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TC
Key Account Manager
The Crump Group, Inc.
Mississauga, ON
- $55,000 to $70,000 CAD / year
- Full-time
The Key Account Manager (KAM) is accountable for the achievement of account-specific goals including volume and trade objectives, forecast accuracy, promotional execution, distribution…
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EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
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EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
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District Manager, Northern Ontario and Manitoba (hybrid)
SiriusXM Canada
Toronto, ON
- Full-time
The District Manager, Northern Ontario & Manitoba (Hybrid) is responsible for maximizing SiriusXM's dealer performance through a balanced combination of in-person dealership support and…
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District Manager, Northern Ontario and Manitoba (hybrid)
SiriusXM Canada
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
The District Manager, Northern Ontario & Manitoba (Hybrid) is responsible for maximizing SiriusXM's dealer performance through a balanced combination of in-person dealership support and…
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Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
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Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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Field Sales Representative
Fire & Flower Inc.
Saskatoon, SK
The Field Sales Representative is responsible for driving revenue growth by building and maintaining strong customer relationships, identifying new sales opportunities, and delivering…
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Senior Product Manager, AI
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
…needs with Data Science, Data, Engineering, UX, Commercial, Sales, Marketing, and Legal teams, from product requirements through delivery. You'll lead scalable AI capabilities and…
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Flagship Assistant Manager - Carrefour Laval
Laura Canada
Laval, QC
Support the Store Manager in team management and merchandising to achieve sales goals.
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Corporate Store Supervisor II
Bulk Barn
Hamilton, ON
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
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Sales Advisor - Subaru
The Jim Pattison Auto Group
Victoria, BC
Jim Pattison Subaru Victoria is seeking a motivated, personable, and customer-focused Sales Advisor to join our dealership team.
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Conference Services Manager
Coast Hotels
Vancouver, BC
The Conference Services Manager will support the hotel's strategic plan by providing superior customer service and by selling product and/or services that maximize hotel revenues.
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Assistant Store Manager
Goodness Me! Natural Food Market
Hamilton, ON
Reporting to the Store Manager, you will be responsible for assisting in the running of a well-managed and visually appealing store, with a focus on sales, labour, and waste targets.
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Leasing Representative (Part-Time)
Greyspring
Montreal, QC
- Part-time
…through move-in. Working closely with the Marketing & Leasing Manager, Property Managers, and the Operations team, the Leasing Representative contributes to leasing success while helping…
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Leasing Representative
Greyspring
Montreal, QC
- Full-time
…through move-in. Working closely with the Marketing & Leasing Manager, Property Managers, and the Operations team, the Leasing Representative contributes to leasing success while helping…
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LC
Senior Manager, Continuous Improvement, Ecomm Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
…in- store execution and post purchase activities. As Ecomm sales continue to drive tremendous growth for the company, it is incumbent on us to remain laser focused on ensuring our…
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District Manager, Montreal and St. Lawrence Valley (bilingual)
SiriusXM Canada
Montreal, QC
- Full-time
The District Manager is a field-based, sales-driven role responsible for growing SiriusXM business within an assigned territory of automotive dealerships in Canada. Through regular,…
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Wealth Planner - Guildford (20-Month Contract)
Vancity
Surrey, BC
- Full-time
This is a Full-time, Temporary role based at our Guildford Community Branch (Branch 30) that will report directly to the Team Manager, Wealth Solutions.
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Seasonal Sales Associate
Lacoste
Vancouver, BC
- Part-time
As a Seasonal Sales Associate, you will represent the Lacoste brand by delivering an exceptional customer experience and helping customers find products that fit their needs and style.…
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Sales Representative
Texcan
AB · Edmonton, AB
- Full-time
In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
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Wealth Planner - Cedar Hills
Vancity
Surrey, BC
- Full-time
This is a Full-time, Permanent role based at our Cedar Hills Community Branch (Branch 44) that will report directly to the Team Manager, Wealth Solutions.
Added 15 mins ago
Senior Manager, Demand Planning and S&OP
Henkel group
Mississauga, ON
As the Senior Manager, Supply Chain Planning & S&OP, you will lead the Canadian Hair Professional planning organization and the planning processes that connect commercial demand with…
Added 15 mins ago
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Sales Manager - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
- Full-time
BMW Langley & MINI Langley is looking for a motivated, results-driven Sales Manager who is passionate about developing people, driving performance, and delivering an exceptional luxury…
Added 15 mins ago
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Associate Director
BMO
Toronto, ON · FCP
- Full-time
Builds and maintains client relationships to ensure long-term financial performance in collaboration with Relationship Manager and business partners.

BMO

Customer Service Representative

Waterloo, ON, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Application Deadline:

11/22/2026

Address:

200 Northfield Drive West

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions. They also handle daily operational tasks, including cash transactions, inventory management, and supporting digital service adoption.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Communication
Risk management
Regulatory compliance
Team collaboration
Inventory management
Transaction processing
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Digital Banking
Risk Management
Compliance
Anti-Money Laundering
Sales
Referrals
Inventory Management
Transaction Processing
Relationship Management
Banking Products
Credit Cards
Personal Banking
Operational Support
Service Level Agreements
Market Trends
Professional Presence

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