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Added 1 min ago
FA
Sales Coordinator
Flair Airlines
Toronto, ON
- Full-time
Experience using customer relationship management (CRM) systems, booking platforms, or sales reporting tools is an asset.
Added 1 min ago
SE
Sales Manager, Canada 1
Samsung Electronics
Toronto, ON
- Full-time
The Sales Manager position is based in downtown Toronto with domestic CA travel as needed. You will report to the Country Manager, Canada. If you're interested in joining a rapidly growing…
Added 1 min ago
MC
Member Services Representative - Part-Time - Fonthill Branch
Meridian Credit Union
ON · Fonthill, ON
- $45,000 to $49,000 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 1 min ago
R
Senior Relationship Manager, Commercial Financial Services
RBC
Ottawa, ON
- Full-time
…you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns…
Added 1 min ago
R
Manager, Operations II
RBC
Toronto, ON
- Full-time
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk…
Added 1 min ago
R
Team Operations Lead
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- Full-time
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that…
Added 1 min ago
A
Service Manager
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Mississauga, ON
- Full-time
Strong customer relationship management skills with a track record of improving customer satisfaction and loyalty.
Added 1 min ago
Senior Vendor Manager, Canada Hardlines
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Parts Manager, Nanaimo, BC
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Added 16 mins ago
UW
Coordinator, Individual Donor Relations (Contract)
United Way Greater Toronto
Toronto, ON
- Full-time
Perform ongoing database record maintenance as required to meet Constituent Relationship Management objectives including merging duplicate accounts, updating donor information, adding donor…
Added 16 mins ago
SE
Account Manager / Gestionnaire de comptes
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- Full-time
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Added 16 mins ago
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Strategic Account Manager - Oncology
JAMP Pharma Group
Toronto, ON
- Full-time
We are hiring a Strategic Account Manager - Oncology
Added 16 mins ago
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Analyst, Middle Office
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Toronto, ON
- Full-time
…Analyst, Middle Office. Under the supervision of the Senior Manager, Middle Office, the selected candidate will provide support to the traders & sales team within the fixed income…
Added 17 mins ago
SW
Technical Inside Sales Representative
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Delta, BC
- Full-time
…environmental consultants across Western Canada. We solve water management challenges with practical, reliable, and environmentally compliant solutions. Our reputation is built on working…
Added 17 mins ago
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Building Manager
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
You have excellent customer service and relationship-building skills.
Added 17 mins ago
Showroom Manager
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Added 17 mins ago
Senior Manager, Non-Financial Risk and Operational Risk Oversight, Control & Support Functions
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Toronto, ON
The Senior Manager, Non-Financial Risk and Operational Risk Oversight will contribute to the overall success of Global Risk Management Corporate & Support Function (CSF) NonFinancial Risk…
Added 17 mins ago
Senior Manager, Specialty Segments & Indigenous Banking, Canadian Banking / Retail Banking
Scotiabank
Toronto, ON
Reporting to the Director, Specialty Segments, the Senior Manager leads the end-to-end development and activation of Retail Banking’s Indigenous client strategy. The role combines market…
Added 17 mins ago
NC
Junior Systems Analyst (18-month term)
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Ottawa, ON
- Full-time
The Junior Systems Analyst will provide systems administration support for real-time, Air Traffic Management Simulation systems and related life cycle management activities. The Junior…
Added 17 mins ago
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Customer Experience Associate
TD
Sherwood Park, AB
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 17 mins ago
G
Industrial Electrical Account Manager
Guillevin
AB · Edmonton South
- Full-time
The Industrial Electrical Account Manager is responsible for developing and maintaining strong customer relationships while driving sales growth within the industrial electrical market.…
Added 17 mins ago
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Infrastructure Solution Architect
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Toronto, ON
- Full-time
Own the ongoing technical relationship with customer architecture, network, and security teams: requirements gathering, design walkthroughs, change discussions, and security reviews.
Added 17 mins ago
D
Account Manager, Business
Desjardins
Levis, QC
- Full-time
As a business account manager, you have a considerable impact on the organization by helping promote services and maintain business relationships with members and clients. You represent and…
Added 32 mins ago
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Senior Relationship Manager
BMO
Charlottetown, PE
- Full-time
Senior Relationship Manager, Commercial Banking, Diversified Industries
Added 32 mins ago
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Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
…professionals operate within a collaborative, team based wealth management model spanning Investment Management, Private Banking, Wealth Planning, and Trust & Estate. This integrated…

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/19/2026

Address:

10455 152nd Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying their personal banking and credit card needs, and providing relevant advice or referrals. Support branch operations, manage cash activities, follow risk and compliance procedures, and contribute to business results and a positive customer experience.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer-service commitment, interpersonal and communication skills, basic banking knowledge, digital confidence, problem-solving ability, and readiness to collaborate with a flexible branch team.

Skills

Customer Service
Needs-Based Selling
Banking Transactions
Customer Relationship Building
Active Listening
Problem Solving
Digital Banking Guidance
Personal Banking Knowledge
Credit Card Knowledge
Cash Handling and Reconciliation
Risk and Compliance
Money Laundering Awareness
Communication
Organization
Team Collaboration
Referral Generation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Personal Banking
Credit Cards
Banking Transactions
Customer Inquiries
Needs-Based Conversations
Financial Solutions
Digital Banking
Self-Service Banking
Customer Referrals
Cash Management
Cash Reconciliation
Branch Operations
Inventory Management
Service Level Agreements
Risk Management Framework
Risk Appetite
Regulatory Compliance
Privacy Protection
Anti-Money Laundering
Suspicious Activity Reporting
Marketing Promotions
Customer Experience
Social Media
Tablets
Smartphones
Online Tools
Team Collaboration

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