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Added 12 mins ago
NB
Investment Banking Analyst
National Bank of Canada
Calgary, AB
- Full-time
Added 12 mins ago
NB
Financial Service Representative
National Bank of Canada
Sherbrooke, QC
- Full-time
A career as Financial Services Representative in Investments at National Bank is an opportunity to create a positive impact for our clients. In this role, you’ll support Financial Planners…
Added 12 mins ago
R&
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 12 mins ago
BS
Bilingual Mortgage Verification Specialist
Bilingual Source
Toronto, ON
- $60,000 to $62,000 CAD / year
- Full-time
Are you experienced in reviewing financial documents, verifying income and identifying discrepancies? Do you enjoy detailed analytical work where accuracy and sound judgment make a…
Added 12 mins ago
PS
Internal Audit Manager
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $120,000 CAD / year
- Full-time
Experience with internal controls over financial reporting (ICFR) within a publicly traded company must have
Added 12 mins ago
ES
Cyber Financial Crime & Digital Investigations
Epsilon Solutions Ltd.
ON · Niagara, ON
- $25 to $30 CAD / hour
- Contract
Role: Cyber Financial Crime & Digital Investigations Analyst
Added 12 mins ago
AK
Financial Controller
Arctic Kingdom
Mississauga, ON
- Full-time
We are seeking a Financial Controller to join our team within our Mississauga location.
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P
Reimbursement & Logistics Manager
Pharmacy.ca
Toronto, ON · North York, ON
- $90,000 to $120,000 CAD / year
- Full-time
Systems, Financial Coordination & Continuous Improvement
Added 12 mins ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
A career as a senior data scientist within the Financial Crime team at National Bank means contributing to the evolution of analytical capabilities and fraud risk management strategies…
Added 12 mins ago
NB
Banking Advisor Mutual Fund Representative
National Bank of Canada
Longueuil, QC
- Full-time
Added 12 mins ago
AB
Accounting Technician
AC Belliveau Veinotte Inc. Chartered Professional Accountants
Bridgewater, NS
- Full-time
…maintaining bookkeeping records, preparing and assisting with financial statements, and supporting tax and HST compliance activities for owner-managed business clients. The role involves…
Added 12 mins ago
NB
Collection Customer Service Agent
National Bank of Canada
Montreal, QC
- Full-time
As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll…
Added 12 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
…fresh, community-focused retail. Through hands-on leadership, financial stewardship, and daily team engagement, you’ll help create an environment where both customers and team members…
Added 12 mins ago
EB
Senior Analyst, Commercial QA (12 month contract)
EQ Bank
Toronto, ON
- Contract
…million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 12 mins ago
EB
Analyst, Credit Risk Management
EQ Bank
Toronto, ON
- Full-time
…million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
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P
Outside Sales Specialist
ProxyLink
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
…environment. Experience in equipment leasing, commercial financing, financial services, or a related industry is highly…
Added 12 mins ago
NB
Digital Payments and Tokenized Assets Leader
National Bank of Canada
Montreal, QC
- Full-time
…experience in payments strategy, digital product development, financial market infrastructure, and technology ecosystem management, you will help position the Bank at the forefront of…
Added 12 mins ago
BE
Director, Project Management
Blackstone Energy Services Inc.
Toronto, ON
- Full-time
…emission reductions, clean infrastructure retrofits, structured financial support and ESG & regulatory…
Added 12 mins ago
NB
Senior Advisor, Transfer Pricing
National Bank of Canada
Montreal, QC
- Full-time
the functional and financial analyses required to support compensation for
Added 12 mins ago
IG
Financial Business Data Analyst
Infotree Global Solutions
Montreal, QC
- Contract
The Financial Data Office (FDO) under FCOO ensures the integrity, usability, and regulatory compliance of financial and operational data across Client. It operates through three key pillars…
Added 12 mins ago
B
Account Manager, MedSpa
Beautifi
Vancouver, BC
- Full-time
Beautifi is a Canadian financial technology company that offers Canadians flexible financing solutions for elective medical procedures ranging from plastic surgery to fertility, dental, and…
Added 12 mins ago
QM
Contrôleur adjoint - Pointe-Claire - 95 k$ à 120 k$ / Assistant Controller - Pointe-Claire s
Quantum Management Services Ltd.
Pointe-Claire, QC
- $95,000 to $120,000 CAD / year
- Full-time
…this role will support general accounting, month-end closing, financial reporting, and process…
Added 12 mins ago
Investment Associate (Contract position)
The Canada Life Assurance Company
Winnipeg, MB
Prepare materials for client and advisor meetings, including portfolio recommendations, transition plans, investment reviews, and financial projections.
Added 12 mins ago
Senior Advisor Associate
The Canada Life Assurance Company
ON · Mississauga Ontario, ON
In November 2023, Canada Life acquired IPC. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million…
Added 12 mins ago
D
Administrator, Revenue Control (6 Month)
Dream
Toronto, ON
- Full-time

BMO

Customer Service Representative

Deer Lake, NL, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/10/2026

Address:

10-12 Pennell's Lane

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers at a retail bank branch by handling transactions and inquiries, identifying banking and credit card needs, and providing suitable guidance or referrals. Support branch operations, manage cash, promote digital banking options, and follow risk, privacy, and regulatory requirements.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer focus, interpersonal and communication skills, basic knowledge of banking products, confidence with digital tools, and the ability to collaborate and solve problems.

Skills

Customer Service
Personal Banking
Needs-Based Sales
Customer Relationship Building
Active Listening
Problem Solving
Digital Banking Guidance
Cash Handling
Transaction Processing
Risk Management
Regulatory Compliance
Communication
Organization
Team Collaboration
Referral Generation
Financial Product Knowledge

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Personal Banking
Credit Cards
Customer Service
Needs-Based Conversations
Financial Solutions
Customer Referrals
Digital Banking
Self-Service Banking
Cash Transactions
Cash Reconciliation
Branch Operations
Inventory Management
Customer Applications
Service Level Agreements
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Financial Services
Marketing Promotions
Social Media
Tablets
Smartphones
Online Tools
Team Collaboration

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