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Added 12 mins ago
CC
Wealth Specialist
Conexus Credit Union
Macklin, SK
- Full-time
…reality. Our vision is to be the premier wealth management partner in every market we serve, providing personalized solutions for every stage of life – delivered by passionate professionals…
Added 12 mins ago
JH
Restaurant Chef - Upscale Dining
JRoss Hospitality Recruiters
Banff, AB
- Full-time
…Above all, they take pride in creating an environment where people are motivated to do their best work and every plate reflects a commitment to…
Added 12 mins ago
KB
Project Sales Associate
Kent Building Supplies
Moncton, NB
- Full-time
Project Centre Sales Representatives are sales professionals that partner with customers to fully understand their needs and assist in planning construction and renovation projects. As…
Added 12 mins ago
L
Assistant Manager, Guest Experience | Contract till June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and…
Added 12 mins ago
N
Payroll and Benefits Coordinator
Nabors
NL · St John'S, NL
- Full-time
Partner with corporate payroll departments to reconcile record discrepancies and execute transactions related to expat payroll and, local tax requirements
Added 12 mins ago
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Specialist - SHA-Provincial-Procurement Contracts
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…the development and execution of procurement operational and business plans; including cascading, monitoring, reporting, and course correction of same. The Specialist demonstrates strong…
Added 12 mins ago
Regional Manager, Workplace - Americas
Infoblox
Burnaby, BC
…Collaborating closely with Facilities, Corporate Real Estate, People & Places, IT, Security, Procurement, Finance, Legal, DEI, Benefits, ERGs, and business leaders, you will build a…
Added 12 mins ago
SI
Wireless Sales Supervisor
Staples Inc.
Pickering, ON
- Full-time
…experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the…
Added 13 mins ago
SC
Retail General Manager
Staples Canada
Mississauga, ON
- Full-time
Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
Added 13 mins ago
RU
ServiceNow Architect
RSM US LLP
Toronto, ON
- Full-time
Partner with business and technology stakeholders to understand business objectives and technical requirements and translate them into scalable ServiceNow solution architectures.
Added 28 mins ago
CN
Marketing Manager
CULT NATION
Canada
- Full-time
…approximately 50 full-time employees spanning four complementary business units: Cult Nation (record label and artist management), Cult Studio (music production), Denim (video production),…
Added 28 mins ago
G
Corporate Communications Manager (Contract)
GreenShield
Toronto, ON
- Full-time
Work seamlessly with executive leadership, People & Culture, Enterprise Change Management, Marketing and Corporate Affairs to deliver integrated communications that advance business…
Added 28 mins ago
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Technicien De Service Sur Site/field Service Technician
TEKsystems
Longueuil, QC
- $25 to $35 CAD / hour
- Full-time
Added 28 mins ago
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District Manager (East Region)
Toronto Community Housing
Toronto, ON · Scarborough, ON
- Full-time
Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.
Added 28 mins ago
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Manager, DevOps Engineering
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Partner with Software Engineering, Infrastructure, Security, Architecture and Product to consistently deliver on the committed Business Goals across organizational boundaries.
Added 28 mins ago
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Calgary, AB
- $95,000 to $110,000 CAD / year
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Added 28 mins ago
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Sr. Human Resources Business Partner
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Distribution Coordinator - Contract
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Added 28 mins ago
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Added 28 mins ago
Management and Sales Trainee
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Added 28 mins ago
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- Full-time
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Added 28 mins ago
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Added 28 mins ago
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Added 44 mins ago
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Manager, Proposals
Aird & Berlis LLP
Toronto, ON
- Full-time
Partner with lawyers and the Business Development team to capture representative matters, client insights and practice-specific credentials for use in pitches and proposals.
Added 44 mins ago
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Manager, Operational Foundations
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BMO

Customer Service Representative

Cowansville, QC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/22/2026

Address:

108 rue Principale

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities and collaborate with branch partners to achieve business objectives while maintaining risk and compliance standards.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Transactions
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Operational Support
Relationship Management

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