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Added 12 mins ago
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Store/Warehouse Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
Working closely with Procurement, Logistics, Construction, Engineering, Quality, Project Controls, Commercial, Document Control, subcontractors, suppliers, and site teams, the…
Added 27 mins ago
HG
Building Supplies Assistant Manager
Homestar Group
Quispamsis, NB
- Full-time
…needs, from foundation to rooftop. We serve residential and commercial properties throughout the Greater Saint John Region and…
Added 27 mins ago
MG
Manager Project Management Office
Maxxit Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…beautiful, durable, easy-to-install architectural components for commercial and retail projects across North America. With manufacturing facilities in Toronto Ontario, Maxxit specializes in…
Added 27 mins ago
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Land Development Design Technologist
EXP
Calgary, AB
- Full-time
…Working closely with Project Engineers/Managers and Discipline Manager and participate and provide support to senior staff in the design of complex Land Development projects including large…
Added 27 mins ago
M
Sr. Marketing Manager, Core Surgical Innovations
Medtronic
Brampton, ON · CAN-ON Brampton
- Full-time
The Sr. Marketing Manager leads marketing strategy and execution for the Core Surgical Innovations portfolio, translating customer and market needs into plans that support portfolio growth…
Added 27 mins ago
Accountant-Shareholder Relations
Hatch
Mississauga, ON
As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through…
Added 42 mins ago
TH
Pro Sales Associate: Full Time - Chinook
The Home Depot
Canada
- Full-time
…pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The…
Added 42 mins ago
AC
Early Careers: Broker, Commercial Risk
Aon Corporation
Montreal, QC
- Full-time
As an Account Manager, you will build the skills, confidence and client-service knowledge needed to support account activity, coordinate renewals, manage documentation and serve as a…
Added 42 mins ago
RR
Project Manager II
Regal Rexnord
Langley (District), BC · Langley, British Columbia, Canada
- Full-time
We are currently looking for an experienced Project Manager to work closely with our operations and field service teams, reporting to the Manager, Project Management.
Added 58 mins ago
MG
Financial Controller
M Group of Companies
Barrie, ON
- Full-time
Partner with the Accounting Manager to establish reporting timelines, quality standards and team accountability.
Added 58 mins ago
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Manager, Global Benefits
Geotab
Toronto, ON
- Full-time
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 58 mins ago
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Manager, Global Benefits
Geotab
Waterloo, ON
- Full-time
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 58 mins ago
G
Manager, Global Benefits
Geotab
Oakville, ON
- Full-time
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 58 mins ago
IC
Director of Estimating
ITC Construction
Vancouver, BC
- Full-time
Liaise with Contracts Manager to ensure proper templates of Letters of Intent and Schedules are being used on Lump Sum Projects.
Added 1 hour ago
FR
General Manager Commercial
Foresight Recruitment Group
AB · Edmonton, AB
- $130,000 to $150,000 CAD / year
- Full-time
…real estate organization to recruit an experienced General Manager to oversee a prestigious Class AAA commercial office property in…
Added 1 hour ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- $95,000 to $100,000 CAD / year
- Full-time
Reporting to the Director of Engineering, the Construction Project Manager is responsible for overseeing and managing industrial and commercial construction projects from inception to…
Added 1 hour ago
BV
Senior Diversified Relationship Manager
Bow Valley Credit Union
Cochrane, AB
- Full-time
The Diversified Relationship Manager is responsible for developing and managing complex relationships with privately held operating businesses across a broad range of industries, providing…
Added 1 hour ago
BV
Senior Agriculture Relationship Manager
Bow Valley Credit Union
Cochrane, AB
- Full-time
The Senior Agriculture Relationship Manager develops and manages complex relationships with agricultural producers and agribusinesses, supporting their borrowing, operating, deposit, and…
Added 1 hour ago
A
Senior Manager
Ashling
Toronto, ON
- $125,000 to $140,000 CAD / year
- Full-time
As a Senior Manager, you will lead multiple project teams and workstreams within complex client engagements. You’ll be accountable for successful delivery, client value, project quality,…
Added 1 hour ago
S
Site Supervisor – Roofing
Specified
Toronto, ON
- Full-time
Specified is an established, well-respected building envelope contractor delivering commercial and institutional roofing, cladding and waterproofing projects across Ontario. As part of our…
Added 1 hour ago
S
Estimator – Service
Specified
Toronto, ON
- Full-time
Specified is an established, well-respected building envelope contractor delivering commercial and institutional roofing, cladding and waterproofing projects across Ontario. As part of our…
Added 1 hour ago
Business Analyst
Government of Alberta
AB
…with multiple technologies including web-based applications, Commercial Off-The-Shelf (COTS) products and custom applications. If you are a self-starter that thrives in a fast-paced…
Added 1 hour ago
Snr Brand & Marketing Manager
Bosa Properties Inc.
Vancouver, BC
…Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are…
Added 1 hour ago
AG
Senior Building Operator, Commercial
Aquilini Group
Vancouver, BC
- Full-time
Reporting to the Property Manager, the Senior Building Operator, Commercial is responsible for leading the day-to-day operations and maintenance across a diverse commercial portfolio of…
Added 1 hour ago
BP
Snr Brand & Marketing Manager
Bosa Properties
Vancouver, BC
- Full-time
…Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are…

BMO

Customer Service Representative

Cowansville, QC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/22/2026

Address:

108 rue Principale

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities and collaborate with branch partners to achieve business objectives while maintaining risk and compliance standards.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Transactions
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Operational Support
Relationship Management

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