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Added 11 mins ago
CC
Retail Shift Leader
Canna Cabana
AB · Parsons, Edmonton, AB
- Part-time
Address: Parsons - Unit 101 3342 Parsons Road NW Parsons, Edmonton, Alberta T6N 1B5 Canada
Added 25 mins ago
I
Customer Experience Manager
Indigo
Red Deer, AB
- $42,500 CAD / year
- Full-time
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Added 25 mins ago
EK
Manager, New Store Design
Earls Kitchen + Bar
Vancouver, BC
- $95,000 CAD / year
- Full-time
Earls Kitchen + Bar is seeking a strategic and empowering Manager, New Store Design with 8+ years of experience, including a minimum of 2 years in a Senior role, to join our Store…
Added 25 mins ago
RS
Estimator and Project Manager
RWC Systems
Calgary, AB
- Full-time
Maintain current supplier and subcontractor contacts, unit pricing and labour assumptions in coordination with operations, procurement and finance.
Added 40 mins ago
FL
Inventory Coordinator
FMi Logistics Inc.
Calgary, AB
- Full-time
…extensive global supply chain experience, our team builds strong business relationships and supports the smooth flow of products across diverse markets. Clients rely on us for personalized…
Added 55 mins ago
SCM Category Manager, Pipeline Construction, Pacific Link
Trans Mountain
Calgary, AB
…values-driven individual to join our dynamic team as a SCM Category Manager, Pipeline Construction. In this role, you will lead strategic sourcing, contracting, and supplier relationship…
Added 55 mins ago
MN
Senior Account Manager
Mosaic North America
Toronto, ON
- Full-time
We're looking for a Senior Account Manager to join our B2B Experiential Marketing team, serving as a strategic client leader and trusted partner while driving the planning and execution of…
Added 55 mins ago
MN
Senior Account Manager
Mosaic North America
Vancouver, BC
- Full-time
We're looking for a Senior Account Manager to join our B2B Experiential Marketing team, serving as a strategic client leader and trusted partner while driving the planning and execution of…
Added 55 mins ago
FC
Cost Control Manager
FCC Construcción
Toronto, ON
- Full-time
Set cost control guidelines and responsibilities within a business unit or Project Control Plan.
Added 55 mins ago
BO
Operations Officer
Bank of China (Canada)
Markham, ON
- Contract
Perform other duties as assigned by the Unit Manager or Department Head.
Added 1 hour ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
A
Funding Consultant
ADP
Dartmouth, NS · Toronto, ON · Etobicoke, Ontario
- Full-time
The Funding unit within the Financial Services Department is responsible for monitoring and receipting specific wire payments for all payroll platforms. The team maintains accounts with…
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 1 hour ago
Sunglass Hut Market Manager
EssilorLuxottica Group
Mississauga, ON
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 1 hour ago
Sunglass Hut Market Manager Prairies North
EssilorLuxottica Group
Winnipeg, MB
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 1 hour ago
SCM Category Manager, Pipeline Construction
Trans Mountain
Calgary, AB
…values-driven individual to join our dynamic team as a SCM Category Manager, Pipeline Construction. In this role, you will lead strategic sourcing, contracting, and supplier relationship…
Added 1 hour ago
GC
Field Service Manager
Gunnebo Canada
Burnaby, BC
- Full-time
The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned…
Added 2 hours ago
Loadout Operator
Yara International
Belle Plaine, SK
…fertilizer. Yara International is a global fertilizer company, with operations in over 60 countries around the world. Yara's dynamic global presence and unique business model allows the…
Added 2 hours ago
Truck Driver Career Fair
Diabetes Canada / National Diabetes Trust
Newmarket, ON
Reporting to the Operations Manager, this critical role will work up to 29 hours(part-time) or 40 hours(full-time) each week, driving established routes to collect donated clothing and…
Added 2 hours ago
D
Advisor, Securities
Desjardins
Mascouche, QC
- Full-time
You help develop and maintain business relationships with members and clients. You drive results to handle special information requests from clients and promote and sell specialized…
Added 2 hours ago
FI
Payroll Manager/ Lead - SAP/ECP
FP Inc.
Toronto, ON · Scarborough, ON
- $40 to $50 CAD / hour
- Contract
Gathers, documents, and validates business requirements for year-end and payroll changes. Works with Payroll Operations, Tax, Finance, Technology, and vendor partners to make sure…
Added 3 hours ago
Cordonnateur.trice aux Approvisionnements - Procurement Coordinator
Sid Lee
Montreal, QC
Under the supervision of the Global IT Asset Manager, the IT Operations Coordinator plays a key role in the day-to-day management of IT assets and software licenses across multiple business…
Added 3 hours ago
T
Wealth Operations Officer II Preferred Candidate
TD
Toronto, ON
- Full-time
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and…
Added 3 hours ago
B
Senior Analyst, Vendor Governance
BMO
Toronto, ON · BMOPLACE
- Full-time
…vendor. The Senior Analyst will work with, and support the Manager, Vendor Management and Operations in day-to-day governance activities, and ensure effective operations and governance…

BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/29/2026

Address:

220 Yonge Street, Unit C302

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions and digital tools. They also manage operational tasks, including cash transactions and branch activities, while ensuring compliance with risk and regulatory policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, a professional presence, and the ability to help customers navigate digital banking applications.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Regulatory Requirements
Money Laundering Reporting
Personal Banking
Credit Card Needs
Branch Operations
Relationship Management

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