, raising the bar around…
Added 34 mins ago
Construction Management Team (CMT) Administrator (Mackenzie)
IREN
AB · Mackenzie
…construction management team. Reporting to the Construction Manager, you keep the site office running: daily reports, timesheets and crew rosters, camp and travel coordination for a…
Added 49 mins ago
RB
Recoveries Officer
Royal Bank of Canada
Mississauga, ON
- Full-time
…balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery…
Added 49 mins ago
F
Sr. Content Designer
Felix
Remote, Canada
- $110,000 to $140,000 CAD / year
- Full-time
- Remote
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.
Added 1 hour ago
Channel Partner Manager
Dayforce
Canada
The Channel Partner Manager will drive pipeline growth and revenue generation by developing, managing, and expanding relationships with channel partners, particularly financial…
Added 1 hour ago
Norquay Leadership Trainer & Guide
YMCA of Northeastern Ontario
Spanish, ON · Sudbury, ON · Greater Sudbury, ON
…mentors Norquay Leadership Campers, oversees their high school credit requirements, and prepares participants, equipment, and programming for their upcoming wilderness expedition. Guide…
Added 1 hour ago
TH
Senior Advisor (Full Time) - People Insight & Analytics
Trillium Health Partners
ON · ON, Canada
- Full-time
…Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site)…
Added 1 hour ago
W
(CAN) Front End Checkout Team Associate
Walmart
Mississauga, ON
- Part-time
3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 1 hour ago
W
(CAN) Front End Checkout Team Associate
Walmart
Truro, NS
- Part-time
3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 1 hour ago
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(CAN) Front End Checkout Team Associate
Walmart
Edson, AB
- Part-time
3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 1 hour ago
D
Account Manager, Commercial Market
Desjardins
Tecumseh, ON
- Full-time
The incumbent at Desjardins Ontario Credit Union is responsible for prospecting, soliciting, developing and maintaining business relationships with major strategic clients operating in the…
Added 1 hour ago
R
Recoveries Officer
RBC
Winnipeg, MB · Mississauga, ON · Montreal, QC
- Full-time
…balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery…
Added 1 hour ago
R
Recoveries Officer
RBC
Winnipeg, MB · Mississauga, ON · Montreal, QC
- Full-time
…balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery…
Added 1 hour ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
Partner with Origination to propose innovative credit structures for Core Trade and Working Capital transactions.
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Delta, BC
- Full-time
…completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be…
Added 1 hour ago
T
Contact Center Rep II, Borrowing (Markham, On)
TD
Markham, ON
- Full-time
Markham Contact Centre Credit Card Representative
Added 1 hour ago
C
Sr. Relationship Manager, Real Estate Finance
CIBC
London, ON
- Full-time
As a Sr. Relationship manager, Real Estate Finance, you will manage key client relationships and coordinate the execution of secured and unsecured revolvers, property acquisition financing,…
Added 1 hour ago
DB
Technician Resource Manager
Domus Building Cleaning Company Ltd.
Ottawa, ON
- Full-time
Added 1 hour ago
Retail/Taproom Team Lead, Creemore
Molson Coors
Creemore, ON
…person. They will work closely with the Brand Homes Operations Manager to ensure all daily tasks and responsibilities are completed. Their function is to lead by example, by participating…
Added 1 hour ago
T
Product Engineer/Specialist
Teknion
Toronto, ON
- Full-time
…Maintain the onboarding process documentation along with the Manager of Product Support Engineering &…
Added 1 hour ago
SA
Special Finance Manager
Steele Auto Group
NS · Dartmouth, NS
- Full-time
Steele Advantage Financing is looking for a Special Finance Manager to join our team. As a Special Finance Manager, your role is about more than closing deals, it is about opening doors.…
Added 2 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
Smiths Falls, ON
- Part-time
3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.

BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Application Deadline:

11/09/2026

Address:

382 Yonge Street, Unit 4

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice and guidance. They also support operational activities, manage cash transactions, and collaborate with branch teams to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Sales
Team collaboration
Inventory management
Transaction processing
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Regulatory Requirements
Personal Banking
Credit Cards
Transaction Processing
Market Trends
Business Results
Operational Support
Relationship Management
Professional Presence

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