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Added 3 mins ago
AU
Customer Service Coordinator
Alsco Uniforms
Surrey, BC
- $20.26 CAD / hour
- Full-time
We are seeking a friendly, organized, and proactive Customer Service Coordinator (CSC) to join our Service team. In this role, you will be the first point of contact for our customers,…
Added 3 mins ago
TA
General Manager
Third Avenue Spa
Ottawa, ON
- Full-time
Working directly with ownership, you will oversee the daily operations of Third Avenue Spa, lead our team, manage financial performance, and identify opportunities for continued growth.
Added 17 mins ago
M
Group Finance Manager, Canada Enterprise Team
Microsoft
Toronto, ON
- Full-time
We are looking for a customer obsessed Group Finance Manager for the Canada Enterprise team. This is a great opportunity to become a trusted advisor to the ATU. In Microsoft's sales…
Added 17 mins ago
SC
store manager, Campbell River, B.C
Starbucks Coffee Company
Campbell River, BC
- $62,500 to $82,600 CAD / year
- Full-time
3 years retail / customer service management experience
Added 17 mins ago
C
Senior Manager, Complex Accounting
CAE
Montreal, QC
- Full-time
…driving technological advancements, Finance leaders ensuring our growth, Communicators shining a light on our story, and Legal experts safeguarding our future - every role is essential. Our…
Added 17 mins ago
MB
Territory Manager - Central Ontario (Collingwood/Barrie to Markham Region)
Muskoka Brewery
Bracebridge, ON · Toronto, ON
- Full-time
Be a strong team contributor to the overall brewery’s drive for success and growth through sharing of sales wins and insights, marketing opportunities and customer feedback.
Added 32 mins ago
SH
Sunglass Hut Market Manager Prairies North
Sunglass Hut
Fredericton, NB
- Full-time
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 32 mins ago
P
Store Manager-Devonshire Mall
Pandora
Windsor, ON
- Full-time
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering…
Added 47 mins ago
RC
Server
Retirement Concepts
Victoria, BC
- $23.89 to $25.54 CAD / hour
- Temporary
The Server reports to the Support Services Manager and/or designate and performs all aspects of service in the dining room, resident lounges and room service for residents, guests, and the…
Added 47 mins ago
YP
Business Development Manager
Yellow Pages / Pages Jaunes – Canada
Canada
- Full-time
Market Development | New Customer Growth | Remote & On the road
Added 47 mins ago
RC
Server
Retirement Concepts
Victoria, BC
- $23.89 to $25.54 CAD / hour
- Part-time
The Server reports to the Support Services Manager and/or designate and performs all aspects of service in the dining room, resident lounges and room service for residents, guests, and the…
Added 47 mins ago
RC
Community Relations Manager
Retirement Concepts
White Rock, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Community Relations Manager (CRM) reports to the General Manager (GM) and/or designate and is responsible for building relationships through community outreach, identifying sales leads,…
Added 47 mins ago
LD
Senior Manager, E-Commerce - Digital Merchandising (Contract)
Loblaw Digital
Toronto, ON
- Full-time
…Care, Health, Baby, and Electronics. In this role the Senior Manager, Digital Merchandising will be accountable for developing merchandising strategies to improve conversion, engagement,…
Added 47 mins ago
RS
VRF & Ductless Technical Support Representative
Refrigerative Supply Limited
Abbotsford, BC · Burnaby, BC · Coquitlam, BC · Langley (District), BC · Vancouver, BC · Langley, BC
- Full-time
…and repair of ductless heat pump systems. You will respond to customer inquiries and service requests promptly and professionally. Additionally, you will collaborate with the technical…
Added 47 mins ago
GD
GARAGE - Seasonal Sales Associate - Mayfair Shopping Centre
Groupe Dynamite, Inc Garage
Victoria, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
CP
Project Coordinator, Construction
Crown Property Management Inc.
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa. With over 10 million…
Added 1 hour ago
CR
Active Living Manager
COGIR Real Estate
Ottawa, ON
- Full-time
Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and National teams, who will provide…
Added 1 hour ago
NH
Store Manager
Nordic Holdings Ltd.
AB · Edmonton, AB
- Full-time
The Store Manager is responsible for driving sales performance, fostering a high-energy and customer-focused retail environment, and ensuring that our team delivers an exceptional shopping…
Added 1 hour ago
RC
Receptionist Scheduler
Retirement Concepts
Maple Ridge, BC
- $28.74 CAD / hour
- Internship
The Receptionist/Scheduler reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer…
Added 1 hour ago
SU
Corporate Security Officer (CSO) , Canada
Saab UK
Ottawa, ON
- Full-time
…considerations are integrated into Saab’s strategic planning, growth and operational…
Added 1 hour ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Longueuil, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Peace River, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
M
Building Manager
Morguard
Mississauga, ON
- Full-time
The Building Manager is accountable to the Property Manager for supervision and coordination all daily and periodic activities related to cost-efficient planning and safe maintenance of the…
Added 1 hour ago
WC
Associé à la protection des biens
Walmart Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Sudbury, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…

BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/29/2026

Address:

220 Yonge Street, Unit C302

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions and digital tools. They also manage operational tasks, including cash transactions and branch activities, while ensuring compliance with risk and regulatory policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, a professional presence, and the ability to help customers navigate digital banking applications.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Regulatory Requirements
Money Laundering Reporting
Personal Banking
Credit Card Needs
Branch Operations
Relationship Management

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