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Added 11 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Winnipeg, MB
- Full-time
Achieve your personal sales goals (don’t worry, our training will help you get there!);
Added 11 mins ago
I
Customer Experience Manager
Indigo
Red Deer, AB
- $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 11 mins ago
B
Gestionnaire, Comptabilité en Gestion Immobilière | Manager, Property Management Accounting
Broccolini
Montréal-Ouest, QC
- Full-time
Added 11 mins ago
EK
Manager, New Store Design
Earls Kitchen + Bar
Vancouver, BC
- $95,000 CAD / year
- Full-time
Earls Kitchen + Bar is seeking a strategic and empowering Manager, New Store Design with 8+ years of experience, including a minimum of 2 years in a Senior role, to join our Store…
Added 11 mins ago
FT
Lead RMT (Registered Massage Therapist)
Forum Thermal
Calgary, AB
- Part-time
Personal Days: Up to 5 unpaid personal days annually, subject to eligibility, scheduling requirements, and management approval.
Added 11 mins ago
N(
Program Assistant (Temporary), School of Manufacturing and Automation
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
This position reports to the Academic Strategy Operations Manager/Administrative Team Lead and primarily provides administrative supports to the Academic Chair and Associate Chairs with…
Added 11 mins ago
T
Private Banker II
TD
Halifax, NS · Charlottetown, PE
- Full-time
…Our Private Bankers support everyday banking transactions, personal credit management. Our Private Bankers support our client's banking needs while connecting them with the right TD…
Added 11 mins ago
T
Manager, Customer Experience II
TD
Yorkton, SK
- Full-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 11 mins ago
T
Account Manager, Small Business
TD
Georgetown, ON
- Full-time
We focus on building strong personal and professional relationships with our Small Business Banking clients. Our dynamic professionals are committed to supporting our client needs including…
Added 11 mins ago
NC
Business Analyst (12 month term)
NAV CANADA
Ottawa, ON
- Full-time
…acceptable combination of education, related experience, and…
Added 11 mins ago
TE
Welder
TC Energy
Spruce Grove, AB · Mica Link Office
- Full-time
At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the…
Added 11 mins ago
Production Manager
Groupe AGF / AGF Group
Calgary, AB
Minimum of 5 years of experience as a production manager in a manufacturing setting;
Added 11 mins ago
CM
Addictions Counsellor, Adult Substance Use
Canadian Mental Health Association Huron Perth Addiction and Mental Health
Goderich, ON
- Full-time
Reporting to the Program Manager, the Addiction Counsellor, Adult Substance Use provides biopsychosocial support for individuals living with serious mental illness and/or addiction issues.…
Added 11 mins ago
ST
Dispatch Coordinator (Edmonton)
Steele's Transportation Group
AB · Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
Keep trucks and trailers assigned to the right freight and coordinate repairs and maintenance with the Terminal Manager.
Added 12 mins ago
C1
Senior Sourcing Manager-(Hybrid)
Central 1
Vancouver, BC · Toronto, ON
- Full-time
Wellness Flex Fund to support personal interest and activities
Added 26 mins ago
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Assistant Store Manager - Smart Centers Cambridge
RCL - Reitmans Canada Ltd/Ltée
Cambridge, ON
- Full-time
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Added 26 mins ago
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COMMERCIAL ACCOUNT MANAGER - Kamloops
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Kamloops, BC
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In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
Added 26 mins ago
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Respite/Disability Worker - Community Specialist II (In-Home)
AdaptAbilities
AB · Edmonton, AB
- $23.44 to $24.62 CAD / hour
- Full-time
…appropriate boundary setting. Non-Violent Crisis Intervention (NVCI) training, or equivalent, is required. Experience developing or implementing Behaviour Support Plans is considered an…
Added 27 mins ago
NA
Program Assistant (Temporary), School of Manufacturing and Automation
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
This position reports to the Academic Strategy Operations Manager/Administrative Team Lead and primarily provides administrative supports to the Academic Chair and Associate Chairs with…
Added 27 mins ago
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Resident Care Attendant - AgeCare Mount Ida Mews
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The Resident Care Attendant reporting to the Director of Care and/or Resident Care Manager ensures and supports the collaboration and evaluation of the resident care services in accordance…
Added 27 mins ago
OG
Social Media Manager
Onni Group of Companies
Vancouver, BC
- Full-time
Local discounts at restaurants, clothing stores, personal training, and more.
Added 27 mins ago
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Senior Travel Claims Specialist
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Reporting to the Manager, this position requires an expert in travel claims (medical, trip cancellation/interruption, baggage, accidental death and dismemberment, collision damage) for both…
Added 27 mins ago
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Sr. Specialist, Risk Oversight and Policy Support
Manulife
Toronto, ON
- Full-time
…stakeholders to support timely mitigation. Reporting to the Manager, Policy and Risk Management, the incumbent completes a defined volume of monthly reviews to assess compliance with sales…
Added 41 mins ago
SS
LPN | Permanent PT 0.4FTE | Nights 1845 to 0715
Sienna Senior Living
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- Part-time
Maintain accountability for the nursing and personal care of residents within the scope of training and licensure
Added 41 mins ago
HI
Auto Mobile Advisor
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- Full-time
As an Auto Mobile Advisor, reporting to the Branch Manager, you will build, serve, and maintain relationships with clients and local dealerships throughout the community to provide diverse…

BMO

Customer Service Representative

Deer Lake, NL, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/05/2026

Address:

10-12 Pennell's Lane

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice while handling daily banking transactions. They also support operational activities and collaborate with branch partners to achieve business objectives and improve the overall customer experience.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Interpersonal skills
Problem solving
Digital literacy
Communication skills
Organization skills
Collaboration
Risk management
Compliance
Relationship building
Active listening
Sales

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Financial Services
Cash Handling
Risk Management
Compliance
Sales
Digital Banking
Referrals
Inventory Management
Treasury
Banking Products
Credit Cards
Regulatory Requirements
Money Laundering Prevention
Relationship Management
Branch Operations

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