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Added 12 mins ago
T
Industrial Sales Representative - Vancouver Alberta
Tingue
AB · Alberta, Canada
- Full-time
Tingue services customers in the hospitality, healthcare, and commercial linen industry. We serve customers by solution selling all products with personal service and follow up, meeting or…
Added 12 mins ago
ML
Health, Safety & Environmental Manager
Matix Lumber
Headingley, MB
- Full-time
Matix Lumber Inc. is a family and locally owned and operated professional building supply centre that provides for all of your building needs. We are a building supply and project centre…
Added 12 mins ago
SH
Registered Nurse - Clinical Resource Team
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
…while providing team members with a structured pathway for professional growth and…
Added 12 mins ago
Project Manager, Customer Success & Account Management
GoBolt
Toronto, ON
We are looking for a Project Manager to support our Account Management and Customer Success division. In this role you will own the planning and execution of merchant projects, from new…
Added 13 mins ago
SN
196-26-6 - Special Projects Officer
Six Nations
Ohsweken, ON
- Part-time
JOB SUMMARY: Reports to and works under the direction and supervision of the Senior Manager of Environment (Nation Building Sector)
Added 13 mins ago
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195-26-5 Child Youth Case Manager
Six Nations
Ohsweken, ON
- Full-time
JOB SUMMARY: The Case Manager reports to and works under the direction and supervision of the Child & Health Program Supervisor. This position manages cases and coordinates services for…
Added 28 mins ago
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Canadian Volunteer - Knowledge & Learning Management
Alinea International
Ottawa, ON
- Volunteer
Reporting to: UCARE Project Director & Project Field Manager
Added 28 mins ago
TT
Procurement and Supply Chain Intern – Summer 2027
TTM Technologies
Toronto, ON
- Full-time
…time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to…
Added 28 mins ago
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Corporate Communications Manager (Contract)
GreenShield
Toronto, ON
- Full-time
…benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit…
Added 28 mins ago
BH
Registered Practical Nurse – Inpatient Mental Health #573-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager, Inpatient Mental Health, the Registered Practical Nurse (RPN) works collaboratively in an inter-disciplinary team to provide patient care within professional scope…
Added 28 mins ago
TC
Fundraising & Communications Manager
Toronto Cat Rescue
Toronto, ON
- Full-time
Toronto Cat Rescue is seeking an experienced Fundraising and Communications Manager to lead fundraising growth, strengthen donor and partner relationships, and oversee communications that…
Added 28 mins ago
L
Financial Service Representative - LendDirect Office 1603
LendDirect
St. Thomas, ON
- Full-time
…empowered us to develop convenient, easily accessible financial services that meet our customers' growing…
Added 28 mins ago
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Registered Nurse – Medical/Surgical #574-26
Brightshores Health System
Wiarton, ON
- Part-time
Reporting to the site Manager, the Registered Nurse is responsible for the promotion of health and the assessment of, the provision of care of, and the treatment of health conditions by…
Added 28 mins ago
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Technical Project Manager - Software Solutions
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…essential trade execution, clearing, custody, and core back-office services to top-tier financial firms and institutional clients. Operating with core values grounded in transparency,…
Added 28 mins ago
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 28 mins ago
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
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Added 28 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 28 mins ago
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Technologist Assistant - Diagnostic Imaging (CEN)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
…(SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s…
Added 28 mins ago
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Housing First Housing Mentor
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Winnipeg, MB
- Full-time
The Housing Mentor will work in collaboration with the Housing First Case Manager supporting the daily operations and support needs of participants between 18 – 30 years of age within the…
Added 28 mins ago
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Sr. Human Resources Business Partner
TK Elevator
Burnaby, BC
- Full-time
This HR professional will act as a strategic HR business partner to the regional leadership teams to create, direct and implement the HR plans that support the cascaded business strategy.…
Added 28 mins ago
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Fire Extinguisher Technician
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Grande Prairie, AB · Brogan - Grande Prairie
- Full-time
Reporting to the Business Centre's Manager, the Service Technician is responsible for completing a variety of required services and customer support both in house as well as in a mobile…
Added 28 mins ago
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Group Advantage Relationship Manager Intern
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Vancouver, BC
- Full-time
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Added 28 mins ago
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Bilingual Area Finance and Administration Manager
Securitas Canada
Ottawa, ON
- Full-time
Job Title: Bilingual Area Finance and Administration Manager
Added 28 mins ago
Senior Manager- Forensics- Assurance
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Toronto, ON
…candidate for a career opportunity in our Forensic and Integrity Services practice as a Manager or Senior…

BMO

Customer Service Representative

Cowansville, QC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/22/2026

Address:

108 rue Principale

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities and collaborate with branch partners to achieve business objectives while maintaining risk and compliance standards.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Transactions
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Operational Support
Relationship Management

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