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Added 9 mins ago
TB
Distribution Coordinator - Contract
The Beer Store
Bolton, ON
- Contract
We are currently searching for a Distribution Coordinator reporting to the Manager, Forecasting & Replenishment. This vacancy is a 14-month, full-time contract opportunity. This role is…
Added 9 mins ago
TA
Human Resources Business Partner-FR
Top Aces
Dorval, QC
- Full-time
Degree in Human Resources, Industrial Relations, Business Administration or a related field, or equivalent experience.
Added 9 mins ago
TB
Digital & eCommerce Specialist
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…
Added 9 mins ago
R
Manager, Sales – Quebec City and Regions (Media Solution) (Telework/Hybrid)
Radio-Canada
Quebec, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 9 mins ago
AE
Supply Chain Analystics Specialist (Temporary Position)
Agnico Eagle Mines Limited
Rouyn-Noranda, QC
- Full-time
Reporting to the Manager, Business Intelligence, you will be part of the Supply Chain department. You will be responsible of the reporting and analysis activities that drive strategic…
Added 9 mins ago
R
Manager, Sales – Montreal (Media Solutions) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 9 mins ago
UO
Physiotherapist (Afternoon/Evening) - Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
The Sport Medicine Centre is seeking an afternoon and evening Physiotherapist. This position reports to the Clinical Manager, Sport Medicine Centre. This is a recurring part-time position,…
Added 9 mins ago
A
F&I Manager - Courtesy Chrysler Dodge Jeep Ram
AutoCanada
Calgary, AB
- $100,000 to $150,000 CAD / year
- Other
The Automotive Finance Manager is responsible for overseeing the finance and insurance (F&I) department, managing vehicle sales financing, insurance products, and ensuring compliance with…
Added 9 mins ago
B&
Construction Project Manager - Toronto
Burns & McDonnell
Toronto, ON
- Full-time
The Construction Project Manager supports the Engineer Procure Construct (EPC) Project Manager or Program Manager to oversee day-to-day operations from pre-construction through project…
Added 9 mins ago
X
Digital Sales Engineer / Market Development Manager-Automation-Flygt
Xylem
Montreal, QC
- Full-time
We're Hiring a Digital Sales Engineer / Market Development Manager!
Added 9 mins ago
UO
Billing Analyst, Medical Clinic
University of Calgary
Calgary, AB
- Full-time
Completion of Medical Office Assistant Certification or any post secondary certification in a medical field
Added 9 mins ago
TG
Field Operations Manager (Downhole Completions)
TerraFerno Geothermal Solutions
Calgary, AB
- Full-time
You are a proven, self-driven professional with extensive field operations experience ready to take on commercializing first-of-a-kind technologies in a fast-paced startup environment. You…
Added 9 mins ago
CG
Senior Manager, ERP
Calian Group
Ottawa, ON
- Full-time
We are looking for a Senior Manager, Enterprise Resource Planning (ERP) to lead the strategy, delivery, support, governance, and continuous improvement of Calian’s ERP and HRIS ecosystem,…
Added 9 mins ago
KD
Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Added 9 mins ago
EG
Assistant Controller (Ontario)
Emterra Group
Oakville, ON
- Full-time
Work with Operational Leaders in the field, supporting a hands-on approach with the finance team to visit sites, understand the business and support a business partnership between…
Added 9 mins ago
FC
Principal Process Engineer - Power Projects
Fluor Corporation
Calgary, AB
- Full-time
Support commissioning, start-up, performance testing, troubleshooting, and resolution of field issues, as required.
Added 9 mins ago
TA
Recruitment Manager-FR
Top Aces
Dorval, QC
- Full-time
The Recruitment Manager owns the organization’s recruitment strategy and end-to-end talent acquisition delivery. This role combines strategic planning, governance, market intelligence and…
Added 9 mins ago
BC
Construction Manager
Bantrel Co.
AB · Edmonton, AB
- Full-time
We are currently seeking a qualified Construction Manager to join our Construction team, based out of Edmonton. The Construction Manager will be responsible for planning, organizing,…
Added 10 mins ago
UO
Research Engineer
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $6,631.67 to $9,533.25 CAD / month
- Full-time
This position will be directly supervised by Dr. Jian Liu and indirectly supervised by the Project Manager (Dr. Ayse Alemdar Thomson).
Added 10 mins ago
T
Senior Business Program Analyst
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Wealth Process Excellence, the ideal candidate combines strong analytical capabilities, an understanding of Wealth businesses, and the ability to…
Added 10 mins ago
TE
Welder
TC Energy
Spruce Grove, AB · Mica Link Office
- Full-time
Reporting to the Construction Services West Manager and based in Spruce Grove Alberta, the successful candidate will work with pipeline and facilities construction teams and will be…
Added 10 mins ago
Production Manager
Groupe AGF / AGF Group
Calgary, AB
Minimum of 5 years of experience as a production manager in a manufacturing setting;
Added 10 mins ago
GM
Sales and Education Specialist - Gatineau & Ottawa
Groupe Marcelle
Gatineau, QC
- $58,000 to $62,000 CAD / year
…Specialist for a permanent position. Reporting to the Regional Sales Manager, this field-based position is responsible for driving sales, strengthening retail partnerships, and inspiring…
Added 10 mins ago
RS
Estimator and Project Manager
RWC Systems
Calgary, AB
- Full-time
RWC is growing in Alberta, and we’re looking for an Estimator / Project Manager who enjoys building relationships, winning work and seeing projects through to completion. Specializing in…
Added 10 mins ago
Donation Processing Administrator, University Relations
University of Saskatchewan
Saskatoon, SK
…administration, accounting, financial administration, or another related field. An equivalent combination of training and experience may be considered. The employee must be bondable. A…

BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/29/2026

Address:

220 Yonge Street, Unit C302

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions and digital tools. They also manage operational tasks, including cash transactions and branch activities, while ensuring compliance with risk and regulatory policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, a professional presence, and the ability to help customers navigate digital banking applications.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Regulatory Requirements
Money Laundering Reporting
Personal Banking
Credit Card Needs
Branch Operations
Relationship Management

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