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Added 23 mins ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 23 mins ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 23 mins ago
CC
Data Engineer
Canadian Cancer Society
Ottawa, ON
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 23 mins ago
DG
Manager, Talent Attraction [Campus]
Doane Grant Thornton LLP
Toronto, ON
- Full-time
As a Manager, Talent Attraction [Campus] you will:
Added 23 mins ago
TE
Account Manager - Montreal East
TK Elevator
Montreal, QC
- Full-time
…qualifications. All final hiring decisions are made by either the hiring manager or the recruitment…
Added 23 mins ago
CC
Data Engineer
Canadian Cancer Society
Montreal, QC
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 23 mins ago
CC
Data Engineer
Canadian Cancer Society
Toronto, ON
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 23 mins ago
CC
Data Engineer
Canadian Cancer Society
Vancouver, BC
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 23 mins ago
E9
Manager, Talent Development
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $132,267 to $150,000 CAD / year
- Full-time
E-Comm 911 is seeking an experienced Manager, Talent Development to join their People & Culture team. In this newly created role, you will have the opportunity to bring strategic,…
Added 23 mins ago
CI
Outside Sales Representative
Core-Mark International
AB · Edmonton, AB
- Full-time
Grow sales and profit margins through execution on sales strategy and territory management, planning a sales approach customized with individual customers.
Added 23 mins ago
CC
Data Engineer
Canadian Cancer Society
Halifax, NS
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 23 mins ago
CC
Data Engineer
Canadian Cancer Society
Calgary, AB
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 23 mins ago
SC
Category Business Manager - Hardgoods (12 Month Contract)
Sport Chek
Calgary, AB
- Full-time
The Category Business Manager is responsible for the curation of product assortments, marketing initiatives and promotional strategy. Development and implementation of the category plans,…
Added 24 mins ago
SD
Merchandiser, Hourly Part Time Night Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Part-time
As directed, manage Exit Strategy and Product Return
Added 24 mins ago
T
Relationship Manager
TD
Peterborough, ON · Oshawa, ON
- Full-time
The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for…
Added 24 mins ago
HD
Affiliate & Creator Growth Manager
Hadley Designs
Remote, Canada
- $75,000 to $125,000 CAD / year
- Remote
We're looking for an Affiliate & Creator Growth Manager who can turn that opportunity into a scalable, profitable growth engine across TikTok Shop, Amazon, Shopify, Facebook, Instagram, and…
Added 24 mins ago
X
Manager, Executive Social Media & Content
Xanadu
Toronto, ON
- Full-time
We are looking for a creative, strategic, and highly proactive Manager, Executive Social Media & Content to build and lead the social media presence of Xanadu's CEO. This is an opportunity…
Added 38 mins ago
CC
Data Engineer
Canadian Cancer Society
St. John's, NL
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 38 mins ago
Country Tax Manager
Alstom
Montreal, QC
We are looking for an experienced and passionate Country Tax Manager to lead key tax activities for Alstom in Canada.
Added 38 mins ago
Technician
British Columbia Lottery Corporation
Kamloops, BC
…and with our players top of mind. From Player Experience & Strategy, Gaming Platforms & Operations to Facilities, this group loves to execute and are dedicated to their craft. Our casino…
Added 53 mins ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
…and committee materials. Overall file management, recovery strategy and special loans coordination remain with the designated…
Added 53 mins ago
FH
Assistant Director, People & Culture
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
…hotel leadership team, providing proactive guidance on people strategy, workforce planning, colleague engagement, leadership capability, organizational effectiveness, and change…
Added 53 mins ago
CS
Senior Manager, Replenishment Planning
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
…production and co-packer alignment, order governance, inventory strategy, capacity-risk management, and supply continuity. The position leads three Domestic Replenishment Planners and…
Added 53 mins ago
G
Design Manager - Buildings
Graham
Calgary, AB
- Full-time
Graham is actively recruiting for a Design Manager to join our Buildings Division. Reporting to the Senior Design Manager, the Design Manager will play a pivotal role in the…
Added 53 mins ago
OT
Architecture & Design Sales Manager
Olympia Tile+Stone Inc.
Toronto, ON
- $90,000 to $105,000 CAD / year
- Full-time
We are seeking an experienced, results-driven A&D Sales Manager to lead and grow Olympia Tile's presence within the Architecture & Design community. In this role, you will develop strong…

BMO

Customer Service Representative

Waterloo, ON, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Application Deadline:

11/22/2026

Address:

200 Northfield Drive West

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions. They also handle daily operational tasks, including cash transactions, inventory management, and supporting digital service adoption.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Communication
Risk management
Regulatory compliance
Team collaboration
Inventory management
Transaction processing
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Digital Banking
Risk Management
Compliance
Anti-Money Laundering
Sales
Referrals
Inventory Management
Transaction Processing
Relationship Management
Banking Products
Credit Cards
Personal Banking
Operational Support
Service Level Agreements
Market Trends
Professional Presence

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