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Added 3 mins ago
R
Planning Manager
Rennaï
Toronto, ON · Mont-Royal, QC
- Full-time
We are seeking a highly analytical and detail-oriented Planning Manager to lead merchandise planning, sales forecasting, inventory planning, replenishment, and business analytics across our…
Added 18 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that…
Added 18 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset (Chinatown Branch)
TD
Vancouver, BC
- Full-time
…creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that…
Added 18 mins ago
T
Personal Banking Associate Trainee - Korean Language Skills an Asset
TD
Vancouver, BC
- Full-time
…creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that…
Added 18 mins ago
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Customer Experience Associate
TD
Vancouver, BC
- Part-time
…creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that…
Added 18 mins ago
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Spécialiste, Conseiller(ère) Beauté Désigné(e) /Specialist, Designated Beauty Advisor - Tom Ford
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Montreal, QC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 33 mins ago
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Manager, Business Banking Analytics
BMO
Toronto, ON · BMOPLACE
- Full-time
This role reports directly to the Senior Manager of Business Banking Customer & Process Analytics and will support a range of Business Banking initiatives focused on driving customer…
Added 48 mins ago
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Marketing Specialist
HockeyStickMan
Concord, ON
- Full-time
Reporting to the Marketing Manager, you'll help develop and execute integrated marketing campaigns across social media, email, website, digital advertising, and other relevant channels.…
Added 48 mins ago
Senior Manager - Program Management - Quebec Growth Program
Scotiabank
Montreal, QC
The Senior Program Manager, Program Management, Canadian Banking Transformation Office plays a key role in delivering complex, cross-functional programs that advance strategic priorities…
Added 48 mins ago
Retail Territory Sales Representative - Barrie South
Molson Coors
Barrie, ON
In the role of Retail Territory Sales Representative working in the Barrie Territory you will be part of the Ontario Commercial team. This position reports to the District Sales Manager,…
Added 1 hour ago
SW
Lobby Experience Team Keyholder
Science World
Vancouver, BC
- Part-time
Reports to: Visitor Experience Manager, Lobby & Membership
Added 1 hour ago
SW
Lobby Experience Team Keyholder
Science World
Vancouver, BC
- Full-time
Reports to: Visitor Experience Manager, Lobby & Membership
Added 1 hour ago
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Assistant Manager, Banquets & Catering
Compass Canada
Winnipeg, MB
- Full-time
Position: Assistant Manager, Banquets & Catering
Added 1 hour ago
FL
Assistant Manager
Foot Locker
Surrey, BC
- Full-time
The Assistant Manager (AM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in driving…
Added 1 hour ago
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Senior manager omni marketing
Yoplait Liberté Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
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Added 1 hour ago
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Personal Banking Associate Trainee (Full time)- Gatineau De La Gappe
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Gatineau, QC
- Full-time
…creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
…creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that…
Added 1 hour ago
Queen's Pub Marketing and Events Assistant Manager (w)
Alma Mater Society of Queen's University Inc.
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Coordinate and execute training for the entire staff team with input and support from the Head Manager and the other Assistant Managers
Added 1 hour ago
Senior Investment Product Manager
Scotiabank
Toronto, ON
The Senior Investment Product Manager, is responsible for the design and execution of strategies to distribute alternative and specialty equity products across intermediary channels. This…
Added 1 hour ago
TH
Merchandising Execution Associate Full -Time - 7180 Winnipeg North
The Home Depot
Winnipeg, MB
- Full-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 2 hours ago
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Logistics Specialist - Contract
Vessi
Vancouver, BC
- Full-time
Vessi is looking for a Logistics & Fulfillment Specialist to support the daily execution of our logistics and fulfillment operation across ecommerce, retail and wholesale.
Added 2 hours ago
PV
Keyholder
Pet Valu
Kamloops, BC
- Part-time
…Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild…
Added 2 hours ago
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Customer Expérience Associate, part time (future opportunities) - Montérégie-Estrie
TD
Longueuil, QC · Saint-Hubert, QC
- Part-time
…creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that…
Added 2 hours ago
WC
(CAN) Team Leader, Transportation (Contract - 14 Months Maternity Coverage) Mon-Fri 1:00am to 9:30am
Walmart Canada
Surrey, BC
- Full-time
…freight. This position needs to work closely with the site General Manager, stores, and the national inbound…
Added 2 hours ago
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Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…

BMO

Customer Service Representative

Winnipeg, MB, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Deadline:

11/29/2026

Address:

3647 Portage Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying their needs, and providing guidance on personal banking and credit card solutions, including digital self-service options. Support branch operations, refer customers to specialists, contribute to business and customer experience goals, and follow risk, privacy, and regulatory requirements.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer focus, interpersonal and communication skills, digital confidence, basic knowledge of banking products, and the ability to collaborate, organize work, and solve problems.

Skills

Customer Service
Personal Banking
Needs-Based Selling
Customer Relationship Building
Active Listening
Problem Solving
Communication
Team Collaboration
Digital Banking Guidance
Cash Handling
Transaction Processing
Risk Management
Regulatory Compliance
Organization
Referral Generation
Financial Product Knowledge

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Personal Banking
Customer Service
Banking Transactions
Customer Inquiries
Credit Cards
Digital Banking
Self-Service Banking
Needs-Based Conversations
Financial Solutions
Customer Referrals
Cash Reconciliation
Treasury
Branch Operations
Inventory Management
Service Level Agreements
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Financial Services
Sales
Customer Experience
Social Media
Tablets
Smartphones
Online Tools
Applications

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