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Added 9 mins ago
BM
Retail Store Supervisor - Winter - Full-time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Act as a resource for team members and the primary escalation point for guest questions and concerns, ensuring timely and professional resolution.
Added 9 mins ago
PT
Senior Project Manager
Phair Talent Partners
Barriere, BC
- $150,000 to $180,000 CAD / year
- Full-time
Implement an organized and structured team leadership approach to foster a high-performance culture, contribute towards staff development, and uphold professional accountability.
Added 9 mins ago
YO
Early Years Educator - Full Time Contract
YMCA of Three Rivers
Guelph, ON
- Full-time
- Contract
Attend required curriculum training and professional development opportunities. Maintain qualifications and certifications as required by the YMCA and provincial standards.
Added 9 mins ago
GC
Field Operations Associate II
Grainger Canada
Oshawa, ON
- Full-time
Educational & Professional Membership Fee Assistance program
Added 9 mins ago
BS
Assistant General Manager
Browns Socialhouse Tsawwassen
Tsawwassen, BC
- $48,000 to $55,000 CAD / year
- Full-time
…you will consistently ensure that all team members deliver professional, friendly and engaging service. Supporting and assisting the General Manager to create a unique working…
Added 9 mins ago
CI
Legal Office Manager
Cartel Inc.
Toronto, ON
- Full-time
…keeping things moving, and takes genuine pride in creating a workplace where people can do their best work. With a minimum of five years of legal office experience under your belt, you’re…
Added 9 mins ago
BS
Infusion Nurse - Clinic Lead (RN) - Burnaby, BC / Infirmier(-ère) autorisé(e) - chef de clinique - Burnaby, C.-B.
BioScript Solutions
Burnaby, BC
- Full-time
Lead with Confidence: Manage the clinic environment by ensuring a clean, safe, and professional space for patients and staff, promoting excellence in care through attention to detail and…
Added 9 mins ago
UO
Engineer
University of British Columbia
Kelowna, BC · UBCO | Central Heating Plant (CHP)
- $5,713 to $6,545 CAD / month
- Full-time
…achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding…
Added 9 mins ago
K
Part Time Porter (Everclean)
Kandor
Vancouver, BC
- Part-time
…Security and Kendrix Technologies. We specialize in delivering professional cleaning and maintenance services across a wide range of industries and…
Added 9 mins ago
T
Residential Claims Adjuster, AMF licensed, Bilingual (Eng./Fre.)
TD
Ottawa, ON · Montreal, QC
- Full-time
…and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding…
Added 9 mins ago
T
Personal Banking Associate Trainee - Mandarin and/or Cantonese Language Skills Considered an Asset
TD
Burnaby, BC
- Full-time
Added 9 mins ago
T
Personal Banking Associate
TD
Barrie, ON
- Part-time
Added 9 mins ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Strong desire for continuous learning and professional development, particularly in Salesforce and related technologies.
Added 9 mins ago
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Personal Banker Trainee
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Saskatoon, SK
- Full-time
Maintain professional space in common areas as per marketing and regulatory guidelines
Added 9 mins ago
T
Personal Banking Associate
TD
Prescott, ON
- Part-time
Added 9 mins ago
T
Personal Banking Associate
TD
Waterford, ON
- Full-time
Added 23 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- Full-time
Non-Monetary Total Rewards: Champion impactful workplace flexibility, recognition programs, and employee experience initiatives that support day-to-day engagement and retention.
Added 23 mins ago
B
Director, Business Development, Pension Risk Transfer
BMO
Toronto, ON · Montreal, QC · YNG
- Full-time
Professional actuarial designation (FCIA/FSA) or equivalent relevant experience in pensions, insurance or financial services.
Added 23 mins ago
GS
PHARMACY COORDINATOR - FULL TIME/PERMANENT
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Burnaby, BC
- Full-time
Act as a key point of contact for patients via phone and email, providing clear, empathetic, and professional communication.
Added 23 mins ago
RC
Project Manager - Bedford NS
rcs Construction
NS · Bedford, Nova Scotia
- Full-time
Ongoing professional development opportunities
Added 23 mins ago
CA
Assistant Resident Manager (Part-Time)
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- Part-time
…quality, as well as providing our Employees with an excellent…
Added 23 mins ago
BE
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BGC Engineering Inc. (BGC) is an international applied earth sciences professional services firm. We are proud of our talented team of over 800 employees, spanning the fields of…
Added 23 mins ago
MN
26-140 - Senior Director, Human Resources
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Surrey, BC
- Full-time
Oversee workplace investigations, including complaints of harassment, bullying, discrimination and misconduct; ensure investigations are fair, timely and procedurally sound, and engage…
Added 23 mins ago
A-
Agile Team Lead - Integrations
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AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members - everything from roadside safety to retail savings,…
Added 23 mins ago
SD
Pharmacy Assistant - CPS
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BMO

Customer Service Representative

Winnipeg, MB, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Deadline:

11/29/2026

Address:

3647 Portage Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying their needs, and providing guidance on personal banking and credit card solutions, including digital self-service options. Support branch operations, refer customers to specialists, contribute to business and customer experience goals, and follow risk, privacy, and regulatory requirements.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer focus, interpersonal and communication skills, digital confidence, basic knowledge of banking products, and the ability to collaborate, organize work, and solve problems.

Skills

Customer Service
Personal Banking
Needs-Based Selling
Customer Relationship Building
Active Listening
Problem Solving
Communication
Team Collaboration
Digital Banking Guidance
Cash Handling
Transaction Processing
Risk Management
Regulatory Compliance
Organization
Referral Generation
Financial Product Knowledge

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Personal Banking
Customer Service
Banking Transactions
Customer Inquiries
Credit Cards
Digital Banking
Self-Service Banking
Needs-Based Conversations
Financial Solutions
Customer Referrals
Cash Reconciliation
Treasury
Branch Operations
Inventory Management
Service Level Agreements
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Financial Services
Sales
Customer Experience
Social Media
Tablets
Smartphones
Online Tools
Applications

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