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Added 13 mins ago
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Personal Banking Associate
BMO
Kamloops, BC
- Full-time
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Added 13 mins ago
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COMMERCIAL ACCOUNT MANAGER, SMALL BUSINESS - Scarborough
BDC
Toronto, ON · Scarborough
- Full-time
We are looking for a Commercial Account Manager, Small Business who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio…
Added 28 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Ste.-Foy, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 28 mins ago
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(CAN) Préposé aux caisses libre-service
Walmart
Ste.-Foy, QC
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 42 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
We are looking for an experienced manager with a strong business acumen and excellent technological expertise, recognized for their leadership, judgment, and ability to drive organizational…
Added 42 mins ago
T
Personal Banking Associate - Sainte-Marthe-sur-le-Lac (Full-time, 37.5h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Full-time
…completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be…
Added 42 mins ago
A
Chef d'équipe à temps plein - Magasin de détail adidas Montreal (#2042)
adidas
Montreal, QC
- Full-time
Effectuer toutes les transactions de vente régulières impliquant des espèces, du crédit, des chèques, etc.
Added 42 mins ago
TM
Collections Representative
thyssenkrupp Materials NA
Windsor, ON
- Full-time
Reviews past due accounts with operations teams, Dir of Credit or AR Manager monthly to discuss customer issues and overdue payments.
Added 42 mins ago
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Customer Service Representative
BMO
Deer Lake, NL
- Part-time
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Added 42 mins ago
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VP Sales Lead, Vice President and Sales Lead, Mid Market Diversified Industries, Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
…and a commitment to balanced growth through prudent risk and credit…
Added 42 mins ago
Senior Business Relationship Manager, IT
DSV
Toronto, ON
Job Posting Title: Senior Business Relationship Manager, IT
Added 1 hour ago
TS
TDS Operations Analyst I, Client Enablement
TD Securities
Toronto, ON
- Full-time
…is responsible for managing, analyzing, and updating client, credit, and settlement data across TD Securities trading and credit risk systems. We are a global team that embraces and…
Added 1 hour ago
TS
TDS Operations Analyst II, Client Enablement
TD Securities
Toronto, ON
- Full-time
…is responsible for managing, analyzing, and updating client, credit, and settlement data across TD Securities trading and credit risk systems. We are a global team that embraces and…
Added 1 hour ago
WH
Financial Services Manager
WESTGATE HONDA
London, ON
- Full-time
Westgate Honda is seeking an experienced, motivated, and customer-focused Financial Services Manager to join our Sales Department.
Added 1 hour ago
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IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
Innovation is part of our history, too. Credit unions helped introduce some of Canada’s earliest banking innovations, and that mindset continues at YNCU. We’re always looking for unmet…
Added 1 hour ago
B
COMMERCIAL ACCOUNT MANAGER, SMALL BUSINESS - Scarborough
BDC
Toronto, ON · Scarborough, ON
- Full-time
We are looking for a Commercial Account Manager, Small Business who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio…
Added 1 hour ago
UO
Trades 2 - Steamfitter
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- Full-time
Eligibility for tuition credit tuition waiver in each 12-month period as follows:
Added 1 hour ago
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Personal Banking Associate - Metcalfe (18.75 hours)
TD
Montreal, QC
- Part-time
…completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be…
Added 1 hour ago
T
TDS Operations Analyst I, Client Enablement
TD
Toronto, ON
- Full-time
…is responsible for managing, analyzing, and updating client, credit, and settlement data across TD Securities trading and credit risk systems. We are a global team that embraces and…
Added 1 hour ago
T
Personal Banking Associate - Queen-Mary (Full Time)
TD
Montreal, QC
- Full-time
…completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be…
Added 1 hour ago
T
Canadian Commercial Banking Associate
TD
Windsor, ON
- Full-time
…the test in creating business proposals based on the diverse credit, deposits and cash management needs of your…
Added 1 hour ago
VC
Sales Manager / Sales Coach-Trainer, Working Capital
Vault Credit Corporation
Montreal, QC
- Full-time
…checks. It also distributes leads, backs up the Toronto sales manager, helps run the office and its culture, and leads the team when the Director of Sales is…
Added 1 hour ago
W
(CAN) Self Checkout Attendant
Walmart
Sudbury, ON
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 1 hour ago
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Managing Director & Head, Credit and Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
The Head of Credit & Portfolio Management is the senior leader of the Portfolio Management (PM) function across Global Corporate Banking in Canada and the U.S. The role owns PM governance,…
Added 1 hour ago
B
Personal Banker
BMO
London, ON
- Full-time
Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with…

BMO

Customer Service Representative

Cowansville, QC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/22/2026

Address:

108 rue Principale

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities and collaborate with branch partners to achieve business objectives while maintaining risk and compliance standards.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Transactions
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Operational Support
Relationship Management

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