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Added 1 min ago
Manager in Training
Northland Properties
Revelstoke, BC
Accelerated Growth: Our Manager-in-Training program is a fast-track to becoming a Hotel General Manager. Through intensive training, mentorship, and hands-on experience, you'll gain a deep…
Added 1 min ago
EM
Area Sales Manager Industrial Automation
Exact Match Recruitment
ON · Ontario, Canada
- $105,000 to $120,000 CAD / year
- Full-time
Develop and maintain value-based relationships across customer’s organizations to include operations, engineering, sales, marketing, estimating and executive management
Added 1 min ago
CU
Vice President, Property Management
Canadian Urban Limited
AB · Edmonton, AB
- Full-time
Reporting to the President and serving on our executive leadership team, this role will guide our property management operations across Canada, driving property performance, strengthening…
Added 1 min ago
PG
Commercial Marketing Manager
Purity Gas
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Commercial Marketing Manager is a strategic leader who bridges Sales, Product Engineering, and Marketing to drive Purity Gas’s go-to-market strategy. This role leads vertical market…
Added 16 mins ago
IC
Trade Compliance Manager
IDEX Corporation
Ottawa, ON
- Full-time
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we…
Added 16 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Windsor, ON
- Full-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 16 mins ago
Growth Marketing Manager, Lifecycle
Lyft
Toronto, ON
In this role, you will work closely with Product, Engineering, Analytics, Data Science, and Marketing Operations to design, test and optimize incentive and non-incentive messages and…
Added 16 mins ago
Senior Manager, Business Banking Advisory - Tangerine
Scotiabank
Toronto, ON
…cross-functional partners across Product, Client Solutions, Marketing, Community and Ecosystem, Operations, Risk, Finance, Data, Analytics, and Technology. The role is intended for someone…
Added 16 mins ago
Senior Manager, Marketing Channel Strategy & Operations
Scotiabank
Toronto, ON
The Senior Manager, Marketing Channel Strategy & Operations is a strategic project management role to support the Growth Marketing Channel Centres of Excellence (CoE) by supporting campaign…
Added 31 mins ago
UO
Residence Life Coordinator
University of Waterloo
Waterloo, ON
- Full-time
Provides leadership in student-staff meetings and communicates regularly with the Manager, Residence Life with regard to student-staff and student concerns while upholding the…
Added 31 mins ago
F
Senior Manager, Lending Compliance
Financeit
Remote, Canada
- Remote
…adjusting to legislative changes, you will safeguard our business operations and support enterprise risk governance. You will also support the legal function with litigation management and…
Added 31 mins ago
SI
District Manager
Staples Inc.
Saskatoon, SK
- Full-time
As the District Manager, you will play a leadership role in the successful introduction and establishment of our business operations in the district. You will maintain and improve on our…
Added 46 mins ago
CE
Technical Sales Specialist – Wear Solutions
Castolin Eutectic
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
5+ years of relevant wear solutions experience as a maintenance manager, plant manager, millwright, sales professional or similar role in one or more of the following industries: mining,…
Added 46 mins ago
Associate Sales Development Manager
Motive
Toronto, ON
…closely with the Account Executive and Regional Sales Managers, Marketing, Sales Operations, and Business Intelligence to drive alignment and build qualified…
Added 46 mins ago
SC
Regional Services Manager
Staples Canada
Saskatoon, SK
- Full-time
The Regional Services Manager is accountable for driving profitable growth in print and marketing, wireless telecommunications, and technology services across assigned stores. This role…
Added 1 hour ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 1 hour ago
B
Personal Banking Associate
BMO
Richmond, BC
- Full-time
Integrates marketing promotions and programs into customer conversations when appropriate.
Added 1 hour ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Tsawwassen, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 1 hour ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
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As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 1 hour ago
Administrative Assistant
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The Administrative Assistant, reporting to the Manager, Career & Newcomer Services, will provide outstanding customer service and general administrative support to the Care Forward Project.…
Added 1 hour ago
Management and Sales Trainee
Sherwin-Williams
Mississauga, ON
We’ll teach you how to excel at customer service, sales, and marketing, finance, and operations
Added 1 hour ago
Management and Sales Trainee
Sherwin-Williams
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We’ll teach you how to excel at customer service, sales, and marketing, finance, and operations
Added 1 hour ago
Supply Chain Systems and Optimization Manager
HF Sinclair
Mississauga, ON
Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a Supply Chain Systems & Optimization Manager. The Supply Chain Systems & Optimization Manager is responsible for…
Added 2 hours ago
PA
Sales Manager
PAL Airlines
Sept-Îles, QC
- Full-time
Identify and assist in the development of product improvements for PAL Airlines scheduled service and cargo operations;
Added 2 hours ago
PG
Commercial Marketing Manager
Purity Gas
Ancaster, ON
- $95,000 to $115,000 CAD / year
The Commercial Marketing Manager is a strategic leader who bridges Sales, Product Engineering, and Marketing to drive Purity Gas’s go-to-market strategy. This role leads vertical market…

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/19/2026

Address:

10455 152nd Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying their personal banking and credit card needs, and providing relevant advice or referrals. Support branch operations, manage cash activities, follow risk and compliance procedures, and contribute to business results and a positive customer experience.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer-service commitment, interpersonal and communication skills, basic banking knowledge, digital confidence, problem-solving ability, and readiness to collaborate with a flexible branch team.

Skills

Customer Service
Needs-Based Selling
Banking Transactions
Customer Relationship Building
Active Listening
Problem Solving
Digital Banking Guidance
Personal Banking Knowledge
Credit Card Knowledge
Cash Handling and Reconciliation
Risk and Compliance
Money Laundering Awareness
Communication
Organization
Team Collaboration
Referral Generation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Personal Banking
Credit Cards
Banking Transactions
Customer Inquiries
Needs-Based Conversations
Financial Solutions
Digital Banking
Self-Service Banking
Customer Referrals
Cash Management
Cash Reconciliation
Branch Operations
Inventory Management
Service Level Agreements
Risk Management Framework
Risk Appetite
Regulatory Compliance
Privacy Protection
Anti-Money Laundering
Suspicious Activity Reporting
Marketing Promotions
Customer Experience
Social Media
Tablets
Smartphones
Online Tools
Team Collaboration

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