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Added 10 mins ago
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Manufacturing Automation Manager/Team Leader
Ciena
Ottawa, ON · Quebec, QC
- $146,600 to $234,200 CAD / year
- Full-time
…optical products at global scale. The Manufacturing Automation Manager provides technical and people leadership to advance automation strategy, partner manufacturing readiness, and…
Added 10 mins ago
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Senior Manager, Commercial Management – Ontario Line
Metrolinx
Canada
- Full-time
Our Rapid Transit Commercial Management Office is looking for a Senior Manager, Commercial Management to support Elevated guideway Stations (EGS) Ontario Line subway project. You will lead…
Added 10 mins ago
RC
Production Assembler
Reliable Controls
Edmonton, AB
- Full-time
…delivery and continuous improvement. Reporting to the Operations Manager, you will help achieve operational excellence, product quality, and customer satisfaction. This role offers the…
Added 10 mins ago
W
Pharmacy Assistant
Walmart
Ottawa, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 10 mins ago
TA
Customer Success Manager, Scaled Accounts
Tali AI
Toronto, ON
- Full-time
🧰 Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product.
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T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON · FCP
- Full-time
Translate business requirements into actionable technical specifications.
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Cyber Controls Testing Analyst
BMO
Toronto, ON · YNG
- Full-time
Technical proficiency gained through education and/or business experience.
Added 10 mins ago
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Senior Analyst, Credit Risk Analytics, Stress Testing (12 Month Contract)
BMO
Toronto, ON · FCP
- Full-time
Technical proficiency gained through education and/or business experience.
Added 10 mins ago
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Associate or Vice President, Global Markets
BMO
Montreal, QC · HO
- Full-time
Read, analyze and interpret common technical journals, financial reports, and legal documents to better serve client needs.
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Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…is well suited to an engineer who wants to strengthen their technical capabilities, take meaningful ownership of their work and continue developing within a team that values engineering…
Added 10 mins ago
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Mechanical Supervisor
Orion Steel Group
Regina, SK
- Full-time
This position reports to the Mechanical Maintenance Manager.
Added 10 mins ago
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Manager, Fund of Funds - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
Provide technical accounting/industry knowledge to clients as needed
Added 10 mins ago
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Cyber Security Analyst
AltaLink
Calgary, AB
- Full-time
Assemble and coordinate with technical teams and third-party vendors to resolve moderate to low complexity incidents as quickly and efficiently as possible
Added 10 mins ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
We are looking for an experienced VMware Implementor with expertise performing VMware upgrades. This role requires a technical architect/implementator with experience planning and…
Added 10 mins ago
RI
VMware Specialist ( VCF 9.x)
Raas Infotek
AB · Edmonton, AB
- Contract
We are looking for an experienced VMware Implementer with expertise performing VMware upgrades. This role requires a technical architect/implementator with experience planning and…
Added 25 mins ago
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Manager, Assurance and Accounting
MNP
Orangeville, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 25 mins ago
Advisor, HSE
WSP
AB · Edmonton, AB
Reporting to the Regional Manager, HSE Operations, you will provide trusted advice across complex projects, influence meaningful improvements and help embed WSP’s HSE Management System into…
Added 25 mins ago
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Credit Manager
BMO
Sudbury, ON
- Part-time
Provides technical expertise to other team members, acting as a go-to person for the team.
Added 25 mins ago
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Talent Recruiter - Temporary
Air Canada
Dorval, QC
- Full-time
Reporting to Manager, Talent Acquisition, the Talent Recruiter will attract, engage, and recruit talent using various HR platforms and social media, building relationships networks.
Added 25 mins ago
Senior Advisor, Community Relations (Trois-Rivières)
VIA HFR - VIA TGF Inc
Trois-Rivières, QC
Relevant to the Manager, Community Relations based in Quebec, the Senior Advisor, Community Relations is responsible for managing relationships with stakeholders across Trois-Rivières and…
Added 25 mins ago
Engineer In Training-TS001
City of London
London, ON
The position reports to the Deputy City Manager, Environment & Infrastructure, Housing and Community Growth, or Finance Supports, or designate, for purposes of annual assignments and career…
Added 25 mins ago
Site Supervisor
Fortrex
Woodbridge, ON
Ensure that the sanitation team complies with all internal company procedures and policies, including Technical Services, Human Resources, Accounting, IT, and general customer service.
Added 25 mins ago
Shift Manufacturing Supervisor
Westinghouse Electric Company, LLC
Peterborough, ON
…We are creative. We think differently. This goes beyond our technical applications and products. We must incorporate innovation into all aspects of our business to drive greater efficiency,…
Added 25 mins ago
Manufacturing Engineering Specialist
BWXT
Peterborough, ON
Reporting directly to the Parts Manager, the Manufacturing Engineering Specialist is responsible for the estimating and execution of a broad range of manufacturing projects from commercial…
Added 25 mins ago
Quality Engineer
Woodbridge
Woodbridge, ON
Job Grade: Supervisor/Analytical/Technical (I3/T2A)

BMO

Customer Service Representative

Coquitlam, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/04/2026

Address:

1161 The High Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also support operational activities, manage cash transactions, and ensure compliance with regulatory and risk management policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital banking
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Team collaboration
Sales
Organization skills
Technical proficiency

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Business Banking
Social Media
Tablets
Smart Phones
Operational Support
Regulatory Requirements

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