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Added 10 mins ago
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Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned…
Added 10 mins ago
CT
Shift Manager
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
…than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one…
Added 10 mins ago
Product Manager, Digital Banking (18 Month Contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
…Banking and working alongside senior management, the Product Manager is responsible for devising strategies and leading projects to optimize customer service via Equitable Bank’s digital…
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Estate Insurance Associate
BMO
Toronto, ON · Vaughan, ON · VMC
- Full-time
…in support of Estate and Insurance Advisors (EIA). Provides services to EIA, their clients and business partners ensuring operational processes and compliance regulations are followed in…
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Director, Capital Markets - Capital Allocation & Management
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 10 mins ago
AB
Procurement Specialist – Procurement
Alberta Blue Cross
AB · Hybrid
- Full-time
Reporting to the Manager, Strategic Sourcing and Procurement, the Procurement Specialist supports assigned spend categories by coordinating contract renewals, executing low to medium dollar…
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Billing Specialist
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The ASO Billing Specialist is responsible for ensuring accurate and timely billing for Administrative Services Only (ASO) accounts. This role involves daily monitoring and management of…
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AM
Local Client Manager - Vancouver
A.P. Moller - Maersk
Vancouver, BC
- Full-time
A LCM maintains strong business relationships with Maersk’s Strategic Accounts and is responsible for YoY growth across the Maersk product and services portfolio. LCM’s offer transportation…
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Back-end Developer – Proactive Hiring
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Design and implement robust, scalable, and secure backend services and middleware components that power business logic, ensuring alignment with architectural best practices and business…
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NB
Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
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Sales Director
Gordian
Canada
- Full-time
Gordian is seeking a dynamic Sales Player-Coach to join our Canadian team, focusing on business development for Gordian Facilities Capital Planning SaaS and services solutions. This…
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NB
Senior Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
…Its mission is to protect the company's capital and minimize business risk related to client transactions while ensuring compliance with credit policy, transaction settlement rules and the…
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INFORMATION TECHNOLOGY SPECIALIST (NETWORK)
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Cherry Point, AB
- Full-time
You will ensure the rigorous application of information security/information assurance policies, principles and practices in the delivery of network services.
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NB
Product Owner CIAM
National Bank of Canada
Montreal, QC
- Full-time
A career as a product owner business capability in the Identity
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Banking Advisor
National Bank of Canada
Courtenay, BC
- Full-time
…Proposal Generation, Readiness, Retirement Planning, Small Business Management, Solution implementation, Standards Compliance, Succession products and services, Taxations, Teamwork,…
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NB
Manager, Financing Solutions - Private Banking 1859
National Bank of Canada
Quebec, QC
- Full-time
A career as a Manager, Financing Solutions in the commercial Banking and private Banking 1859 team at National Bank means working closely with Senior private Bankers and several internal…
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NB
Residential Financing Specialist
National Bank of Canada
Bathurst, NB
- Full-time
experience in business development, ideally within the financial services
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NB
Residential Financing Specialist
National Bank of Canada
Quebec, QC
- Temporary
generated through your business development efforts.
Added 25 mins ago
CO
Supervisor, Revenue Services
City of Whitehorse
Whitehorse, YT
- Full-time
Reporting to the Manager, Financial Services, the Supervisor, Revenue Services provides strategic leadership and operational oversight for the City of Whitehorse’s revenue functions,…
Added 25 mins ago
CB
Financial Analyst
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
…transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and…
Added 25 mins ago
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Financial Controller
Torus Talent
Vancouver, BC
- Full-time
Partnering with senior leadership to provide financial analysis and business insights.
Added 25 mins ago
TT
Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Conduct business and process analyses, cost-benefit assessments, and feasibility studies, and provide data-driven recommendations to enhance asset management, maintenance strategies, and…
Added 25 mins ago
NB
Manager Administrative Support
National Bank of Canada
Vancouver, BC
- Full-time
…team of account representatives, and you report to the Senior Manager – Real Estate Administrative Sales Support based in Montreal. Our team stands out for its attention to detail and its…
Added 25 mins ago
EB
Product Manager, Digital Banking (18 Month Contract)
EQ Bank
Toronto, ON
- Contract
…Banking and working alongside senior management, the Product Manager is responsible for devising strategies and leading projects to optimize customer service via Equitable Bank’s digital…
Added 25 mins ago
NB
Business Development Representative
National Bank of Canada
Toronto, ON
- Full-time
As a Business Development Representative (Internal Distribution) you will proactively identify and qualify Advisors and Financial Planners throughout the National Bank Branch Network for…

BMO

Customer Service Representative

Coquitlam, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/04/2026

Address:

1161 The High Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also support operational activities, manage cash transactions, and ensure compliance with regulatory and risk management policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital banking
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Team collaboration
Sales
Organization skills
Technical proficiency

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Business Banking
Social Media
Tablets
Smart Phones
Operational Support
Regulatory Requirements

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