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Added 6 mins ago
VC
Senior Talent Acquisition Advisor (Defence and Aerospace)
VTRAC Consulting Corporation (WBE)
Toronto, ON · Greater Toronto Area, Canada
- $80 to $90 CAD / hour
- Part-time
Position Type: Contract – four months, part-time
Added 6 mins ago
NB
Product Owner CIAM
National Bank of Canada
Montreal, QC
- Full-time
and coaching and mentoring support are available to you at any time.
Added 6 mins ago
NB
Manager, Financing Solutions - Private Banking 1859
National Bank of Canada
Quebec, QC
- Full-time
At private Banking 1859, you are part of a large team of colleagues who support commercial clients. You report to the Senior Manager. Our team stands out for its collaboration, diversified…
Added 6 mins ago
NB
Residential Financing Specialist
National Bank of Canada
Bathurst, NB
- Full-time
part of a branch-based team, supported by a Residential Financing Manager who
Added 6 mins ago
SS
Account Manager, PR & Media Relations
Swerve Strategic Marketing
Burlington, ON
- Full-time
You've built the experience. Now it's time to lead.
Added 6 mins ago
EB
Product Manager, Digital Banking (18 Month Contract)
EQ Bank
Toronto, ON
- Contract
…Banking and working alongside senior management, the Product Manager is responsible for devising strategies and leading projects to optimize customer service via Equitable Bank’s digital…
Added 6 mins ago
WO
Senior Accountant, Properties
WP Osborne Executive Search Inc.
Toronto, ON
- Full-time
Reporting to the Manager, Finance, the Senior Accountant is a key member of the Core Stewardship team, responsible for reviewing financial results submitted by third-party property managers…
Added 6 mins ago
NB
Account Manager, Business Flex
National Bank of Canada
Châteauguay, QC
- Full-time
A career as an Account Manager at Business Flex means being part of a dynamic team of experts. It also means taking care of the entrepreneurial customers who contact Business Flex and the…
Added 6 mins ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
Within the Credit Analytics and Integrated Risk Management sector, which brings together 140 colleagues, you will be part of a five-person team and report to the Senior Manager, Stress…
Added 6 mins ago
NB
Manager, Financing Solutions - Private Banking 1859
National Bank of Canada
Montreal, QC
- Full-time
At private Banking 1859, you are part of a large team of colleagues who support commercial clients. You report to the Senior Manager. Our team stands out for its collaboration, diversified…
Added 6 mins ago
NB
Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
Within the Financial crime and regulatory projects sector, you will be part of the FinCrim Data Warehouse team and report to the Senior Manager – Technology Delivery – Data and Analytics.…
Added 6 mins ago
NB
FSO-ServiceNow Developer
National Bank of Canada
Montreal, QC
- Full-time
You are part of a large team of 46 colleagues in the Request Management sector and report to the it manager. Our team stands out for its commitment to innovation and the quality of the…
Added 6 mins ago
CF
Directeur/directrice du développement des affaires
CI Financial
Montreal, QC
- Full-time
…partenariats et des relations plus solides, à augmenter la part de marché de GMA CI sur le territoire et à développer des pistes de vente de haute qualité pour le vice-président de district…
Added 6 mins ago
NB
Senior Analyst US Tax Operations
National Bank of Canada
Montreal, QC
- Full-time
Reporting to the Senior Manager of U.S. Tax Operations, you will be part of a team of 12 colleagues and play a key role in developing the sector's practises and quality.
Added 6 mins ago
MR
Project Manager and Process Analyst
McLennan Ross LLP
Calgary, AB
- Full-time
Your work will show. This role touches every part of the firm, from finance and HR to IT and practice support. When a process runs smoother or a rollout lands well, people will notice and…
Added 6 mins ago
Licenced Practical Nurse
Lookout Housing and Health Society
Abbotsford, BC
…Reduction Program under the direction of the Health Programs Manager, including oversight of harm reduction supplies throughout the Society, orienting and supporting staff to carry out…
Added 6 mins ago
E
Laundry Aide
Extendicare
Winnipeg, MB · Beacon Hill Lodge
- Part-time
Reporting to the Environmental Services Manager, the Laundry Aide collects receives, washers, dries and folds linens and hangs personal clothing, in accordance with established policies and…
Added 6 mins ago
V
Full Time Shuttle Driver for The Revalie (University)
Voyago
Ottawa, ON
- Full-time
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program for part time employees, a great company perks program, a $2000 Retention…
Added 6 mins ago
MI
Program Manager, HR Systems
Magna International
Aurora, ON
- Full-time
The HR Systems Program Manager is accountable for the end-to-end planning, governance and delivery of complex enterprise HR technology initiatives, including Workday and Dayforce…
Added 6 mins ago
Cloud FinOps Manager
The Canada Life Assurance Company
Toronto, ON
We are looking for a Manager, Cloud FinOps. This is a single-contributor / individual-contributor role with no direct people-management responsibilities, with a mandate to provide…
Added 6 mins ago
Systems Engineering
BWXT
Peterborough, ON
Reporting to the Systems Engineering Manager, this role entails supporting the technical direction for the overall project and supporting technical interfacing to both internal and external…
Added 6 mins ago
B&
Civil Engineer - Water
Black & Veatch Family of Companies
Markham, ON
- $115,280 to $192,140 CAD / year
Participation in scheduling, budgeting, and contract administration for infrastructure projects is also part of the role, including involvement in business development and preparation of…
Added 6 mins ago
Site Manager - Infrastructure and Site Services (Permanent)
Babcock
Victoria, BC
Site Manager, Infrastructure & Site Services (Permanent)
Added 6 mins ago
Production Manager
MAHLE
AB · Tilbury, AB
The Production Manager is responsible for the overall production performance of the facility, operating on a rotating 3-shift basis. This role provides leadership for daily shop floor…
Added 6 mins ago
Territory Account Manager
Insight Enterprises, Inc.
Montreal, QC
Insight n'accepte pas les CV non sollicités de la part des recruteurs ou des agences d'emploi. Les CV non sollicités seront considérés comme des candidatures directes du candidat, et les…

BMO

Customer Service Representative

Coquitlam, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/04/2026

Address:

1161 The High Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also support operational activities, manage cash transactions, and ensure compliance with regulatory and risk management policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital banking
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Team collaboration
Sales
Organization skills
Technical proficiency

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Business Banking
Social Media
Tablets
Smart Phones
Operational Support
Regulatory Requirements

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