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Added 3 mins ago
BS
Senior Financial Analyst, FP&A
BVGlazing Systems
Concord, ON
- $100,000 to $120,000 CAD / year
- Full-time
Partner with Operations and other cross-functional departments to challenge business assumptions, evaluate financial implications, and provide actionable recommendations that support…
Added 18 mins ago
PC
Accounting Intern - May 2027 (4-Month Term)
Parkland Corporation
Calgary, AB
- Full-time
Currently enrolled in a post-secondary Accounting, Finance, Business Administration, Commerce, or related program.
Added 18 mins ago
A
Project Coordinator
ATCO
Calgary, AB
- Full-time
…defence support services across Canada and internationally. We partner with government, Indigenous, industrial, commercial, and defence clients to deliver safe, reliable, and innovative…
Added 33 mins ago
F
Senior / Staff Engineer, Applied AI (Float Intelligence)
Float
Remote, Canada
- Full-time
- Remote
…we’re looking for bold innovators to help shape the future of business finance in…
Added 33 mins ago
R
Client Advisor Intern
RBC
Norfolk, ON
- Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 33 mins ago
R
Senior Director, People Risk Governance, Policy and Practice Lead
RBC
Toronto, ON
- Full-time
…partners across HR, Group Risk Management (GRM), Compliance, Business Segments and Functions, while championing a strong risk management mindset and…
Added 33 mins ago
PG
Senior Account Director, Social & Influencer
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
You’ll also be a trusted senior partner to clients, building strong relationships with key stakeholders, identifying growth opportunities, and delivering work that meets business…
Added 33 mins ago
T
Product Owner - Small Business Insurance
TD
Markham, ON · Montreal, QC
- Full-time
Partner with business and technology teams to define solutions.
Added 33 mins ago
CL
Human Resources - Payroll and Benefits Specialist
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
…will handle employee benefits administration, work with HR and finance teams, and provide strategic support to ensure compliance with all federal, state, provincial, and local payroll and…
Added 34 mins ago
T
Personal Banker Trainee
TD
Orillia, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 34 mins ago
Q
Director of Product Marketing
Quandri
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Partner closely with Product, Finance and Sales for pricing and packaging recommendations. Help determine how our offering should be structured and explained to buyers, and lead the…
Added 48 mins ago
MS
Learning Specialist, AVP
Morgan Stanley
Calgary, AB
- Full-time
Work with MS control partner groups to ensure materials are approved for internal/external audiences and are marketed appropriately.
Added 48 mins ago
C
Administrative Assistant
CIBC
Edmonton, AB
- Full-time
…This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading…
Added 48 mins ago
C
Administrative Assistant
CIBC
Thornhill, ON
- Full-time
…This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading…
Added 48 mins ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Partner across Customer Care, Acquisition and Sales, Retention, Products and Pricing, Billing, Payments, Credit and Collections, Remittance, Customer Communications, Customer Management,…
Added 48 mins ago
NS
Senior Account Director, Social & Influencer
North Strategic
Toronto, ON
- $125,000 to $135,000 CAD / year
- Full-time
You’ll also be a trusted senior partner to clients, building strong relationships with key stakeholders, identifying growth opportunities, and delivering work that meets business…
Added 48 mins ago
M
Analyste de Support à la Production / Production Support Analyst
mthree
Montreal, QC
- $70,000 to $90,000 CAD / year
- Full-time
…l'accès à des rôles de premier plan dans la technologie, la finance, l'aviation et l'assurance. Rejoignez-nous pour travailler sur des projets technologiques révolutionnaires, des…
Added 48 mins ago
W
SMB Account Executive
Wagepoint
Remote, Canada
- $70,000 to $110,000 CAD / year
- Full-time
- Remote
Our team brings together diverse backgrounds, perspectives, experiences, and ideas to make payroll the easiest part of running a business.
Added 49 mins ago
A
Entry Level Sales Trainee
Aerotek
Langley (District), BC · Langley, BC
- Full-time
…thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend…
Added 49 mins ago
RB
Financial Controller
Renewal By Andersen of British Columbia
Vancouver, BC · Greater Vancouver Metropolitan Area
- $130,000 to $150,000 CAD / year
- Full-time
…table. You will translate financial results into meaningful business insights, align departments around performance, and ensure Finance operates as a proactive partner to the broader…
Added 49 mins ago
LS
Project Coordinator
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
…staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business…
Added 1 hour ago
H
Functional Specialist , SAP - MM & SCS
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
…activities. This SAP resource is the primary liaison between the Finance/Project Business teams and the Information System’s Business applications team. The resource will engage with the…
Added 1 hour ago
FS
Senior Analyst, Quality Assurance Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…and supporting QA activities across Microsoft Dynamics 365 Finance & Operations enhancements, integrations, releases, and Microsoft One Version updates. This role designs, maintains, and…
Added 1 hour ago
FS
Manager, Food & Beverage Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Partner with ERP, Finance Product, Data, Engineering, supply chain, F&B technology, and business stakeholders to deliver integrated, reliable, and scalable solutions without duplicating…
Added 1 hour ago
Pricing Analyst
360training
ON
…recommendations that influence pricing decisions across the business. You will own key pricing analyses, lead pricing experimentation, and partner closely with Product, Sales, Marketing,…

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/19/2026

Address:

10455 152nd Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying their personal banking and credit card needs, and providing relevant advice or referrals. Support branch operations, manage cash activities, follow risk and compliance procedures, and contribute to business results and a positive customer experience.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer-service commitment, interpersonal and communication skills, basic banking knowledge, digital confidence, problem-solving ability, and readiness to collaborate with a flexible branch team.

Skills

Customer Service
Needs-Based Selling
Banking Transactions
Customer Relationship Building
Active Listening
Problem Solving
Digital Banking Guidance
Personal Banking Knowledge
Credit Card Knowledge
Cash Handling and Reconciliation
Risk and Compliance
Money Laundering Awareness
Communication
Organization
Team Collaboration
Referral Generation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Personal Banking
Credit Cards
Banking Transactions
Customer Inquiries
Needs-Based Conversations
Financial Solutions
Digital Banking
Self-Service Banking
Customer Referrals
Cash Management
Cash Reconciliation
Branch Operations
Inventory Management
Service Level Agreements
Risk Management Framework
Risk Appetite
Regulatory Compliance
Privacy Protection
Anti-Money Laundering
Suspicious Activity Reporting
Marketing Promotions
Customer Experience
Social Media
Tablets
Smartphones
Online Tools
Team Collaboration

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