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Added 6 mins ago
TC
Vice President, Philanthropy
The Canadian Women's Foundation
Canada
- Full-time
…affecting diverse women, girls, Two-Spirit, trans, and nonbinary people. The Vice President, along with colleagues on the SLT, will also continue to position the Foundation as the charity…
Added 6 mins ago
WI
Highways/Roads Engineer
WSP in Canada
BC · British Columbia, Canada
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 6 mins ago
E
Senior Recruiter, GandA Marketing
Elastic
Canada
- Full-time
…data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the…
Added 6 mins ago
F
Co-Founder & CEO - AI Automation for Growing Companies
FutureSight
Canada
- Full-time
…company knows AI is its next growth lever, but few have the people to turn it into working systems. Implementation is the scarce resource. Loomwork helps them find where AI will pay off,…
Added 6 mins ago
F
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight
Canada
- Full-time
…businesses that have always treated clean books as a luxury. The people stay. Agents take the routine work, and staff move into advisory and client work where accountability and judgment…
Added 6 mins ago
F
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight
Canada
- Full-time
…businesses that have always treated clean books as a luxury. The people stay. Agents take the routine work, and staff move into advisory and client work where accountability and judgment…
Added 6 mins ago
Total Rewards Analyst
UFA Co-operative Ltd.
Calgary, AB
At UFA, we are more than an agricultural cooperative. We are a team of passionate people who work together to support rural communities, Canadian producers, and each other every day.
Added 6 mins ago
Business Advisor - Kildonan Place Branch, Winnipeg MB
Scotiabank
Winnipeg, MB
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional…
Added 6 mins ago
K
Head of Brand & Impact
KittySpout
Remote, Canada
- $85,000 to $120,000 USD / year
- Full-time
- Remote
…Head of Brand & Community to join our team! You will own how people see and feel about our two brands: the brand story and identity, and the brand moments that build awareness and goodwill,…
Added 6 mins ago
K
Head of Brand Marketing
KittySpout
Remote, Canada
- $85,000 to $120,000 USD / year
- Full-time
- Remote
…Head of Brand & Community to join our team! You will own how people see and feel about our two brands: the brand story and identity, and the brand moments that build awareness and goodwill,…
Added 6 mins ago
W
Senior Specialist, Item File (SQL/Python)
Walmart
Mississauga, ON
- Full-time
The role serves as a key partner to Merchandising, Supply Chain, Technology, and cross-functional business teams by ensuring accurate item setup, maintenance, governance, and data quality…
Added 6 mins ago
K
Director of Brand & Communications
KittySpout
Remote, Canada
- $85,000 to $120,000 USD / year
- Full-time
- Remote
…Head of Brand & Community to join our team! You will own how people see and feel about our two brands: the brand story and identity, and the brand moments that build awareness and goodwill,…
Added 6 mins ago
K
Brand & Community Lead, DTC Pet Brand
KittySpout
Remote, Canada
- $85,000 to $120,000 USD / year
- Full-time
- Remote
…Head of Brand & Community to join our team! You will own how people see and feel about our two brands: the brand story and identity, and the brand moments that build awareness and goodwill,…
Added 6 mins ago
LC
Asset Protection Representative
Loblaw Companies Limited
Ottawa, ON
- Part-time
Do you have an instinct for spotting risks, a commitment to justice, and the drive to protect people and property? Join one of Canada’s most prominent and most respected Asset Protection…
Added 6 mins ago
NA
Data and Insights Analyst
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…Insight Analyst works with other members of the team to provide business intelligence for decision makers across campus. The Data & Insight Analyst builds and maintains the data models,…
Added 6 mins ago
RT
Conseiller(ère) principal(e), Développement des cadres / Principal Adviser, Executive Development
Rio Tinto
Montreal, QC
- Full-time
Added 6 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
…deliver the desired customer experience and achieve overall business…
Added 6 mins ago
AI Practise Lead (CCaaS)
Bell
Mississauga, ON
…the members of #TeamBell and we’re always on the lookout for people with great skills and…
Added 7 mins ago
F
Co-Founder & CEO - AI Automation for Growing Companies
FutureSight
Canada
- Full-time
…company knows AI is its next growth lever, but few have the people to turn it into working systems. Implementation is the scarce resource. Loomwork helps them find where AI will pay off,…
Added 7 mins ago
TR
Agile Delivery Lead - AI & Automation
Thomson Reuters
Toronto, ON
- Full-time
Partner with LSM leaders, automation experts, and engineers to maintain a cardinally ordered backlog that makes clear what is first, second, and third in priority.
Added 7 mins ago
WI
Advisor, HSE
WSP in Canada
AB · Edmonton, AB
- Full-time
Help shape a strong culture of health, safety and environmental excellence across WSP’s business sectors. As an Advisor, HSE, you will partner with operational leaders and project teams to…
Added 7 mins ago
GL
Senior Security Engineer (Palo Alto)
goeasy Ltd.
Mississauga, ON
- Full-time
…something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious…
Added 7 mins ago
S
Operations and Business Manager
SafetyCo
Toronto, ON · Greater Toronto Area, Canada
- Contract
The Operations & Business Manager is the operational backbone of SafetyCo’s Workforce division. This is a fast-paced, high-ownership role for someone who thrives on juggling multiple…
Added 7 mins ago
H
Director of Product Marketing (Hybrid)
Homebase
Toronto, ON
- $200,000 to $260,000 USD / year
- Full-time
As our Director of Product Marketing, you will own how Homebase wins small business owners. That means the story we tell, how we price and package, which industries we go after, and what…
Added 7 mins ago
BC
Principal Advisor, Finance Transformation and Special Projects
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
You’ll report to the Corporate Controller and serve as a business partner to optimize financial processes. You’ll lead strategic projects and help continuously improve corporate finance…

BMO

Customer Service Representative

Coquitlam, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/04/2026

Address:

1161 The High Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also support operational activities, manage cash transactions, and ensure compliance with regulatory and risk management policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital banking
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Team collaboration
Sales
Organization skills
Technical proficiency

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Business Banking
Social Media
Tablets
Smart Phones
Operational Support
Regulatory Requirements

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