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Added 3 mins ago
TC
Key Account Manager
The Crump Group, Inc.
Mississauga, ON
- $55,000 to $70,000 CAD / year
- Full-time
The Key Account Manager (KAM) is accountable for the achievement of account-specific goals including volume and trade objectives, forecast accuracy, promotional execution, distribution…
Added 3 mins ago
QW
Back End Developer-- Ruby on Rails and Golang
Quantum World Technologies Inc.
Brampton, ON
- Contract
Added 3 mins ago
SD
District Health and Safety Manager
School District 23: Central Okanagan
Kelowna, BC
- Full-time
Collaboration with the Health and Safety Manager – WorkSafe Injury Management, to provide leadership in a Health and Safety department.
Added 3 mins ago
PC
Speech Language Pathologist
Pinecrest-Queensway Community Health Centre
Pembroke, ON
- Part-time
…reports to the FW Clinical Coordinator, who reports to the Manager of First…
Added 3 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Brantford, ON
- $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 3 mins ago
SD
Payroll and Benefits Clerk - Temporary
School District 23: Central Okanagan
Kelowna, BC
- Full-time
Under the supervision of the Payroll Manager and the Payroll and Benefits Coordinator, this position provides a full range of payroll and benefit services to 800-1200 employees within the…
Added 3 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 3 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 mins ago
Sapori - Cook
The Armour Group Limited
Halifax, NS
Perform delegated tasks from Sous Chef, Chef and/or General Manager;
Added 3 mins ago
Fitness Programming Coordinator (Contract)
Granite Club
Toronto, ON · North York, ON
…Coordinator who will be reporting to the Fitness & Group Exercise Manager. This position will approximately be a twenty-month contract. The Fitness Programming Coordinator will organize,…
Added 3 mins ago
Field Sales Representative
Fire & Flower Inc.
Saskatoon, SK
…exceptional service to our clients. Reporting to the Sales Manager, this role involves retail in-store activations, meeting or exceeding sales targets, maintaining a deep understanding of…
Added 3 mins ago
Assistant Production Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Toronto, ON · Etobicoke, ON
The Assistant Production Manager ensures a high level of service to customers of Canadian Linen & Uniform Service by processing orders while maintaining overall profitability through…
Added 3 mins ago
Talent Acquisition Specialist / Recruiter
Salit Steel
Grimsby, ON · Toronto, ON
- Stakeholder Management: Manage hiring manager availability and schedules to
Added 3 mins ago
Packer
Centennial Food Solutions Careers
Richmond, BC
…safety, and customer requirements. Reporting to the Production Manager or designate, this role ensures products are packaged to specification, properly labeled, and maintained to the…
Added 3 mins ago
Order Picker
Centennial Food Solutions Careers
Richmond, BC
…quality, and operational standards. Reporting to the Warehouse Manager or designate, this role plays a critical part in ensuring customer orders are completed efficiently, accurately, and…
Added 3 mins ago
Assistant Resident Manager 2-Person Team (Oshawa)
Realstar
Oshawa, ON
We are currently seeking a 2-person Assistant Resident Manager Team to live and work at one of our properties located in Oshawa. This position would require you to live on-site and work 4…
Added 3 mins ago
Owen Sound - 310T Lead Hand Mechanic
Human Resources
Owen Sound, ON
Added 3 mins ago
Director of Information Technology
The Corporation of The City of St. Thomas
St. Thomas, ON
Under the general direction of the City Manager, the Director of Information Technology (IT) provides strategic leadership, direction, and oversight for the City's technology…
Added 3 mins ago
Assistant Store Manager
Goodness Me! Natural Food Market
Hamilton, ON
Goodness Me! is currently seeking an experienced and customer-focused Assistant Store Manager for our Hamilton – Upper Gage store location.
Added 3 mins ago
Health & Safety Manager - Delta, BC
Alpine Recruitment and Talent Attraction
Delta, BC · Surrey, BC · Vancouver, BC
We’re looking for a Health & Safety Manager who doesn’t just understand safety, but actually enjoy being out in it.
Added 3 mins ago
Pharmacy Technician - Pharmacy
Women's College Hospital
Toronto, ON
…the Pharmacy Services department reporting to the Pharmacy Manager. The shift hours for this role will fall between Monday to Friday, 8:00am to…
Added 3 mins ago
SC
Financial Service Officer
Sydney Credit Union
Sydney Indian Reserve No. 28A, NS · Sydney, Nova Scotia
- Full-time
- Temporary
This role will ultimately report to the Lending Manager; however, as the position is currently vacant, the successful candidate will report to the VP, Growth & Member Experience on an…
Added 3 mins ago
LC
Assistant Store Manager Fresh
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 3 mins ago
LC
Senior Manager, Continuous Improvement, Ecomm Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
As the Senior Manager, Continuous Improvement, you will be responsible to identify, quantify, and drive measurable improvements for in store fulfillment productivity and labour efficiency…
Added 3 mins ago
TG
Insurance Restoration Project Manager
Triumph Group of Companies
Mississauga, ON
- Full-time
The Insurance Restoration Project Manager runs restoration projects from the moment an emergency call comes in through to final walkthrough, managing mitigation, reconstruction, budgets,…

BMO

Customer Service Representative

Waterloo, ON, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Application Deadline:

11/22/2026

Address:

200 Northfield Drive West

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions. They also handle daily operational tasks, including cash transactions, inventory management, and supporting digital service adoption.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Communication
Risk management
Regulatory compliance
Team collaboration
Inventory management
Transaction processing
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Digital Banking
Risk Management
Compliance
Anti-Money Laundering
Sales
Referrals
Inventory Management
Transaction Processing
Relationship Management
Banking Products
Credit Cards
Personal Banking
Operational Support
Service Level Agreements
Market Trends
Professional Presence

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