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Added 1 min ago
FG
Laline - Store Manager - Fairview Mall
Fox Group Canada Inc.
Toronto, ON
- Full-time
identifying opportunities for marketing initiatives to drive new & repeat clients and community engagement at the store level.
Added 1 min ago
CH
Senior Building Manager, Portfolio Support & Training
Co-operative Housing Federation BC
Vancouver, BC
- Full-time
…instruction, hands-on training, coaching, and mentorship. The position works across sites to strengthen role competency, operational consistency, and effective…
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Associate or Vice President, Global Markets
BMO
Montreal, QC · HO
- Full-time
…flow and experience while minimizing bank risk and adhering to position and loss limits as designed by Trading Products LOB Head. This position is expected to work closely with Fixed Income…
Added 1 min ago
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Operations Product Manager Co-Op
Kabam
Vancouver, BC
- Internship
…success of both current and upcoming company products. This position requires close collaboration with cross-functional stakeholders to standardize product reporting templates and project…
Added 1 min ago
DI
Coordinator, Corporate Communication (18 month Contract)
Definity Insurance Company
Toronto, ON
- Full-time
Reporting to the Manager, Enterprise Communications, this position will play an important role in our team’s mission to inspire and engage our audiences through compelling stories. The role…
Added 1 min ago
LC
Supply Chain Replenishment Analyst
Loblaw Companies Limited
Cambridge, ON
- Full-time
…we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians,…
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LC
Pharmacist
Loblaw Companies Limited
Sarnia, ON
- Full-time
…we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians,…
Added 1 min ago
LC
NOFRILLS District Manager, Non-GTA (North)
Loblaw Companies Limited
Brampton, ON
- Full-time
…we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians,…
Added 1 min ago
LC
Merchant, Canned (Hard Discount)
Loblaw Companies Limited
Brampton, ON
- Full-time
…we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians,…
Added 1 min ago
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Chef D'equipe
Tailored Brands
Vaudreuil-Dorion, QC
- Full-time
…operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on…
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Peer Makerspace Tutor (Casual), Library Services
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
Use makerspace technology to create programming supplies and library marketing materials.
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MB
Retail Operation Manager
Moosehead Breweries
Saint John, NB
- $80,000 to $90,000 CAD / year
- Full-time
Work cross functionally with departments including Brewing, Packaging, Marketing, Sales, and Communications. Responsible for working with procurement to source seasonal promotional…
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Director of Event Planning and Operations
Marriott
Calgary, AB
- Full-time
…and Event Technology (Destination Management, if applicable). Position has overall responsibility for executing all property events with a seamless turnover from sales to operations and…
Added 16 mins ago
HI
Analyst, Employee Benefits & Retirement
HUB International
Toronto, ON
- Full-time
Conduct marketing, including preparing specs, reviewing quotes, and recommending solutions
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Talent Recruiter - Temporary
Air Canada
Dorval, QC
- Full-time
Knowledge of employer branding strategies and recruitment marketing and social media
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Investment Associate, Private Wealth
BMO
Markham, ON · UPMA
- Full-time
Supports client growth objectives set by team/lead advisor by proactively engaging in sales, business development and marketing activities including, but not limited to, telephone…
Added 16 mins ago
Assistant Store Manager
Sherwin-Williams
Toronto, ON · Etobicoke, ON
…all aspects of store operations, including customer service, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff…
Added 16 mins ago
Market Intelligence Strategic Insights Analyst
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
Post-secondary degree in business, economics, finance, marketing, data analytics, market research or a related discipline; an equivalent combination of education and experience will be…
Added 16 mins ago
IF
Business Development Coordinator
iA Financial Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
PPI (an independent subsidiary of iA Financial) is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide…
Added 16 mins ago
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Opérateur de production soir, contrat 8 mois
BD
Quebec, QC · CAN Québec - GeneOhm Sciences
- Full-time
…WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science…
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Administrator, Media Solutions (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Contract Administration: coordinate external production needs and draft contracts for freelancers, contributors, and production teams across Commercial Production and Content Marketing
Added 16 mins ago
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Senior Producer, Local Video Development (English Services) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
This is a 1-year temporary position that can be based anywhere with access to a CBC Station.
Added 16 mins ago
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Marketing Coordinator
CDW
Vancouver, BC
- Full-time
As a Marketing Coordinator at CDW, we’ll look to you bring energy and creativity to your job every day, as you help tell our compelling story and assist our sales teams and sales efforts. A…
Added 16 mins ago
NC
Client Manager, Commercial Insurance
NFP Corp
Hamilton, ON · London, ON · Oshawa, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
Wage Transparency: The base salary range for this position is $70,000 to $90,000. The base salary offered will be determined by factors including, but not limited to, experience,…
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Expert(e) en sinistres principal(e) / Sr. Adjuster
Sedgwick
Montreal, QC · CAN-Montreal
- Full-time
Participer aux efforts de marketing locaux de la succursale, assister à des événements professionnels et sociaux, et développer de nouvelles occasions d’affaires.

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/19/2026

Address:

10455 152nd Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying their personal banking and credit card needs, and providing relevant advice or referrals. Support branch operations, manage cash activities, follow risk and compliance procedures, and contribute to business results and a positive customer experience.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer-service commitment, interpersonal and communication skills, basic banking knowledge, digital confidence, problem-solving ability, and readiness to collaborate with a flexible branch team.

Skills

Customer Service
Needs-Based Selling
Banking Transactions
Customer Relationship Building
Active Listening
Problem Solving
Digital Banking Guidance
Personal Banking Knowledge
Credit Card Knowledge
Cash Handling and Reconciliation
Risk and Compliance
Money Laundering Awareness
Communication
Organization
Team Collaboration
Referral Generation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Personal Banking
Credit Cards
Banking Transactions
Customer Inquiries
Needs-Based Conversations
Financial Solutions
Digital Banking
Self-Service Banking
Customer Referrals
Cash Management
Cash Reconciliation
Branch Operations
Inventory Management
Service Level Agreements
Risk Management Framework
Risk Appetite
Regulatory Compliance
Privacy Protection
Anti-Money Laundering
Suspicious Activity Reporting
Marketing Promotions
Customer Experience
Social Media
Tablets
Smartphones
Online Tools
Team Collaboration

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