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Added 1 min ago
CC
Member Service Representative 1 - Union
Coastal Community
Tofino, BC
- Full-time
…work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales and service,…
Added 1 min ago
SG
Bilingual French Financial Services Representative
SinglePoint Group International Inc
Toronto, ON
- Full-time
Experience: Prior experience in a customer service or sales role is preferred.
Added 1 min ago
S
Senior Client Services Coordinator
SGS
Burnaby, BC
- Full-time
…Coordinator is a thought leader for the Minerals team, has the most experience, handles the largest clients/ projects, and leads special projects and programs to enhance customer…
Added 1 min ago
U
Route Trainee - UniFirst
UniFirst
NB · NS
- Full-time
…take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while supporting daily…
Added 1 min ago
MU
Secretary
McGill University
Canada
- Full-time
Demonstrated experience providing exceptional customer service to a diverse clientele, including academics, students, staff, and external stakeholders.
Added 1 min ago
G
Inside Sales Representative
Guillevin
Cobourg, ON
- Full-time
Known customer base, reliable and high-quality products.
Added 15 mins ago
LC
Asset Protection Representative
Loblaw Companies Limited
Mississauga, ON
- Full-time
We are hiring a full-time 11 month contract Asset Protection Representative at LSL #1003 – 5970 Mclaughlin Road, Mississauga, Ontario, L5R 3X9. This position requires open availability…
Added 15 mins ago
C
Financial Services Representative - Mascouche
CIBC
Mascouche, QC
- Full-time
Client Service, Customer Experience (CX), Digital
Added 15 mins ago
Production Planner - FAL
Westerkirk
Calgary, AB
Two or more years of experience in production planning, manufacturing scheduling, material planning, production control, or a related manufacturing operations role.
Added 15 mins ago
W
Production Support
WYLD
Pitt Meadows, BC
- $22 to $27 CAD / hour
- Full-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals…
Added 15 mins ago
Surgical Services Secretary - Operating Room
Women's College Hospital
Toronto, ON
Book complex tests, procedures and appointments to enhance the patient experience and clinic optimization
Added 15 mins ago
SE
HR Specialist
Schneider Electric
Montreal, QC
- Full-time
Provide HR support to employees and managers through phone calls, live chat, tickets, and email, delivering a consistent and positive customer experience.
Added 15 mins ago
BH
Sr. Supply Chain Representative - Order Management
BISSELL Homecare
Mississauga, ON
- Full-time
The Sr. Supply Chain Representative – Order Management reports directly to the Retail Accounts Supervisor. This position is responsible for interacting with assigned accounts, with…
Added 16 mins ago
PT
Electrician
Paladin Technologies
Quesnel, BC
- Full-time
Consistently provide high levels of customer service.
Added 16 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
The Business Development Representative (BDR) is a critical frontline member of WoodGreen’s Corporate Engagement and Workforce Solutions Team. We are seeking candidates with experience in…
Added 16 mins ago
GB
Independent Sales Representative – Men’s Personal Care
GUCK Brands
Toronto, ON
- Full-time
No inventory investment required by the representative
Added 16 mins ago
TH
Merchandise Execution Associate Part Time - 7180 Winnipeg North
The Home Depot Canada
Winnipeg, MB
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 16 mins ago
T
Coordonnateur du service à la clientèle sur place/ Onsite Customer Service Coordinator
Transcat
Montreal, QC
- Full-time
The Onsite Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. This role is responsible for communicating and coordinating with…
Added 16 mins ago
S
Senior Client Services Coordinator
SGS
Lakefield, ON
- $27 to $29 CAD / hour
- Full-time
…Coordinator is a thought leader for the Minerals team, has the most experience, handles the largest clients/ projects, and leads special projects and programs to enhance customer…
Added 16 mins ago
TL
Sales Development Representative
The Leadership Agency
Toronto, ON
- Full-time
1–2 years of relevant work experience in a sales or customer-facing role
Added 16 mins ago
OH
Parts Representative
Omega Holdings
Ingersoll, ON
- $21 to $24 CAD / hour
- Full-time
The Parts Representative will support the company’s customers by identifying parts requirements, providing product and order information, processing parts orders, and resolving customer…
Added 16 mins ago
IS
Tier 2 I.T. Administrator
IMP Solutions
Halifax, NS
- Full-time
…candidate will bring strong technical expertise, excellent customer service skills, and a proactive approach to…
Added 16 mins ago
IS
Tier 1 Service Desk Associate
IMP Solutions
Halifax, NS
- Full-time
…consultants offer outstanding technical capabilities, solid business experience, and a commitment to customer-centered…
Added 16 mins ago
WG
Customer Service Representative
Watson Gloves
Calgary, AB
- Full-time
With 108 years of experience, Watson Gloves is North America’s single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a…
Added 16 mins ago
EC
Reliability Manager
Electricity Canada
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Contract
Work with reliability program participants in their respective committees to deliver value-add services while ensuring a positive customer experience.

BMO

Customer Service Representative

Trail, BC, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/29/2026

Address:

1498 Bay Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support branch operational activities and collaborate with team members to achieve business objectives while ensuring compliance with risk and regulatory policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a professional presence to effectively assist customers with their banking needs.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Sales
Banking services

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Business Banking
Regulatory Requirements

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