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Added 15 mins ago
B
Investment Associate, Private Wealth
BMO
Markham, ON · UPMA
- Full-time
…This integrated approach enables a more personalized client experience while giving team members exposure to a broad range of expertise, capabilities, and career paths. We foster a culture…
Added 15 mins ago
SRCE-26-655, EREC, Term Building Operator
Nova Scotia Regional Centres for Education & CSAP
St. Peter's, NS
Red Seal journeyperson certification in a building trade or third class power engineer license; and Five years’ experience working in preventative maintenance, operation and repair of…
Added 15 mins ago
Case Coordinator
Winnipeg Regional Health Authority
Steinbach, MB
Reporting to the Manager Health Services, the Case Coordinator will operate with a high degree of independence as a member of the multidisciplinary team. The incumbent is responsible for…
Added 15 mins ago
Administrative Support (Clerk 4)
The Government of Nova Scotia
Halifax, NS
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment…
Added 30 mins ago
NC
Member Associate (Temporary)
Northern Credit Union
Pembroke, ON
- Full-time
The Member Associate proactively ensures members receive exceptional service by identifying cross-selling opportunities and referring members to the appropriate sales representative,…
Added 30 mins ago
MO
Bilingual Leasing Portfolio Representative
Meridian OneCap Credit Corp.
Burnaby, BC · Toronto, ON · Montreal, QC · Etobicoke, ON
- $59,800 to $65,000 CAD / year
- Full-time
The Bilingual Leasing Portfolio Representative is responsible for providing straightforward and knowledgeable service through daily interactions to create a relationship of mutual trust and…
Added 44 mins ago
P
PepsiCo Beverages Full-Time Sales Representative
PepsiCo
Calgary, AB
- Full-time
- Contract
As a Relief Sales Representative for PepsiCo Beverages Canada, you will be covering vacations and sick days for the Territory Sales Representatives. The goal of this entry level position is…
Added 44 mins ago
AF
Outside Sales Representative
Action Furnace
Red Deer, AB
- Full-time
…is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an…
Added 44 mins ago
KP
Secondary LTO- Cobourg Collegiate Institute - 1.0 FTE (Transportation Technology qualifications Required)
Kawartha Pine Ridge District School Board
Cobourg, ON
- Full-time
Kawartha Pine Ridge District School Board is committed to a qualified workforce that is representative of the diversity of the people of Ontario and across the communities we serve. We…
Added 44 mins ago
H-
Temporary Student Supervision Monitor
HPEDSB - Hastings and Prince Edward District School Board
Belleville, ON
- Internship
Minimum of three (3) months of related experience working with adolescents, preferably in a school setting.
Added 45 mins ago
D
Advisor, Business development and sales support
Desjardins
Montreal, QC
- Full-time
…and services through multiple distribution channels based on member/client needs and current strategies and practices. You help develop and maintain business relationships with important…
Added 45 mins ago
MO
Bilingual Leasing Portfolio Representative
Meridian OneCap Credit Corp.
Toronto, ON
- $59,800 to $65,000 CAD / year
- Contract
The Bilingual Leasing Portfolio Representative is responsible for providing straightforward and knowledgeable service through daily interactions to create a relationship of mutual trust and…
Added 45 mins ago
HD
Speech & Language Pathologist
Halton District School Board
Burlington, ON
- Full-time
Lived experience as a member of an equity-deserving group
Added 59 mins ago
M
Senior Financial Analyst
Manulife
Toronto, ON · Montreal, QC
- Full-time
…forward-thinking team that thrives on innovation and collaboration. Every member of our team contributes to a supportive environment where we celebrate achievements and take pride in the…
Added 59 mins ago
M
Manulife Bank, Contact Centre Supervisor
Manulife
Montreal, QC
- Full-time
…coaching, mentoring, and development opportunities to each team…
Added 1 hour ago
PT
Electrician
Paladin Technologies
Fort St. John, BC
- Full-time
3-5 years of experience in a technical role within the integrated security industry.
Added 1 hour ago
TT
Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
…related field, or an equivalent combination of education and…
Added 1 hour ago
Education Facilitator & Infection Control Practitioner
Winnipeg Regional Health Authority
MB · Flexible in Manitoba, MB
…& Infection Control Practitioner participates as an active member of the Regional Staff Development, IP&C Department through collaboration in the planning, development, coordination,…
Added 1 hour ago
D
Wealth Management Advisor
Desjardins
Quebec, QC · Caisse Desjardins de Limoilou
- Full-time
…loans and insurance products. You use your expertise to balance member/client satisfaction, business objectives, profitability and sound and prudent risk management. You work with various…
Added 1 hour ago
Senior Project Manager - Wastewater Treatment Services
CDM Smith
Burnaby, BC
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey.…
Added 1 hour ago
IM
Health And Safety Coordinator
Iron Maple
Dartmouth, NS
- Full-time
…Brennan. Together, they bring more than 120 years of construction experience to the…
Added 1 hour ago
G&
Forward Deployed AI Engineer
Groom & Associés / Associates
Montreal, QC · Greater Montreal Metropolitan Area
- $140,000 to $180,000 CAD / year
- Full-time
…considered. Candidates should bring at least three years of relevant…
Added 1 hour ago
C
Financial Services Representative
CIBC
Toronto, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 2 hours ago
HR
Sales Associate - Retail
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $18.42 CAD / hour
- Part-time
…may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:…
Added 2 hours ago
CSSR2
UFA Co-operative Ltd.
St. Paul, AB
Reporting to the Store Manager or Assistant Store Manager, the Customer Sales & Service Representative (CSSR) delivers exceptional customer service while supporting the sale of agricultural…

BMO

Customer Service Representative

Trail, BC, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/29/2026

Address:

1498 Bay Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support branch operational activities and collaborate with team members to achieve business objectives while ensuring compliance with risk and regulatory policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a professional presence to effectively assist customers with their banking needs.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Sales
Banking services

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Business Banking
Regulatory Requirements

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