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Added 10 mins ago
M
Senior Manager, Commercial Management – Ontario Line
Metrolinx
Canada
- Full-time
Our Rapid Transit Commercial Management Office is looking for a Senior Manager, Commercial Management to support Elevated guideway Stations (EGS) Ontario Line subway project. You will lead…
Added 10 mins ago
FG
Laline - Store Manager - Fairview Mall
Fox Group Canada Inc.
Toronto, ON
- Full-time
As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Area Manager, you will drive the growth and awareness of Laline in your store…
Added 10 mins ago
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T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON · FCP
- Full-time
Lead requirements gathering sessions with Finance, Regulatory, Risk, and Technology stakeholders.
Added 10 mins ago
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Cyber Controls Testing Analyst
BMO
Toronto, ON · YNG
- Full-time
…continuous improvement insights. Executes testing, monitoring and operational activities of various complexity based on assigned portfolio ensuring adherences to established service levels…
Added 10 mins ago
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Associate or Vice President, Global Markets
BMO
Montreal, QC · HO
- Full-time
…based on customer flow and experience while minimizing bank risk and adhering to position and loss limits as designed by Trading Products LOB Head. This position is expected to work closely…
Added 10 mins ago
Team Lead - Outreach
Canadian Mental Health Association- Peel Branch
Brampton, ON
…front line staff of the Outreach team and support the Program Manager in providing clinical and operational support during their…
Added 11 mins ago
A
Cyber Security Analyst
AltaLink
Calgary, AB
- Full-time
The Information Systems Operations team has a Cyber Security Administrator position available to provide operational support to the Cyber Security team, including supporting incident…
Added 11 mins ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
…Canada and the US. In relation to these initiatives and some operational requirements we require an Infrastructure Architect/Implementer to assist with our design and upgrade implementation…
Added 11 mins ago
RI
VMware Specialist ( VCF 9.x)
Raas Infotek
AB · Edmonton, AB
- Contract
…Canada and the US. In relation to these initiatives and some operational requirements we require an Infrastructure Architect/Implementer to assist with our VMware design and upgrade…
Added 25 mins ago
Advisor, HSE
WSP
AB · Edmonton, AB
…business sectors. As an Advisor, HSE, you will partner with operational leaders and project teams to anticipate risk, strengthen project planning and implement practical solutions that…
Added 25 mins ago
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Credit Manager
BMO
Sudbury, ON
- Part-time
…of the assigned portfolios are maintained within the Bank’s risk tolerance, policies & procedures, and meet financing guidelines. Supports credit adjudication operations and initiatives.…
Added 25 mins ago
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Articling Student, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
…counsel. Provides services ensuring all administrative and operational processes and control standards are followed and contributes to the effective and efficient operation of the business…
Added 25 mins ago
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Articling Student - Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
…counsel. Provides services ensuring all administrative and operational processes and control standards are followed and contributes to the effective and efficient operation of the business…
Added 25 mins ago
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Registered Nurse (Acute@Home Command Centre), Time Limited Temporary Part Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
…role maintains oversight of patient census, acuity, clinical risk and available resources. The Registered Nurse serves as the central point of contact for all community staff, physicians,…
Added 25 mins ago
SH
Registered Nurse (Acute@Home Command Centre), Time Limited Temporary Full Time (4)
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
…role maintains oversight of patient census, acuity, clinical risk and available resources. The Registered Nurse serves as the central point of contact for all community staff, physicians,…
Added 26 mins ago
TI
Solutions Architect
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
Partner with the project manager to translate architecture deliverables into sequenced activities,
Added 26 mins ago
AW
Director Asset Protection
Arrow Workforce Solutions
Toronto, ON
- $220,000 to $230,000 CAD / year
- Full-time
The successful candidate will provide strategic direction, strengthen operational controls, minimize financial losses, mitigate business risks, and ensure the effective execution of asset…
Added 26 mins ago
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Events Manager
Indigo
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and…
Added 26 mins ago
S
Senior Project Manager
Swoon
Toronto, ON
- $80 to $90 CAD / hour
- Contract
We’re seeking an experienced Senior Project Manager to lead complex business and technology initiatives within a financial services environment.
Added 41 mins ago
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Investigations Officer
RBC
Halifax, NS · Bedford, QC
- Full-time
Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
Added 55 mins ago
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Senior Analyst, Enterprise Delivery Orchestration & Reporting
TD
Toronto, ON
- Full-time
Apply consistent criteria across customer and stakeholder impacts, cross-segment dependencies, technology, operational and change readiness, risk and controls, downstream impacts and…
Added 55 mins ago
T
Data Designer II
TD
Toronto, ON
- Full-time
Provide expert guidance within projects and other various change initiatives to support data impact assessments and data risk mitigation
Added 55 mins ago
TE
Project Manager, Reliability Execution
TC Energy
Airdrie, AB · Calgary, AB
- Full-time
As a Project Manager, Reliability Execution, you will be a key contributor to the management of complex facility maintenance work, supporting the reliable operation and continuous…
Added 55 mins ago
Manager HOPE Program
360°kids
Markham, ON
The Manager of HOPE Program oversees all aspects of the HOPE program. Duties include: managing the day-to-day operations (e.g. provision of recreation, community supports, outreach, etc.);…
Added 55 mins ago
HR
Manager, Primary Care Programs and Clinical Operations
Humber River FHT
Toronto, ON
- Full-time
Humber River Family Health Team is seeking a collaborative and experienced Manager, Primary Care Programs and Clinical Operations to lead the day-to-day operations of its assigned…

BMO

Customer Service Representative

Trail, BC, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/29/2026

Address:

1498 Bay Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support branch operational activities and collaborate with team members to achieve business objectives while ensuring compliance with risk and regulatory policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a professional presence to effectively assist customers with their banking needs.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Sales
Banking services

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Business Banking
Regulatory Requirements

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