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Added 10 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Oshawa, ON
- Part-time
RCSS 481 Gibb St, Oshawa, ON L1J 1Z4 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere, providing…
Added 10 mins ago
LC
Caissier/caissière temps partiel jour
Loblaw Companies Limited
Richelieu, QC
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 10 mins ago
LC
Caissier/caissière temps partiel soir
Loblaw Companies Limited
Trois-Rivières, QC
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 10 mins ago
LC
Liquor Clerk Part Time Afternoon
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Edson, AB
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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Uniformed Asset Protection Personnel
Loblaw Companies Limited
Coquitlam, BC
- Part-time
We are seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere, providing exceptional service, and…
Added 10 mins ago
LC
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- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 10 mins ago
TH
Overnight Freight Associate - Part Time (Kanata)
The Home Depot
Ottawa, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 10 mins ago
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Food Service Worker
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Provide service in all retail areas, including cashiering and line serving.
Added 10 mins ago
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Food Service Worker
Compass Group Canada
Deer Lake, NL
- Part-time
Provide service in all retail areas, including cashiering and line serving.
Added 10 mins ago
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Food Service Worker
Compass Group Canada
Pasadena, NL
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Provide service in all retail areas, including cashiering and line serving.
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Food Service Worker
Compass Group Canada
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Provide service in all retail areas, including cashiering and line serving.
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Food Service Worker Part Time
Compass Group Canada
Sudbury, ON
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Provide service in all retail areas, including cashiering and line serving.
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Food Service Worker Part Time
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Added 10 mins ago
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Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Added 10 mins ago
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- Full-time
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Added 10 mins ago
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Grande Prairie, AB
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Turn your passion for customer service into a rewarding career with Michael Hill Prairie Mall. As a Part-Time Sales Professional, you'll inspire confidence, build lasting relationships, and…
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Seafood Clerk
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Retail customer service experience (considered an asset).
Added 10 mins ago
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Personal Banker
TD
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…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 10 mins ago
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Concierge
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The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.
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Added 10 mins ago
Bilingual Client Experience Advisor - January 2027 - Tangerine
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Experience in retail, sales or other customer service environment is an asset
Added 10 mins ago
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Retail Attendant Overnights Shift
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Toronto, ON · Woodbine HQ
- Part-time
Customer Service: Consistently deliver the best possible customer experience by ensuring timely, courteous service, preparedness and cleanliness
Added 10 mins ago
TS
Store Associate
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North Vancouver, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 10 mins ago
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Store Associate
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…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…

BMO

Customer Service Representative

Elora, ON, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Application Deadline:

11/15/2026

Address:

125 Geddes Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative provides exceptional service by identifying customer financial needs and offering tailored advice on banking solutions. They also support branch operational activities, including cash management, transaction processing, and maintaining compliance with regulatory standards.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a professional presence to effectively assist customers with their banking needs.

Skills

Customer service
Financial advice
Cash management
Sales
Problem solving
Interpersonal skills
Communication
Digital literacy
Risk management
Compliance
Inventory management
Relationship building
Teamwork
Organization
Attention to detail

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales Referrals
Inventory Management
Money Laundering Reporting
Personal Banking
Credit Cards
Branch Operations
Service Level Agreements
Regulatory Requirements

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